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MINI of Annapolis

Annapolis, MD

Overview
Reviews
4.8
311 Reviews
Call Dealership (855) 997-0436

21 Old Mill Bottom Rd

Annapolis, MD

21401

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Showing 311 reviews

January 13, 2024

Service department and service area are excellent. They keep you informed and wile you wait there are free drinks and snacks. More

by Dforbes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
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Jan 17, 2024 -

MINI of Annapolis responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 13, 2024

I went to have my tire looked at because I got a low tire notification. The dealer found a screw in my tire and charged me $300 to fix it. I waited there for two hours. Only to get in my car today and get th More

by Bidabis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan
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Jan 16, 2024 -

MINI of Annapolis responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Sep 02, 2024 -

MINI of Annapolis responded

I apologize for this delayed response, but I appreciate you informing me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Steve Daly General Manager sdaly@mybmwannapolis.com

January 12, 2024

Great service - got my car back to me in a relatively short amount of time based on the amount of repair needed More

by Matthew.chism07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Membrano, Tom Hamel, Andrew Juskelis, Mark Mickley, Sean Peria
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Jan 16, 2024 -

MINI of Annapolis responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 09, 2024

Both Bryan and Corey provide first class customer service. They take the time to explain to you what is wrong with your car and give you options. Also they inform you about the specials that are bein More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Jan 10, 2024 -

MINI of Annapolis responded

It's wonderful to hear about the exceptional customer service provided by Bryan and Corey! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 05, 2024

Very organized with good communication by knowledgable staff in the Mini service department Well organized digital approval process with video walk around regarding car repair items. More

by Judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Report | Print
Jan 09, 2024 -

MINI of Annapolis responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 03, 2024

The staff is really Friendly and they will work with you to get your car asap. More

by humbertocw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lindsay Anderson
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Jan 05, 2024 -

MINI of Annapolis responded

Congratulations on your new vehicle! We are thrilled to have provided you with a friendly sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 02, 2024

It was quick to get my mini serviced. I was in and out in about an hour! More

by Angie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Peria
Report | Print
Jan 03, 2024 -

MINI of Annapolis responded

Thank you for the kind words, Angie! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 02, 2024

The sales experience was seamless. It was easy to schedule the test drive, the sales staff was knowledgeable, and the transaction was completed quickly and easily. More

by BRR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian, Alexis
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Jan 03, 2024 -

MINI of Annapolis responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

December 27, 2023

Ease in scheduling appointment; courteous, friendly and professional service advisor, minimal wait time. Provided with upcoming service for planning purposes. More

by Beebs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory (Service Advisor)
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Dec 29, 2023 -

MINI of Annapolis responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 22, 2023

Service center has great customer service, and so far they’ve done quality work on my vehicle. More

by Isariel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan and people at the front desk.
Report | Print
Dec 27, 2023 -

MINI of Annapolis responded

That's great to hear! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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