MINI of Annapolis

Hands down the BEST car buying experience ever. I never thought I would use the phrase "under promise and over deliver" in association with a car dealer but this was exactly our experience with MINI of Ann thought I would use the phrase "under promise and over deliver" in association with a car dealer but this was exactly our experience with MINI of Annapolis. They do not use the old school dishonest and manipulative tactics that most dealers do. They are upfront, honest go out of their way to assist in every way, deliver exactly what they promise....and then some. In addition to the exceptional service, we were delighted to discover that they offered us an even lower price than the one we agreed on prior to placing a special order for the vehicle. Having been majorly been jerked around by other local dealers-Darcars Toyota, Laurel Toyota, Jim Coleman Toyota and Mount Vernon Honda to name some of the worst offenders, I was braced for the usual manipulative dealer tactics. MINI of Annapolis shifted my entire view of car buying from dread and misery to FUN. They put the rest of them to complete shame. Our experience was fantastic. If you are buying a MINI in the DC Metro area, I strongly recommend make your purchase pleasant by heading straight to MINI of Annapolis. ABSOLUTELY FANTASTIC-something I NEVER thought I'd ever say about a car dealer. More

I actualy drove 2 hours to buy my car from Mini of Annapolis (when there was a Mini dealer closer to home) because I got better service. Otto's Mini in Chadds Ford is about 30 minutes from my house. Annapolis (when there was a Mini dealer closer to home) because I got better service. Otto's Mini in Chadds Ford is about 30 minutes from my house. But everytime I went there, I felt ignored, pushed aside. The minute I stepped into Mini of Annapolis, I knew it would be a better experience. Andrew was kind and attentive, even though his dealership was just as busy as the one in Chadds Ford. Even if he couldn't help right away, he kept checking back with me, offering me beverages, pulling other people in to answer a question for me. I was willing to wait because he made it worth while. I went back four or five times to look at cars, and each time, Andrew was patient and didn't push me. He let me take my time, check each of the cars. He never made me feel like I was wasting his time. That's how Ottos made me feel. Ottos just wanted to make sales. Andrew wanted me to be completely satisfied with my purchase. And I am very satisfied. I love my new Mini Countryman. I waited almost 10 years to buy a Mini Cooper, and Andrew made sure it was the right car for me. More

After evaluating several cars, we were recommended to head over to this dealership. This being our first car buying experience, we were a bit nervous heading into it, however, Andrew was very friendly a head over to this dealership. This being our first car buying experience, we were a bit nervous heading into it, however, Andrew was very friendly and easy-going as he took us out for a test drive going over the features in the car in detail and answering all of our questions. Upon arrival back at the dealership, he continued to patiently work with us, never once pressuring us or rushing us into a purchase. We had all of our questions answered, had found a car that met our rather specific criteria, and they worked with us to attempt to work out the best financing for our needs, as well as to get the car shipped as soon as possible for us. Before we even got home, we received the great news that we had been approved for financing and that they would be getting the car shipped early that week! Upon coming back to pick up the car, Andrew again, answered any questions we had, and Brian worked us through the closing. The process was smooth, fast and comfortable the whole time, again never feeling pressured into anything we didn't want. Overall, I can say, that as a first-time car buyer, I would recommend to anyone who is even remotely interested in a car, to at least head on down and test drive a car. Their experienced staff will help you decide if a Mini is right for you, and whether it is or not, the experience and service you receive will be top notch! (Plus, it doesn't hurt that the cars are ridiculously fun to drive. Happy motoring all!) More

My appointment with MINI Service went great! I was in and out in under 3 hours. Jason and his co-worker took care of me and answered all of my questions. I bought my car in for three things and one of and out in under 3 hours. Jason and his co-worker took care of me and answered all of my questions. I bought my car in for three things and one of the three was for the Dents which I'd purchased a package for when I purchased my car. I bought my car in to have the blue tooth installed and have some marks removed from the paint (that was not embedded). Jason told me and confirmed and showed me how to pair up the pre-existing blue tooth on my car so that I would have hands free access to my cell. This was not shown to me when I purchased the vehicle. Matter of fact I was told that I had to get something installed to make it work so that is why I was there. Jason saved me $1,000.00 in parts and installation cost!!! It took him lest than 3 minutes to pair up my IPhone to the blue tooth of my car! I am so thankful to him that he could help me. I was apprehensive about bringing my car for service because of the previous visit I had back in January 2010 when I came in for an oil change. I had to wait 6 hours for service. The service person was not helpful and was quite annoyed when I asked after three hours of waiting when would my car be ready. She was not very helpful and verging on the side of being rude. I never received a satisfaction survey from that visit. If I had I would have voiced my dissappointment of that service visit. I'm happy to see that the two service reps for MINI are new and very proactive and customer oriented. Both Jason and his co-worker (sorry I don't remember her name) were OUTSTANDING!! They restored my confidence in the MINI Service department. I will continue to bring my MINI there for service. Keep up the Great work and Thanks for everything! Dorothy Moore Laurel, Maryland More

