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MINI of Annapolis

Annapolis, MD

Overview
Reviews
4.8
311 Reviews
Call Dealership (855) 997-0436

21 Old Mill Bottom Rd

Annapolis, MD

21401

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Showing 311 reviews

December 21, 2023

Great service , my repaired was done after couple of days , but they provided a car loaner !! Thank you! More

by Feo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Dec 22, 2023 -

MINI of Annapolis responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 20, 2023

Ayan Teel made our purchase very easy. He is very knowledgeable and personable. This was the best experience ever buying a car thanks to Ayan. More

by SharonS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
No one
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Dec 21, 2023 -

MINI of Annapolis responded

Thank you Sharon for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

December 15, 2023

Excellent customer service and support! The communication from the team is amazing and they are incredible to do business with! I would highly recommend Mini if Annapolis! More

by jenavincent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
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Dec 20, 2023 -

MINI of Annapolis responded

We are thrilled you had a fantastic experience at Mini of Annapolis! Stellar communication and great service make a huge difference. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 13, 2023

My experience was great other than Service Advisor Stone Cold Steve Austin. Not the friendliest guy in the world. Could use some people skills. More

by shrekcollins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mickley, Sean Peria
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Jan 04, 2024 -

MINI of Annapolis responded

Thank you for your feedback about this interaction you had during your service visit with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Eric Fischer, Service Manager efischer@mybmwannapolis.com

December 10, 2023

Ive had a Countryman since 2020. My 2023 Countryman was due for its first oil change. We planned to wait. The waiting area was comfortable with complimentary snacks and drinks. My ca More

by KarensMini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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Dec 14, 2023 -

MINI of Annapolis responded

It sounds like Mini of Annapolis provided another excellent service experience for your 2023 Countryman's first oil change! A comfortable waiting area with complimentary snacks and drinks, along with a quick service and a nicely cleaned car, really adds to a positive customer experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

MINI of Annapolis serviced my <1 year-old MINI today. I leased my MINI from the Alexandria location since I was living in DC at the time, so this was my first visit there. They were so fast and I loved h More

by DrCAT
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey
Report | Print
Dec 13, 2023 -

MINI of Annapolis responded

An efficient and pleasant experience at MINI of Annapolis! The use of technology for inspection updates and the overall quick service adds value. It's wonderful to hear you had such a positive visit and would recommend us based on that! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Dec 16, 2023 -

DrCAT responded

Thank you! Really appreciated the great service! :)

December 08, 2023

I always receive excellent service from Mini of Annapolis as I received today. Service managers are outstanding and have great mechanics that work on the mini. More

by Tobin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Membreno
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Dec 12, 2023 -

MINI of Annapolis responded

That's wonderful to hear! Consistently receiving excellent service from Mini of Annapolis speaks volumes about our dedication to quality service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 05, 2023

Mini of Annapolis is a class act. Prompt reminders when service is due. Impeccable And professional service. Highly recommend. The valet service a nice touch and super time saver. More

by Laura
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Hamel, Andrew Juskelis, Mark Mickley, Sean Peria
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Dec 06, 2023 -

MINI of Annapolis responded

We are thrilled to hear that you had a top-notch experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 02, 2023

Christian was a great salesman he helped me quickly get through the process and was very knowledgeable about the car I bought! More

by shaferphoebe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian
Report | Print
Dec 06, 2023 -

MINI of Annapolis responded

Congratulations on your new vehicle! We are thrilled that Christian provided you with a great sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

December 01, 2023

Very customer friendly, helpful and efficient. Sales person was excellent! Vehicle delivery was exactly as promised. More

by Chh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Hamel, Andrew Juskelis, Mark Mickley, Sean Peria
Report | Print
Dec 06, 2023 -

MINI of Annapolis responded

We are thrilled to hear that you had an efficient, helpful, and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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