MINI of Annapolis

The service was great Jessica help a lot Annapolis car center is the place to be I love my new ford everything there was great. center is the place to be I love my new ford everything there was great. More

I received the WORST customer service I have ever had at a mini dealer in the 6 years I have owned my car. I dropped my car off at 10am on a friday and typically I hear back about the issues the same day, a mini dealer in the 6 years I have owned my car. I dropped my car off at 10am on a friday and typically I hear back about the issues the same day, but saturday when I had not heard anything I called and after 4 calls I talked to a human who informed me my technician and representative were both off for the day and I needed to call back on monday. If both people were off on saturday they should have checked in with me by the end of the service day friday. I was called mid monday morning and they left a message saying to call back. When I called several times I was never able to get ahold of a single person in the service center and resorted to leaving 2 messages to which none were returned. Tuesday I also tried calling and received no answer so my husband had to drive 30 minutes to talk to a person about my car because I work in DC. He received the quote and left. When he talked to me about the quote we decided to have some work done but not others so he tried calling the dealer only to never talk to someone again. I ended up leaving work extremely early to have to drive up to the dealership and deal with it myself. I have worked in customer service before and I find it extremely hard to believe that 3 days in a row after calling close to 20 times we could not talk to a single person about my car. From working in customer service my management would have probably fired me for not talking to or calling back people who at least left messages. This is absolutely unacceptable to me and I will not be returning to mini of annapolis after the catastrophe of customer service I received. When I picked up my car I talked with a man there about my concerns and his answer was "well why didnt you just call me I would have taken care of it for you". I have never met this man before and I dont think there should be a run around to get information on my car. I was not offered any sort of compensation for driving there and back twice (2 hours) and leaving my job early to deal with this issue. I am mortified by this service and I hope that this issue is resolved because the man told me other customers had been saying no one had called them either. More

My overall experience was bad because once Mark got his sale he completely dropped any customer service - despite promising to help me with anything I needed after my purchase. Within a few days of my pur sale he completely dropped any customer service - despite promising to help me with anything I needed after my purchase. Within a few days of my purchase I had a problem with my a fuse in my Mini. Mark never returned my calls or answered my messages. More

I've just purchased my 4th Mini from Mini of Annapolis. I had an excellent experience each time I've gone to Mini. They have an excellent team of sales and finance personnel. They take a no-p Annapolis. I had an excellent experience each time I've gone to Mini. They have an excellent team of sales and finance personnel. They take a no-pressure approach, are patient, and really want you to get a car that will make you happy. I highly recommend the dealership as well as the Mini fleet of cars to anyone who wants a superior and FUN to drive automobile. More

Mini Of Annapolis is truly the best dealership I have ever dealt with! Brian Horan could not have been nicer! No sales pitch tactics here which is quite refreshing. I highly recommend Brian and Mini of ever dealt with! Brian Horan could not have been nicer! No sales pitch tactics here which is quite refreshing. I highly recommend Brian and Mini of Annapolis to anyone who is considering a Mini...they are totally awesome!!! More

Excellent experience. Sean was very helpful with test drive and recommending options for the car. No haggle price. Ordered the car and arrived as promised (6-8 wks arrived in 8). Sean kept me appraise drive and recommending options for the car. No haggle price. Ordered the car and arrived as promised (6-8 wks arrived in 8). Sean kept me appraised of every step of the process on the status of the car. Very happy and highly recommend Mini of Annapolis and Sean as a sale advisor. The sale paper work also went very smooth and they were able to provide me with my license plates on the spot! great experience - thanks, More

I can't speak highly enough of the team here. I think that sometimes the MINI dealer that's actually local to me (Baltimore) forgets that they offer a high end product and should accompany that with high that sometimes the MINI dealer that's actually local to me (Baltimore) forgets that they offer a high end product and should accompany that with high end customer service. I decided to give up on the local dealer after too many terrible experiences and make the trek to Annapolis. I couldn't be happier with my choice! Since this dealership is right off 97 and close to the Bay Bridge, it's not a terrible drive from Baltimore. I was recently in a car accident and my MINI was struck on the passenger side, resulting in the need to replace the door. I called MINI to make an appointment and they were able to fit me in the next evening. They worked with my insurance company and everything on that end went very smoothly. While they had my car, I decided to have some service done to it as well. I needed an oil change and a front end alignment done. They have a separate Collision center and Service center. They told me they would call me when the collision work was done and it was being sent to Service. After a few days of the Collision center having my car, I got a call from MINI letting me know they had a terrible car fire in their Service shop and that it was completely down indefinitely. They had to buy everything brand new and they were so backed up it could take weeks. The collision work on my car was going to be completed in a couple of days and they made a plan to have my alignment done when it was finished. Since my oil change was still covered under warranty and they were only doing high priority service, they asked me if I'd be able to reschedule my oil change and come back at a later date. I was so happy to have been kept in the loop ahead of time, I had no problem with their request. I called yesterday to schedule my new oil change appointment and the first thing the woman on the phone asked me was if I would need a loaner vehicle. For an oil change! The Baltimore MINI dealer had my dad's car in their service shop for weeks and never offered him a loaner. As it turns out, my car also has a recall that needed to be addressed so I will need to drop the car off for a day or more, and will end up needing that loaner after all. The staff and MINI of Annapolis has been very proactive with their customer service even when their service shop had been destroyed by a car fire. They made the effort to contact me with any problems in scheduling ahead of time so that I could make the appropriate plans early. So happy I decided to make the switch. The drive to Annapolis is definitely worth it. I'd recommend anyone in the market for a MINI or BMW to go here. More

I originally turned to Mini of Annapolis (a dealer an hour from where I live) to inquire about a car on their lot. Since it ended up not being what I wanted I told Brad Pahari (all this was via chat or hour from where I live) to inquire about a car on their lot. Since it ended up not being what I wanted I told Brad Pahari (all this was via chat or email since I HATE giving dealers my phone number until I'm sure I'm buying something) that I intended to custom order a Mini and that I was going to shop around for how much a dealer would be willing to discount from MSRP (I had a number in mind). I decided to give Brad one chance to give me a quote before I asked the closer dealers. His response was, and I quote, "Send me a build, I will not let you down." He gave me a number much better than anticipated and I immediately put in a deposit. No haggling, nothing. When the custom order came from the factory via the port, it had a mismatched piece in the interior. While Mini of Annapolis worked to correct this, they had me come in and drop off my old leased Mini so I wouldn't have to pay to extend my lease, and gave me a loaner car. When my new Mini was ready, Brad drove all the way out to Arlington, VA to bring me my car and paperwork. I couldn't be happier with the service I received. Thanks! More

In my 50+ years, buying my new Mini was the best car buying experience ever. Brian took the time to know my needs and wants. When I picked up my new Mini he patiently went over the car with me and buying experience ever. Brian took the time to know my needs and wants. When I picked up my new Mini he patiently went over the car with me and answered my every question. He was the most knowledgeable salesman I have ever delt with. When I left with my new car, I felt so comfortable. He took he time to educate me fully about my Mini. I highly recommend Mini of Annapolis and Brian Horan. More

Brad was a very knowledgable Sales person with consummate skills. He explained everything to me and I loved the car. Just ended up buying a different car - hybrid that I had been looking at also. skills. He explained everything to me and I loved the car. Just ended up buying a different car - hybrid that I had been looking at also. More