MINI of Annapolis

Fantastic experience from beginning to end! Tim made the process so simple that we had ordered one Mini, but drove off with two!!! A big thanks to Tim and the whole team! process so simple that we had ordered one Mini, but drove off with two!!! A big thanks to Tim and the whole team! More

I received outstanding service when I purchased my Mini Countryman. Tim was great sales person he explained everything about the vehicle before I purchased the mini and was great explaining everything aga Countryman. Tim was great sales person he explained everything about the vehicle before I purchased the mini and was great explaining everything again after I purchased the mini. He still stays in touch with me which I really appreciate, most sales person forget all about you after your purchase, but not Tim. I would definitely buy another vehicle from Tim. More

Amazing experience with Tim the rep he was very clear from the begging and accomodating with our requests. They followed up very profesionally with the after sales process to get tags and other paperwork from the begging and accomodating with our requests. They followed up very profesionally with the after sales process to get tags and other paperwork done. More

Excellent dealership! Our sales advisor was very helpful. Our purchase experience was fast and efficient with us in and out with our new Mini in 30 mins or so. helpful. Our purchase experience was fast and efficient with us in and out with our new Mini in 30 mins or so. More

LOVE this dealership! We have purchased many cars, this was one of the easiest by far. Everyone we encountered was friendly and helpful. Our sales advisor, Tim Gleason, was efficient, knowledgable and ma was one of the easiest by far. Everyone we encountered was friendly and helpful. Our sales advisor, Tim Gleason, was efficient, knowledgable and made the process smooth and quick. I would, without reservation, recommend MINI of Annapolis. More

Great service! Exceeded my expectations and made my car buying experience quick and seemless! Would definitely recommend Mini of Annapolis! Thanx Tim! buying experience quick and seemless! Would definitely recommend Mini of Annapolis! Thanx Tim! More

The dealership was very nice and clean the staff was very pleasant the fiance guy and the salesman treated us just like family the finance guy's name was Alex and our salesman was Tim Gleason and I give both pleasant the fiance guy and the salesman treated us just like family the finance guy's name was Alex and our salesman was Tim Gleason and I give both of them a 5 star rating. More

Outstanding service; knowledgeable sales and finance persons; and excellent vehicle. This dealership actually listens to the customer and provides quick, professional responses. A pleasure to deal persons; and excellent vehicle. This dealership actually listens to the customer and provides quick, professional responses. A pleasure to deal More

Don’t ever buy a car from here. Absolute worst experience ever buying a car. I bought a Toyota Highlander 2015 a few weeks ago. The car had problems right out the gate. After servicing the car and replacing ever buying a car. I bought a Toyota Highlander 2015 a few weeks ago. The car had problems right out the gate. After servicing the car and replacing the 2 dead keys they gave me, which took multiple trips to fix, I woke up the day after I finally got the car home to a taillight that was filled with condensation. They knew this was an issue with the car and kept it hidden from me, then refused to fix the issue. I told them that this was unacceptable for a car I had purchased a day before and that I expected more from a BMW dealership (any other dealership would have gladly fixed the issue) they continued to play games and refused to fix it. I told my brother-in-law how I was being treated. He agreed it was wrong and wrote an honest review about my experience on Yelp. After seeing the review their sales manager, Daniel Bailey, sent me threatening text after threatening text and called and harassed me while I was on vacation traveling with my family. Even after I came home and tried to work out some sort of deal with Richard Saah, who later retracted the deal, Daniel Bailey continued to text and harass me with long texts telling me he didn’t respond well to bad reviews online. It wasn’t a bad review, it was an honest review. I would suggest if the sales managers at BMW have a problem with how they treat customers being honestly reported online then maybe they should look at their customer service instead of blaming their customers. Word of advice, save yourself a huge headache, don’t deal with these people. They are extremely unprofessional, they will swindle you, and they have no interest in customer satisfaction once they have their money. Stay away! More

Highly Satisfied Customer - Even with some bumps Context: As a buyer looking to replace a daily driver of fifteen years and having never owned a MINI, I was drawn towards the communal exuberance of t Context: As a buyer looking to replace a daily driver of fifteen years and having never owned a MINI, I was drawn towards the communal exuberance of the brand and the existence of models with manual transmissions and AWD. Disclaimer: I'm not affiliated with anyone at MINI of Annapolis. I entered the dealership and was greeted by a friendly sales advisor who asked what I was interested in. He proceeded to show me the AWD Countryman's for a bit and then politely indicated that he needed to direct me to another sales person as he had a scheduled appointment with another customer. While others might find this distasteful, I appreciated it because it means that prior commitments hold weight. At this point I met with Jacob B ("Jake"). who proceeded to be my main POC for the balance of my experience. He took me for three test drives in a number of certified pre-owned vehicles spanning the range of AWD Countryman to FWD Hardtops. I appreciated the combination of cordiality and technical competency that accompanied the test drives. I left the dealership for the day feeling impressed with the brand and giving it serious consideration. The following day, I requested an inventory of all manual CPO vehicles to narrow my search. Jake quickly responded and highlighted a 2019 FWD Hardtop that met the majority of my requirements and had just received a price drop due to longevity on the lot. I communicated my interest and was invited to take the vehicle on an extended test drive (I highly recommend doing this!). I proceeded to pick up the Hardtop and was able to substantively attempt my daily commute, pick-up family from the train station, and experience sitting in traffic. At that point I'd made my decision. I returned for the evening with my significant other and we negotiated the repair of a broken vent blade and an insert for the trunk, to be installed after being ordered. It was a memorable Valentine's Day. So dear reader, I'm sure you're thinking, "This experience sounds smoother than a quantum stabilized atom mirror", where are the bumps I was promised? Well the following day, the front tire was flat, and so we had to bring our Hardtop back for service and exchange it for a loaner. Subsequently, the key we'd provided was misplaced and so I had to bring the spare while it was reordered. In each of these experiences, both Jake and Dan, the Sales Manager, were human in their response; Meaning they acknowledged that events beyond their control occurred or that mistakes were made, but that they would act within their capacity to rectify them and apologized for the inconvenience to me. Both issues were resolved expeditiously. I can only hope all my future encounters with people are as pleasant. Cheers, while the cars were MINI the customer care was BIG. More