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MINI of Annapolis

Annapolis, MD

Overview
Reviews
4.8
311 Reviews
Call Dealership (855) 997-0436

21 Old Mill Bottom Rd

Annapolis, MD

21401

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Showing 311 reviews

December 01, 2023

Five-star service every time. I went in because my 2023 MINI Clubman alerted me to routine maintenance needed. Met up with Bryan, my Service Advisor, he is the absolute BEST EVER! More

by MINIJacobson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan M.
Report | Print
Dec 06, 2023 -

MINI of Annapolis responded

We are thrilled to hear your experience at MINI of Annapolis with Bryan was exceptional! Bryan's thoroughness in providing a comprehensive video inspection breakdown of your vehicle, along with the speediness of the service completed in less than 90 minutes, truly made a difference. It's fantastic that you've consistently received stellar service each time you've visited. The attention to detail and the effort to keep you informed about your vehicle's condition are commendable. Given that this is your fourth MINI, it's evident that the dealership and Bryan have earned your trust and loyalty. Thank you for your loyalty and buisness!

November 28, 2023

My sales person Christian was knowledgeable and had great customer service skills. He even stayed late after closing to allow me to pick up my car. More

by KimberlyC
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christian Owens
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Nov 30, 2023 -

MINI of Annapolis responded

Congratulations on your new vehicle! We are thrilled that Christian provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

November 26, 2023

Made an appointment online and showed up the next day for an oil change and new battery. I was in and out within hour and a half. Able to use a coupon and treated very nicely. Thanks!! More

by Melissa Lewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert?
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Nov 30, 2023 -

MINI of Annapolis responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 23, 2023

I purchased a 2021 Mini Cooper S from Mini of Annapolis. Christian Owens was the salesman that helped me through the entire purchasing process. Very professional & walked me thru the process since I live More

by Love My Mini
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Owens
Report | Print
Nov 30, 2023 -

MINI of Annapolis responded

Congratulations on your new vehicle! We are thrilled that Christian provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

November 17, 2023

Took car in for first service. I had to wait so was delighted with the efficiency of the service dept More

by rcholli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Schweitzer
Report | Print
Nov 21, 2023 -

MINI of Annapolis responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 16, 2023

Very Great And Wonderful Staff And Salesman And Managers Assisting With The Sale Of My 3rd Car From This Dealership. More

by vivichinn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elliott
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Nov 18, 2023 -

MINI of Annapolis responded

It's fantastic to hear about your positive experiences at MINI of Annapolis! When a dealership consistently provides great service, support from the staff, salesmen, and managers during multiple visits can truly make a difference. Congratulations on your new vehicle!

November 15, 2023

Cory and Brian always treat my husband and I great. They explain things thoroughly which really means a lot! More

by psmithpurgason
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Cory, Brian
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Nov 16, 2023 -

MINI of Annapolis responded

It's fantastic to hear that you had a great experience and that Cory and Brian provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 09, 2023

Very courteous staff and they explained everything very clearly. Everything was done in a timely manner. More

by lcterps
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Membreno
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Nov 11, 2023 -

MINI of Annapolis responded

We are thrilled to hear that you had a courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 07, 2023

Expensive but I love the customer service people! Brian is always as fair and honest as he can be. I like the waiting area too. Comfortable. Snacks. Water. Coffee. Front desk staff are delightful More

by bjfjwf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Nov 09, 2023 -

MINI of Annapolis responded

It's fantastic to hear that you had a great experience and that Brian provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 04, 2023

Pleasant environment, easy going, not high pressure. Willing to view all deals and provide options that will work. More

by Hdcorps
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elliot
Report | Print
Nov 07, 2023 -

MINI of Annapolis responded

We are thrilled to hear that you had a pleasant experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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