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MINI of Annapolis

Annapolis, MD

Overview
Reviews
4.8
311 Reviews
Call Dealership (855) 997-0436

21 Old Mill Bottom Rd

Annapolis, MD

21401

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Showing 311 reviews

November 03, 2023

Rude, aggressive,angry, no greeting, zero smile, zero interaction, argumentative, abrupt, worst experience ever, poor More

by doriansanford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service desk
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Nov 07, 2023 -

MINI of Annapolis responded

Thank you for your feedback about this negative interaction you had during your visit because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Eric Fischer, Service Manager efischer@mybmwannapolis.com

November 02, 2023

Exceptional service, Cori at the front desk makes things easy from the momento you walk in until you leave. More

by Juan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cori
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Nov 03, 2023 -

MINI of Annapolis responded

It's wonderful to hear that you received exceptional service and that Cori at the front desk made your experience easy and smooth from the moment you walked in until you left. Excellent customer service and a welcoming atmosphere can greatly enhance the overall experience. We appreciate your business and look forward to serving you again in the future!

October 30, 2023

Always easy to do business with this dealer. I had to execute a service and they were excellent. More

by tokeefe17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Nov 01, 2023 -

MINI of Annapolis responded

It's great to hear that you find it easy to do business with MINI of Annapolis and that you had an excellent service experience with us. Convenience and excellent service are important factors in a positive customer experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 18, 2023

Good work, fast service, nice waiting area. Polite agents, knowledgeable. Car wash is an extra value More

by dianaenelson
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Oct 19, 2023 -

MINI of Annapolis responded

It's wonderful to hear that you had a positive experience with good and fast service, a pleasant waiting area, polite and knowledgeable agents, and the extra value of a car wash. Customer feedback like yours is valuable in helping others make informed decisions. Thank you for sharing your experience!

October 12, 2023

Very professional, knowledgeable, friendly, helpful, courteous, Give the dealer and staff five stars! Very happy. More

by arjosie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory, Bryan, Erik
Report | Print
Oct 13, 2023 -

MINI of Annapolis responded

It's wonderful to hear that you had such a positive experience with MINI of Annapolis and staff. Your description of us as professional, knowledgeable, friendly, helpful, and courteous speaks volumes about our service. Giving us five stars is a great way to acknowledge our exceptional service. Thanks for sharing your satisfaction!

October 11, 2023

I liked how the mechanic informed me of the issue with my car. And also how the service technician kept me up to date of what’s going on with my car. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Oct 13, 2023 -

MINI of Annapolis responded

We're glad to hear that you appreciated the mechanic's informative approach to explaining the issue with your car, as well as the service technician keeping you updated throughout the process. Clear communication and keeping you informed are priorities for us. If you have any more automotive needs or questions in the future, please don't hesitate to reach out. Thank you for choosing us, and we're here to assist you whenever you need our services!

October 09, 2023

I always have exceptionally good experiences at MINI of Annapolis, but my recent visit was for a state inspection for a Paceman I purchased out of state. The MINI service department was not available on my More

by bermudezz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Tomasko
Report | Print
Oct 11, 2023 -

MINI of Annapolis responded

Thank you for sharing your positive experience with MINI of Annapolis, particularly during your recent state inspection for your Paceman. It's great to hear that despite the MINI service department being unavailable on your scheduled day, the BMW service department next door, along with your service advisor, Nicholas, provided you with professional and knowledgeable service. The video update from the service technician is a wonderful touch, enhancing transparency and trust in the service process. It's clear that MINI of Annapolis goes the extra mile to ensure our customers are well-informed and satisfied. Your willingness to travel a longer distance for this level of service speaks volumes about our dealership's commitment to excellence. Thank you for recommending MINI of Annapolis.

September 23, 2023

Very efficient and courteous service! The staff was great, the facilities were very nice. Quick and easy! More

by Lulubell8818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure of his name.
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Sep 26, 2023 -

MINI of Annapolis responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

September 20, 2023

The staff was easy to work with. Work on car was done in timely fashion More

by bjpapson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Sep 22, 2023 -

MINI of Annapolis responded

Thank you for your kind words for our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

September 15, 2023

Easy to make appointment. Show up. Great waiting area. Fast and painless! Too bad I don’t need more service. More

by bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor 653438
Report | Print
Sep 19, 2023 -

MINI of Annapolis responded

We're pleased to hear that scheduling an appointment was easy. We are thrilled that you had a great experience while waiting, making it fast and painless. While we appreciate your kind words.

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