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MINI of Annapolis

Annapolis, MD

Overview
Reviews
4.8
346 Reviews
Call Dealership (855) 997-0436
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21 Old Mill Bottom Rd

Annapolis, MD

21401

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Showing 346 reviews

November 16, 2023

Very Great And Wonderful Staff And Salesman And Managers Assisting With The Sale Of My 3rd Car From This Dealership. More

by vivichinn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elliott
Report | Print
Nov 18, 2023 -

MINI of Annapolis responded

It's fantastic to hear about your positive experiences at MINI of Annapolis! When a dealership consistently provides great service, support from the staff, salesmen, and managers during multiple visits can truly make a difference. Congratulations on your new vehicle!

November 15, 2023

Cory and Brian always treat my husband and I great. They explain things thoroughly which really means a lot! More

by psmithpurgason
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Cory, Brian
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Nov 16, 2023 -

MINI of Annapolis responded

It's fantastic to hear that you had a great experience and that Cory and Brian provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 09, 2023

Very courteous staff and they explained everything very clearly. Everything was done in a timely manner. More

by lcterps
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Membreno
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Nov 11, 2023 -

MINI of Annapolis responded

We are thrilled to hear that you had a courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 07, 2023

Expensive but I love the customer service people! Brian is always as fair and honest as he can be. I like the waiting area too. Comfortable. Snacks. Water. Coffee. Front desk staff are delightful More

by bjfjwf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Nov 09, 2023 -

MINI of Annapolis responded

It's fantastic to hear that you had a great experience and that Brian provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 04, 2023

Pleasant environment, easy going, not high pressure. Willing to view all deals and provide options that will work. More

by Hdcorps
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elliot
Report | Print
Nov 07, 2023 -

MINI of Annapolis responded

We are thrilled to hear that you had a pleasant experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 03, 2023

Rude, aggressive,angry, no greeting, zero smile, zero interaction, argumentative, abrupt, worst experience ever, poor More

by doriansanford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service desk
Report | Print
Nov 07, 2023 -

MINI of Annapolis responded

Thank you for your feedback about this negative interaction you had during your visit because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Eric Fischer, Service Manager efischer@mybmwannapolis.com

November 02, 2023

Exceptional service, Cori at the front desk makes things easy from the momento you walk in until you leave. More

by Juan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cori
Report | Print
Nov 03, 2023 -

MINI of Annapolis responded

It's wonderful to hear that you received exceptional service and that Cori at the front desk made your experience easy and smooth from the moment you walked in until you left. Excellent customer service and a welcoming atmosphere can greatly enhance the overall experience. We appreciate your business and look forward to serving you again in the future!

October 30, 2023

Always easy to do business with this dealer. I had to execute a service and they were excellent. More

by tokeefe17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Nov 01, 2023 -

MINI of Annapolis responded

It's great to hear that you find it easy to do business with MINI of Annapolis and that you had an excellent service experience with us. Convenience and excellent service are important factors in a positive customer experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 18, 2023

Good work, fast service, nice waiting area. Polite agents, knowledgeable. Car wash is an extra value More

by dianaenelson
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Oct 19, 2023 -

MINI of Annapolis responded

It's wonderful to hear that you had a positive experience with good and fast service, a pleasant waiting area, polite and knowledgeable agents, and the extra value of a car wash. Customer feedback like yours is valuable in helping others make informed decisions. Thank you for sharing your experience!

October 12, 2023

Very professional, knowledgeable, friendly, helpful, courteous, Give the dealer and staff five stars! Very happy. More

by arjosie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory, Bryan, Erik
Report | Print
Oct 13, 2023 -

MINI of Annapolis responded

It's wonderful to hear that you had such a positive experience with MINI of Annapolis and staff. Your description of us as professional, knowledgeable, friendly, helpful, and courteous speaks volumes about our service. Giving us five stars is a great way to acknowledge our exceptional service. Thanks for sharing your satisfaction!

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