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MINI of Annapolis
Annapolis, MD
403 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 06, 2021
Excellent dealership! Our sales advisor was very helpful. Our purchase experience was fast and efficient with us in and out with our new Mini in 30 mins or so. helpful. Our purchase experience was fast and efficient with us in and out with our new Mini in 30 mins or so. More
by jwelter5
Employees Worked With
Tim Gleason
October 06, 2021
LOVE this dealership! We have purchased many cars, this was one of the easiest by far. Everyone we encountered was friendly and helpful. Our sales advisor, Tim Gleason, was efficient, knowledgable and ma was one of the easiest by far. Everyone we encountered was friendly and helpful. Our sales advisor, Tim Gleason, was efficient, knowledgable and made the process smooth and quick. I would, without reservation, recommend MINI of Annapolis. More
by ndg2954
Employees Worked With
Tim Gleason
October 05, 2021
Great service! Exceeded my expectations and made my car buying experience quick and seemless! Would definitely recommend Mini of Annapolis! Thanx Tim! buying experience quick and seemless! Would definitely recommend Mini of Annapolis! Thanx Tim! More
by Anthony.a.osborne
Employees Worked With
Timothy gleeson
October 04, 2021
The dealership was very nice and clean the staff was very pleasant the fiance guy and the salesman treated us just like family the finance guy's name was Alex and our salesman was Tim Gleason and I give both pleasant the fiance guy and the salesman treated us just like family the finance guy's name was Alex and our salesman was Tim Gleason and I give both of them a 5 star rating. More
by crrigne
Employees Worked With
Tim Gleason
February 20, 2021
Outstanding service; knowledgeable sales and finance persons; and excellent vehicle. This dealership actually listens to the customer and provides quick, professional responses. A pleasure to deal persons; and excellent vehicle. This dealership actually listens to the customer and provides quick, professional responses. A pleasure to deal More
by davidbilker
Employees Worked With
Tim Gleason
August 13, 2020
Don’t ever buy a car from here. Absolute worst experience ever buying a car. I bought a Toyota Highlander 2015 a few weeks ago. The car had problems right out the gate. After servicing the car and replacing ever buying a car. I bought a Toyota Highlander 2015 a few weeks ago. The car had problems right out the gate. After servicing the car and replacing the 2 dead keys they gave me, which took multiple trips to fix, I woke up the day after I finally got the car home to a taillight that was filled with condensation. They knew this was an issue with the car and kept it hidden from me, then refused to fix the issue. I told them that this was unacceptable for a car I had purchased a day before and that I expected more from a BMW dealership (any other dealership would have gladly fixed the issue) they continued to play games and refused to fix it. I told my brother-in-law how I was being treated. He agreed it was wrong and wrote an honest review about my experience on Yelp. After seeing the review their sales manager, Daniel Bailey, sent me threatening text after threatening text and called and harassed me while I was on vacation traveling with my family. Even after I came home and tried to work out some sort of deal with Richard Saah, who later retracted the deal, Daniel Bailey continued to text and harass me with long texts telling me he didn’t respond well to bad reviews online. It wasn’t a bad review, it was an honest review. I would suggest if the sales managers at BMW have a problem with how they treat customers being honestly reported online then maybe they should look at their customer service instead of blaming their customers. Word of advice, save yourself a huge headache, don’t deal with these people. They are extremely unprofessional, they will swindle you, and they have no interest in customer satisfaction once they have their money. Stay away! More
by Jon
Employees Worked With
Dan Bailey
March 06, 2020
Highly Satisfied Customer - Even with some bumps Context: As a buyer looking to replace a daily driver of fifteen years and having never owned a MINI, I was drawn towards the communal exuberance of t Context: As a buyer looking to replace a daily driver of fifteen years and having never owned a MINI, I was drawn towards the communal exuberance of the brand and the existence of models with manual transmissions and AWD. Disclaimer: I'm not affiliated with anyone at MINI of Annapolis. I entered the dealership and was greeted by a friendly sales advisor who asked what I was interested in. He proceeded to show me the AWD Countryman's for a bit and then politely indicated that he needed to direct me to another sales person as he had a scheduled appointment with another customer. While others might find this distasteful, I appreciated it because it means that prior commitments hold weight. At this point I met with Jacob B ("Jake"). who proceeded to be my main POC for the balance of my experience. He took me for three test drives in a number of certified pre-owned vehicles spanning the range of AWD Countryman to FWD Hardtops. I appreciated the combination of cordiality and technical competency that accompanied the test drives. I left the dealership for the day feeling impressed with the brand and giving it serious consideration. The following day, I requested an inventory of all manual CPO vehicles to narrow my search. Jake quickly responded and highlighted a 2019 FWD Hardtop that met the majority of my requirements and had just received a price drop due to longevity on the lot. I communicated my interest and was invited to take the vehicle on an extended test drive (I highly recommend doing this!). I proceeded to pick up the Hardtop and was able to substantively attempt my daily commute, pick-up family from the train station, and experience sitting in traffic. At that point I'd made my decision. I returned for the evening with my significant other and we negotiated the repair of a broken vent blade and an insert for the trunk, to be installed after being ordered. It was a memorable Valentine's Day. So dear reader, I'm sure you're thinking, "This experience sounds smoother than a quantum stabilized atom mirror", where are the bumps I was promised? Well the following day, the front tire was flat, and so we had to bring our Hardtop back for service and exchange it for a loaner. Subsequently, the key we'd provided was misplaced and so I had to bring the spare while it was reordered. In each of these experiences, both Jake and Dan, the Sales Manager, were human in their response; Meaning they acknowledged that events beyond their control occurred or that mistakes were made, but that they would act within their capacity to rectify them and apologized for the inconvenience to me. Both issues were resolved expeditiously. I can only hope all my future encounters with people are as pleasant. Cheers, while the cars were MINI the customer care was BIG. More
