MINI of Annapolis

Tom was very responsive, always quick to return emails, phone calls or answer questions. Good price to start so nice to not go back and forth with alot of negotiating, which is typically the most negative phone calls or answer questions. Good price to start so nice to not go back and forth with alot of negotiating, which is typically the most negative part of buying a car. Looking forward to seeing how responsive warranty service is since I have heard the Mini-S hardtop, though fun to drive, has very low reliability and typically has more than a few visits for warranty work, ie lots of rattles and warning lights. Right now would recommend dealer. More

When we first arrived at Mini of Annapolis we had no idea if we wanted to by a Mini or some other car. Tom's approach on that first visit was the differnec maker. Not only is the car a quality product, Tom w if we wanted to by a Mini or some other car. Tom's approach on that first visit was the differnec maker. Not only is the car a quality product, Tom was low key and gave us the feeling we could go home and sleep on our decision. After we drove a Mini we went to three or four other manufactures and each tried to get us "drive off the lot" with one of thier cars even though it may not be what we wanted. Also, after all the high pressure talk from the other dealerships, not one of them called us back to see if we wanted to came back and talk to them about their car. In one case, we made an appointment to test drive a car that was not on the lot and we have still not heard back from that salesman. Tom is the only one that made that followup call to see how we were doing, if we had any questions and what we were thiking about. Again, there was on pressure from him, just a friendly reminder that he was there if we needed more information. When the car arrived and we needed to pick it up a day or two before Tom and the dealership said they would have it ready for us, they made the extra effort to have the car ready for us when we needed it. We love our new Mini and would like to buy another one in the next 5 years or so. We will being going back to Mini of Annapolis for that purchase. More

Our experience with Mini Cooper of Annapolis was excellent from beginning to end. Sean Peria made us feel at ease through the entire purchase. We dread dealerships normally because of the high sal excellent from beginning to end. Sean Peria made us feel at ease through the entire purchase. We dread dealerships normally because of the high sales pressure, but Mini of Annapolis was completely different. We especially liked how it is separate from the BMW dealership. The staff was not pretentious and took time really work with us until we were happy. This was our first experience ordering a car, and it was just what we were looking for. Thanks Sean! More

We were at Mini Of Annapolis 3 yrs ago test driving some fun toys and pondered actually purchasing one of these fabulous fun, but safe cars. On a whim, we went back and test drove an S. Mark came out to the fun toys and pondered actually purchasing one of these fabulous fun, but safe cars. On a whim, we went back and test drove an S. Mark came out to the lot to greet us and hopped in for a ride. The S was too masculine for me so he suggested I try the other model and it was PERFECT! My husband and I left with a new Mini about 2 hours later. Love love love every minute of the ride. Little kids take a 2nd look. Kids know. Anyway- the dealership was fantastic. Smooth. Courteous. Not overbearing or pushy. Mark explained the little space rocket controls to me patiently. Love the whole experience. My husband plans on getting the sport model next year from Mini Of Annapolis. More

I shopped for a Mini-Cooper Convertible for one year. I made repeated visits to several dealerships. Mini-Annapolis was by far the most professional, available, and customer-oriented of the dealerships. made repeated visits to several dealerships. Mini-Annapolis was by far the most professional, available, and customer-oriented of the dealerships. Mark Mickley took the time to learn my needs and likes/ dislikes, was patient, and most importantly didn't try to "oversell" me. He used this knowledge to customize my tastes and concerns to the best model Mini, and he knew how to make the right deal for me. I am very pleased with Mini-Annapolis, and my decision to select them as my dealership. Allan Burbage Leonardtown, Md More

I went in to get a trade on my Mini and perhaps upgrade to the Countryman or a BMW. The manager called me with the trade, which was very far below my other offers. I mentioned that I was hoping to trade to the Countryman or a BMW. The manager called me with the trade, which was very far below my other offers. I mentioned that I was hoping to trade this car for a Countryman and the manager really couldn't have cared less. He basically made me feel like my 2009 Cooper was a piece of junk. You would think that if a sale were a possibility they would have made more of an effort to discuss my options with me. The entire experience was such a turnoff - I got an excellent trade at a different dealer and will never go back. I will say that the woman who checked me in was very nice and the gentleman that returned my car to me after service was very friendly. More

Everyone was great from the moment we walked in untill I drove off. BEST experience I ever had with a dealership. Would recommend the saleman Andrew to anyone and a Mini to everyone. drove off. BEST experience I ever had with a dealership. Would recommend the saleman Andrew to anyone and a Mini to everyone. More

At first everyone was great but the moment I had a complaint they ignored me. Very unprofessional. In addition, when you walk in there is no one to greet you and find out why you are there, the whol complaint they ignored me. Very unprofessional. In addition, when you walk in there is no one to greet you and find out why you are there, the whole process has no structure - totally random. More

Hands down the BEST car buying experience ever. I never thought I would use the phrase "under promise and over deliver" in association with a car dealer but this was exactly our experience with MINI of Ann thought I would use the phrase "under promise and over deliver" in association with a car dealer but this was exactly our experience with MINI of Annapolis. They do not use the old school dishonest and manipulative tactics that most dealers do. They are upfront, honest go out of their way to assist in every way, deliver exactly what they promise....and then some. In addition to the exceptional service, we were delighted to discover that they offered us an even lower price than the one we agreed on prior to placing a special order for the vehicle. Having been majorly been jerked around by other local dealers-Darcars Toyota, Laurel Toyota, Jim Coleman Toyota and Mount Vernon Honda to name some of the worst offenders, I was braced for the usual manipulative dealer tactics. MINI of Annapolis shifted my entire view of car buying from dread and misery to FUN. They put the rest of them to complete shame. Our experience was fantastic. If you are buying a MINI in the DC Metro area, I strongly recommend make your purchase pleasant by heading straight to MINI of Annapolis. ABSOLUTELY FANTASTIC-something I NEVER thought I'd ever say about a car dealer. More

I actualy drove 2 hours to buy my car from Mini of Annapolis (when there was a Mini dealer closer to home) because I got better service. Otto's Mini in Chadds Ford is about 30 minutes from my house. Annapolis (when there was a Mini dealer closer to home) because I got better service. Otto's Mini in Chadds Ford is about 30 minutes from my house. But everytime I went there, I felt ignored, pushed aside. The minute I stepped into Mini of Annapolis, I knew it would be a better experience. Andrew was kind and attentive, even though his dealership was just as busy as the one in Chadds Ford. Even if he couldn't help right away, he kept checking back with me, offering me beverages, pulling other people in to answer a question for me. I was willing to wait because he made it worth while. I went back four or five times to look at cars, and each time, Andrew was patient and didn't push me. He let me take my time, check each of the cars. He never made me feel like I was wasting his time. That's how Ottos made me feel. Ottos just wanted to make sales. Andrew wanted me to be completely satisfied with my purchase. And I am very satisfied. I love my new Mini Countryman. I waited almost 10 years to buy a Mini Cooper, and Andrew made sure it was the right car for me. More