I have dealt with several dealerships and have gotten rid of cars because of bad service. But these guys are Top Noch! I don't care what type of problem you have they make sure when you leave with your car y of cars because of bad service. But these guys are Top Noch! I don't care what type of problem you have they make sure when you leave with your car you have a smile on your face. Ryan has helped me with serveral rapairs from general service to replacing a tire and wheel at the drop of a dime. I came into to their dealership without an appointment two weeks ago (victim of a pothole). And within 24 hours my wheel that needed to be ordered was in and all the other work needed was done! I know they may not be the closet dealership but I have seen the people from Virginia take their cars for service there too. If you truely care for your Mini they wont let you down at Tate Mini. More

They need a new phone system. My Mini was in a crash. The other persons insurance is paying the full claim. I am reayd to get my car fixed. Want to use Mini of Annapolis. They do not answer the phone. Get th other persons insurance is paying the full claim. I am reayd to get my car fixed. Want to use Mini of Annapolis. They do not answer the phone. Get the recorded message that suggestes you see their website. Finally spoke to a salesperson who promised that he would get some one from service to call be back. I guess the message is they do not need my business. (Sad face). More

I have to admit, I had my doubts about the dealership after having had such horrendous service at Mini of Sterling. I was to the point where I was going to drive several states to a dealership to have m after having had such horrendous service at Mini of Sterling. I was to the point where I was going to drive several states to a dealership to have my car worked in after Sterling having been so bad... but Ryan and Robbie were wonderful: personable, helpful, friendly, and put the needs of their customers as a priority. In fact, I really could not be any happier with the service they provided except for if they had not charged me for the services.... ;) Annapolis is a real hoke for me seeing as how I am in Virginia, but it IS WORTH THE DRIVE!!!!!!! If you are frustrated at the level of service you receive for your "elastic" economic good - i.e. a "luxury vehicle" (as Mini of Sterling liked to tell me when they were justifying their prices), then come to Mini of Annapolis. At the very least, you can treat yourself to a meal on the bay.... More

The people at Mini of Annapolis not only took us on a test drive, but let us take the car home overnight, which, of course, sold the car. They came down to the price I was looking for as well. We were test drive, but let us take the car home overnight, which, of course, sold the car. They came down to the price I was looking for as well. We were given very good instructions on the various operations. More

For the past year, I have had my heart set on buying a mini. I did a lot of research on-line and chose (due to reviews) to call Mini of Annapolis. On Valentines Day, my husband and I traveled 60 miles t mini. I did a lot of research on-line and chose (due to reviews) to call Mini of Annapolis. On Valentines Day, my husband and I traveled 60 miles to this dealership to meet Sean, our salesman who answered all of our questions, took us for a test drive, showed us cars that had just been delivered the day before and quite simply made the whole experience the best car buying experience we've ever had! In the meantime, my Ford Escape was evaluated for a trade and that's where Rich stepped in. While the first offer was disappointing, after some honest discussions, the deal got better and I was going to be driving home in my new Cooper Clubman! Jerry walked us through financing that included cash, credit card, trade-in and financing. It was a breeze and the most efficient use of time for a very stressful (major) purchase. We went off for lunch and when we came back our new car was spiffy and ready to go! My dreams came true on Valentine's Day! Thanks, Sean, Rich and Jerry and everyone at Mini of Annapolis! More

I had been to Townson Mini last year and had the most uncomfortable experience with the salesman I was assigned. He was arrogant about my request about pricing deals, test driving and need to work with uncomfortable experience with the salesman I was assigned. He was arrogant about my request about pricing deals, test driving and need to work with someone that cared that I would buy a Mini from him. I went to Annapolis BMW Mini after inquiring about a vehicle they had. I received a phone call and email confirmation of my inquiry immediately. I set up an appointment for the next day. They had the mini ready for inspection and test driving. Richard Meckel, Sales Manager, had greeted me at the door and we discussed what I wanted in terms of a sales experience. Mark was great. I purchased the car with no hassles. They did everything quickly and right. Having purchased Infinite's for the past decade and loving the personal touch they give their customers, I have to say this was as good as that. This was such a positive experience during the entire process. After Towson Mini I did not think I would consider buying a Mini, but this was a pleasure. More