by davidkuhta
Employees Worked With
Jacob Boyd; Dan Bailey
June 06, 2019
They sold a car to us that they did not own. They sold a car to us that they did not own A let in was on the car from a past owner The manager will not return our calls The salesman was a nic They sold a car to us that they did not own A let in was on the car from a past owner The manager will not return our calls The salesman was a nice man yet has no knowledge of minis Buyer Beware!!! The Millers More
by A
Employees Worked With
Ray & ??b Cox
March 14, 2019
NOT Trustworthy I took my 2010 mini that I purchased at an auction for a great price. I figured a dealer could tell me if anything that wrong with the car. What was I took my 2010 mini that I purchased at an auction for a great price. I figured a dealer could tell me if anything that wrong with the car. What was recommended was the service for the mileage on the car. Oil change, microfilter, and one or two other things for $590. They said 3 items failed, I needed a water pump, oil cover gasket and the FRM coding was incorrect to the total of over $2100. I declined the recommendations. I took the car to a Mid Atlantic Rover, who has worked on my Jaguar before and they informed me that I DID NOT need anything they recommended. And...they didn't even charge me to look at it. The FRM coding issue only the dealer can fix but for $235. no thank you. I would never go to them for service again. I don't know if it's because I'm a woman or if it's because of their greed, but buyer's beware!!! More
by ladyjag
Employees Worked With
Cory S.
December 09, 2018
BUYER BEWARE ! This is absolutely the WORST car buying experience and dealership I have ever encountered. Purchased a 2016 MINI Cooper vin #WMWXP7C58G2A42974. The ! This is absolutely the WORST car buying experience and dealership I have ever encountered. Purchased a 2016 MINI Cooper vin #WMWXP7C58G2A42974. The car was advertised with a portable MINI navigation which one of their employees stole from the car. I was promised they would overnight me a new one which never came. During the sale the car was filthy. I had to ask them to wash it 2x and it was still dirty. When I started to leave the dealership I noticed the TPM light came on and had to ask them to fill the tires with air. Get home and noticed the car was riddled with dimples/dents which appeared to be hail damage. Called and spoke to Reynold Torrence who insinuated I caused the damage! Told him the dealership was deceptive and of course he defended them. Questioned him again about the missing navigation and he said they found it after I left. I said great I'll come get it. He said the department was closed. Odd that they close at 4pm and I was speaking to him at 3pm. Then he said it was broken. Why would they lock up a broken navigation? I immediately brought the car back. They said they could not refund my money but would fix the car. I was promised $300 for my expenses by their manager Richard since this dealership is about 2 hours from me. They had the car for 2 weeks. The navigation system never came, they reneged on the promised $300 and when they finally delivered the car it was never repaired and it now came with a cracked/damaged windshield. I was working with their manager Steven Daly and asked if he would take $200 off the car I paid full price cash for. He said no and he was losing too much money on the car. He said to have it repaired, send them the bill and they'd reimburse me. Of course I wouldn't trust them after they hid the damage before I bought the car, stole the navigation, didn't send another nav, lied about taking off $300, did not do the repairs, insinuated I caused the dimples/dents and now brought me a car with more damage! I was left with no choice but to refuse the car since Mr. Daly would not be sensible and reasonable. He said he was cancelling the sale and that was that. I spoke to the previous owner who traded in the car. She said the navigation was in perfect working condition. She also told me what they gave her for the car so Mr. Daly lied about losing money unless they consider making over $4,000 a loss. The car was also left outside and parked under trees. I believe the falling of acorns continuously on the car caused the dents/dimples. There was about 50 of them that were hard to see unless you looked at them in certain angles and the right lighting. Explains why they kept the car dirty. White silver metallic hides the damage very well and so does this dealership. My advise to perspective customers is to make sure you do your homework before buying anything from this dealership. I noticed the car is back up for sale. They're still using the same old pictures. You'll notice the pictures were taken at different times. Some pictures show their advertising on the plates while others don't show the plates. The navigation is present in the pictures. There is also a picture if you enlarge it will show a yellow tag that states "this vehicle is not for sale". I'm sure they're not going to disclose the damage I mentioned..This car was sent to them new and spent almost a year (11 months) on their lot before being sold. Wonder why? I'm sure their will be a reply here by the manager but don't bother to say your sorry about my experience to make yourself look upstanding to the people reading this review because I'm sure they'll see right through it plus everything I have written can be proven. More
by Andrew
Employees Worked With
Reynold Torrence, Steven Daly
