MINI of Annapolis

I stopped by the dealership on a whim, knowing that I wanted to buy a used Mini in the next four months. But there it was, the 'perfect' car for what I wanted. Sean came out to the lot, offered to answer wanted to buy a used Mini in the next four months. But there it was, the 'perfect' car for what I wanted. Sean came out to the lot, offered to answer my questions, then we went for a test drive, he developed a pricing estimate, and there was NO PRESSURE at any time. I took information with me and then went on my merry way. Later that day, I searched Carmax and CraigsList and discovered that the price at the dealer was about $2K less than anything I could find for comparable cars (age, features, mileage). I contacted Sean by phone and using email and fax, I submitted the paperwork that same day to start the purchase process. Not too long ago, I moved to the east coast, so I have a Washington state drivers' license, an apartment in DC where I work, and am moving to Maryland. He and Brian helped me figure out the logistics of pulling it all together so by the time I drove away from the dealer in my NEW Mini the following weekend (I had to go back to DC for the work week), everything was done with the car purchase, car registration (license plates, tags) and my new drivers license -- that last one they clearly didn't get me my driver's license, but they were super flexible and helped me think through the order of things to avoid long delays or confusing paperwork. All in all, it was a fantastic experience. I would go back to these guys anytime. I highly recommend this dealership. And, of course, I'm really really happy with my new, beautiful Mini! More

This was by far the best car buying experience that we've ever had. I worked out a deal with Andrew online, no hassles. We were previously told by Mini of Baltimore County that Mini does not make deals. T ever had. I worked out a deal with Andrew online, no hassles. We were previously told by Mini of Baltimore County that Mini does not make deals. This was not the case at Mini of Annapolis. We worked out a discount of $1700 before going to the dealership to place the order. When we went today to place the order Andrew took his time with us to answer questions and gave us a car to test drive before finalizing our decision. Absolutely no pressure! It was actually a fun experience. More

This was a wonderful experience, no pressure had all my questions answered and was taught a lot about the Mini lifestyle and quality of their products. Mark was wonderful and I will refer him to everyone I questions answered and was taught a lot about the Mini lifestyle and quality of their products. Mark was wonderful and I will refer him to everyone I know! More

This was by far the most enjoyable car shopping experience I have ever had. Mark was extremely friendly and helpful and it would be a pleasure to deal with him in the future. experience I have ever had. Mark was extremely friendly and helpful and it would be a pleasure to deal with him in the future. More

I arrived at the Mini Dealer just one hour before the closing time. Tom Hamel greeted me immediately and began informing me about the many mini coopers. He took time to show me several of the options ava closing time. Tom Hamel greeted me immediately and began informing me about the many mini coopers. He took time to show me several of the options available and the difference between the models. The test drive was the actual selling point for me. Hamel explained the features of the mini which made driving the car an eye opener. I was looking for a car that was easy on the gas, but also having an unique style of its own. Due to the professional service I was given, I returned the next day to narrow my search. Hamel allowed me to take my time to consider the ride and model that I wanted without being pushy and remaining patient. I eventually made a decision on the Countryman. I paid a little more than I planned, but that was not the fault of Hamel. I will recommend this dealer and salesman to others. More

I was so impressed with our sales advisor Tom Hamel. His professionalism, quick response to my inquiry, and knowledge of the MINI product/brand was impressive. He was a great partner in finding, delivering professionalism, quick response to my inquiry, and knowledge of the MINI product/brand was impressive. He was a great partner in finding, delivering and presenting a beautiful red convertible S MINI as a "surprise early Christmas present" to my husband from his sister and brother-in-law. In the past, I have found that buying a car can be stressful and tenuous; however, I did not experience those things working with Tom. Additionally, Tom spent 2 hours "teaching" my husband about all the wonderful options on his new car, and has offered to continue to assist him at any time should he need additional lessons, which I suspect my husband will need. We have a beautiful, well-equipped car supported by a dealership and sales advisor that puts customer service first. Who could ask for more? Merry Christmas! More

Great experience,great communication. Always answered email and phone calls promptly with the answers we needed. Would recommend to anyone that wanted to buy a MINI. email and phone calls promptly with the answers we needed. Would recommend to anyone that wanted to buy a MINI. More

Sean was great to deal with. He was very friendly and remembered to let me know when the iPhone 4 adapter came out, several months after I got my Countryman. remembered to let me know when the iPhone 4 adapter came out, several months after I got my Countryman. More

Really enjoyed working with Sean. When we got to the dealership, the car we were interested in had just sold. To say we were disappointed did not begin to describe it. Sean, however, went to work, found dealership, the car we were interested in had just sold. To say we were disappointed did not begin to describe it. Sean, however, went to work, found not 1 but 2 cars for us to consider. It was great. The car was delivered by the following Tuesday and everything is great. We will definitely return to the dealership and to Sean. More

Having owned a Mini back in the UK, I knew what to expect from Mini. However from my 1st visit to when I collected my Courtyman and the aftercare I have recieved, Thomas and the rest of the Team have preform from Mini. However from my 1st visit to when I collected my Courtyman and the aftercare I have recieved, Thomas and the rest of the Team have preformed above and beyond my expectations and I'm sure normal Mini standards. I highly recommend Mini of Annapolis and look forward to future dealings with the Team. More