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MINI of Annapolis

Annapolis, MD

4.8
311 Reviews

21 Old Mill Bottom Rd

Annapolis, MD

21401

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Showing 311 reviews

August 20, 2024

Like the review of mechanics look of my vehicle. Great service representatives on duty to More

by Dogma2468
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
Aug 23, 2024 -

MINI of Annapolis responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

August 17, 2024

Got a recall notice for my 2024 mini cooper S that is vin specific, called made the appointment, dropped the car off the night before because the appointment was scheduled for 8am, received a phone call arou More

by Sherryb711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Janet
Aug 19, 2024 -

MINI of Annapolis responded

Thank you for your feedback about this negative experience you had with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Eric Fischer Service Manager efischer@mybmwannapolis.com

August 15, 2024

Love the valet service. I don’t even have to leave my house. They serviced my care quickly and returned it super clean. I wouldn’t use anyone else to service my mini. More

by ADDVM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
Aug 17, 2024 -

MINI of Annapolis responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 12, 2024

Outstanding customer service and quick response. Scheduling was easy and notifications were timely. Mechanical work was topnotch. More

by dmb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
Aug 16, 2024 -

MINI of Annapolis responded

Hi, we're glad you had such a wonderful experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

August 07, 2024

Work was done in a timely manner and good quality. Customer service manager was courteous and helpful. I wish the cost of the service was lower! More

by Byanof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Schweitzer
Aug 10, 2024 -

MINI of Annapolis responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 07, 2024

Other than the centralized scheduling the experience was great. My service rep Cory was informative responsive and I felt well cared for. More

by dubeshterrichard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Hamel
Aug 10, 2024 -

MINI of Annapolis responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 06, 2024

I waited in dealership for an oil change, alignment and air filters. The waiting room is clean and comfortable. The service team was comprehensive. More

by baincosby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Both members of the mini service team
Aug 09, 2024 -

MINI of Annapolis responded

Hi Baincosby, thank you for sharing your positive experience! We can't wait to see you again, have a great day.

August 06, 2024

Always very easy to deal with . .. from scheduling, drop off, service and pick up. Every employee was pleasant. More

by laurel.e.cox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Aug 09, 2024 -

MINI of Annapolis responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 02, 2024

Fantastic experience with Ayan! He made the deal happen. Then went out of his way to deliver the vehicle! Best buying experience I have had at this dealer. More

by mma
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ayan Teel
Aug 04, 2024 -

MINI of Annapolis responded

Hi, we're happy to hear you had such a positive experience with Ayan! Please don't hesitate to reach out if there's anything additional we can do for you.

August 01, 2024

Cory in the service department was very helpful and accommodating. Turn around was fast and maintenance performed to my satisfaction. More

by JoanG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory in service was knowledgeable and helpful.
Aug 01, 2024 -

MINI of Annapolis responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at MINI of Annapolis! Please let us know if there is anything else we can do for you; we are more than happy to help!

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