MINI of Annapolis

Great experience,great communication. Always answered email and phone calls promptly with the answers we needed. Would recommend to anyone that wanted to buy a MINI. email and phone calls promptly with the answers we needed. Would recommend to anyone that wanted to buy a MINI. More

Sean was great to deal with. He was very friendly and remembered to let me know when the iPhone 4 adapter came out, several months after I got my Countryman. remembered to let me know when the iPhone 4 adapter came out, several months after I got my Countryman. More

Really enjoyed working with Sean. When we got to the dealership, the car we were interested in had just sold. To say we were disappointed did not begin to describe it. Sean, however, went to work, found dealership, the car we were interested in had just sold. To say we were disappointed did not begin to describe it. Sean, however, went to work, found not 1 but 2 cars for us to consider. It was great. The car was delivered by the following Tuesday and everything is great. We will definitely return to the dealership and to Sean. More

Having owned a Mini back in the UK, I knew what to expect from Mini. However from my 1st visit to when I collected my Courtyman and the aftercare I have recieved, Thomas and the rest of the Team have preform from Mini. However from my 1st visit to when I collected my Courtyman and the aftercare I have recieved, Thomas and the rest of the Team have preformed above and beyond my expectations and I'm sure normal Mini standards. I highly recommend Mini of Annapolis and look forward to future dealings with the Team. More

I had to trade in my 2009 Mini (manual transmission) because of shoulder trouble. I loved this car and hated to see it go, but found another love in a 2012 Mini with automatic transmission. Laguna Green because of shoulder trouble. I loved this car and hated to see it go, but found another love in a 2012 Mini with automatic transmission. Laguna Green is beautiful! Mark was very friendly and went the extra mile in order for me to make my decision. No pressure but helpful. Easy to finance as well - great experience all around and will go back there for my next mini! More

I purchased my first MINI, a new 2009 MCS cabrio, from Mark Mickely back in September 2009. Although I was pretty much sold on buying a MINI before I walked in the door, the entire buying experience was Mark Mickely back in September 2009. Although I was pretty much sold on buying a MINI before I walked in the door, the entire buying experience was the most pleasant, hassle free one in my entire (and extensive) car buying career. MOA delivered a car that fit my wish list within 72 hours of my first visit to the dealership. Over the past 2 years of ownership, MOA has serviced the car in a responsive and professional manner. In addition, they have installed Stage 1 JCW mods in 2009 and 2010 with some special customer service tweaks that made spending $$ on toys a lot of fun. I've got over 40K miles on the car now - it's been a great car. The whole experience has transformed me into a MINI fanatic, and a loyal customer of MOA. If you are considering a MINI, buy one - the cliche "it will change you life" is more than a cliche. If you want a competent dealership that makes the transaction, ownership and servicing an enjoyable experience, give MOA a try! More

Great experience from first visit to final purchase. When I first dropped in the showroom, I didn't know if I wanted a MINI or not. I needed time to check out a few other makes of automobiles, and MINI When I first dropped in the showroom, I didn't know if I wanted a MINI or not. I needed time to check out a few other makes of automobiles, and MINI of Annapolis allowed me that time, while also checking in with me periodically to see where I was in the process. I received emails notifying me of special events and incentives that were coming up, and these were very helpful in my making a decision; I found myself leaning toward the purchase of a MINI, but I wasn't sure if I wanted to order what I wanted or wait and see what might come in by the end of the year. In the meanwhile, Mark remembered features I was seeking and notified me immediately when such a model had just arrived (literally) in a new shipment. I was able to rearrange my schedule, went out to view the auto, took a few hours back at home to make a decision, and then put down a deposit. The rest of the process through settlement went very smoothly. Mark was prepared for me when I arrived, Brian completed additional paperwork, and then Mark introduced me to my new car. There were way more features to the MINI than I even realized, and that has added to the fun of driving and getting to know my new car. More

I went to this dealership with great trepidation because the BMW side of the business has had such a bad reputation in Annapolis. I was pleasantly surprised to have an overall great experience from the tim the BMW side of the business has had such a bad reputation in Annapolis. I was pleasantly surprised to have an overall great experience from the time I arrived. I had scheduled an appointment online to drive a used car, but by the time I had arrived another customer had test driven and decided to purchase the car I had come there for. Tom Hamel came outside to greet me and spent a lot of time (most of his day) looking over and driving various models to help in my decision. I settled on a Clubman S and so far am so completely psyched about the car. The car is completely loaded and I expect I will be coming back for help to get the fulldriving experience. Tom has made himself available as I go through this learning curve and I cannot say how helpful and appreciative I am for that open availability. Great experience, thanks! More

From fair pricing to fair trade in value and zero game playing; Mini of Annapolis has been my number 1 overall best experience ever buying a car. Go see them and start motoring TODAY! playing; Mini of Annapolis has been my number 1 overall best experience ever buying a car. Go see them and start motoring TODAY! More

My overall customer service experience was excellent, which was led by Sean Peria. Sean worked with me to specify and produce my 2012 Countryman, he kept me updated through the production to delivery pr which was led by Sean Peria. Sean worked with me to specify and produce my 2012 Countryman, he kept me updated through the production to delivery process, was extremely professional, knowledgeable and represented MINI very well. I would recommend this dealership to friends, family, etc. due to Sean's customer service, specifically his follow up! More