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MINI of Annapolis

Annapolis, MD

4.8
438 Reviews

21 Old Mill Bottom Rd

Annapolis, MD

21401

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Showing 438 reviews

March 05, 2024

Performed fast and friendly service in very reasonable time frame while I waited for the vehicle to be completed. More

by Freddiemac
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
Mar 08, 2024 -

MINI of Annapolis responded

We're thrilled to hear that you had a positive experience with our service! Fast and friendly service is what we aim for, and we appreciate your feedback. Thank you for choosing us for your vehicle needs!

March 03, 2024

They are friendly, they keep me up to date on what is going on with my car. More

by namastetennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James??
Mar 06, 2024 -

MINI of Annapolis responded

We appreciate your feedback! It's great to hear that our team was friendly and kept you informed about the progress of your car. Customer satisfaction is our priority, and we're here to assist you with any future automotive needs. Thank you for choosing our dealership, and we look forward to serving you again!

February 29, 2024

Outstanding work to complete a purchase. The entire team made it work! Especially important since my car was o More

by dianaenelson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ayan Teal
Mar 03, 2024 -

MINI of Annapolis responded

It's fantastic to hear that the entire team worked together to complete your purchase, delivering outstanding service. We appreciate your business and look forward to serving you again in the future.

February 20, 2024

Mini of Annapolis is the best! Their customer service is top notch. My experience with the service department has ways been a pleasure. They keep me posted on the status while wa More

by Rhonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane King, John Garcia Manzo
Feb 24, 2024 -

MINI of Annapolis responded

Thank you for your glowing review! We're thrilled to hear that Mini of Annapolis has provided you with top-notch customer service and that your experiences with the service department have always been a pleasure. It's great that they keep you informed throughout the process, explain the work done, and provide detailed information on your car's condition. Your satisfaction and confidence in the maintenance are of utmost importance. We appreciate your kind words and the 10-star rating you would give if possible. Thank you for choosing Mini of Annapolis!

February 13, 2024

Bryan is service is great! ! He is very much appreciated!! Thanks Bryan I greatly appreciate all of your help!! More

by tophergarvinCGarvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan (Service Department)
Feb 14, 2024 -

MINI of Annapolis responded

Thank you for taking the time to acknowledge Bryan's excellent service! We're delighted to hear that he has been a great help to you. We value your business and look forward to assisting you in the future!

February 10, 2024

Rob and Cory were great: efficient, friendly, and thorough. They keep my car in shape for the 97 cooridor commute. I appreciate the car wash at the end of each service appointment as well. It’s great More

by Mzquadz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob and Cory
Feb 13, 2024 -

MINI of Annapolis responded

We're delighted to hear that Rob and Cory provided you with efficient, friendly, and thorough service. Keeping your car in shape for your commute is a priority, and we're glad they could assist with that. It's also wonderful to know that you appreciate the car wash at the end of each service appointment, leaving your car clean. We appreciate your business and look forward to serving you again in the future!

February 05, 2024

The Service Desk personnel was efficient and courteous. The Technician, knowledgeable, informative and courteous. All in all, I had an excellent and outstanding experience. More

by nmaztec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
Feb 08, 2024 -

MINI of Annapolis responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

February 02, 2024

Friendly, fair and accurate, e. g. about experience with electric cars. Resolved a misunderstanding about service charges quickly and fairly. More

by Lijinskys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mini service manager
Feb 06, 2024 -

MINI of Annapolis responded

We're thrilled to hear that you found our dealership to be friendly, fair, and accurate, especially regarding our experience with electric cars. Additionally, it's great that we promptly and fairly resolved any misunderstandings about service charges. Thank you for choosing us, and we appreciate your positive review!

February 01, 2024

The Annapolis Mini team is incredible. I was running up against my mileage for an oil change and I called and they got me in same day. The service rep and technician stayed a few minutes More

by 08.julep-gazers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Membreno, John Garcia Manzo
Feb 04, 2024 -

MINI of Annapolis responded

We're delighted to hear that MINI of Annapolis provided you with incredible service. It's great that we accommodated your needs, got you in for an oil change the same day, and went the extra mile to provide top-notch service. Safe travels, and thank you for choosing us!

February 01, 2024

Excellent service once again! I really appreciate the support, especially the last minute loaner car service. More

by lballen69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Feb 02, 2024 -

MINI of Annapolis responded

We're delighted to hear that you received excellent service, and we appreciate your kind words! Providing last-minute loaner car service is all part of ensuring your satisfaction. We value your continued support and look forward to serving you again!

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