M'Lady Nissan

Great time, despite stock issues Recently bought a new Nissan at M'Lady. There were initial hiccups with the staff not knowing the stock they had on the car I was looking for and they Recently bought a new Nissan at M'Lady. There were initial hiccups with the staff not knowing the stock they had on the car I was looking for and they took a long time to find they did indeed have the desired vehicle in stock. However, once we got past that they were fair in price and helpful fixing paperwork issues here & there. The salesman I had was very nice, not pushy, and made me comfortable in the deal process. More

Great Deal on '18 Sentra Friendly folk, no pushy business or price haggling, got out with a great deal! Eddie helped us and his customer service was phenomenal! We have done b Friendly folk, no pushy business or price haggling, got out with a great deal! Eddie helped us and his customer service was phenomenal! We have done business with M'Lady for years and plan on return the next time we need a trade in. More

Amazing Service The service provided was amazing! Abe, Alex,and Scott were really helpful and made my time meaningful. Alex offered refreshments while we waited. Abe The service provided was amazing! Abe, Alex,and Scott were really helpful and made my time meaningful. Alex offered refreshments while we waited. Abe made sure he could get me the best price he could. Scott was great at up-selling different features. I'm glad I bought my Nissan Juke from here! Thank you guys so much, I will for certain purchase another vehicle from here in the future. More

Great Dealership@ I bought my first car at M'Lady in 2004. I had such a good experience then that, when I decided to buy another new car, my husband and I went back in I bought my first car at M'Lady in 2004. I had such a good experience then that, when I decided to buy another new car, my husband and I went back in 2016. A year later, when we decided he needed a new car, we were back! When the 2018 Rogue was released, I needed to have it, so we just bought a new one yesterday! The front office staff is very friendly and helpful, and the service department has always been excellent. As long as Nissan keeps making great cars, we will be loyal M'Lady customers! More

Very satisfied customer We recently purchased our 5th car/SUV from M’Lady Nissan. Sam, our sales agent, went out of his way to meet all our needs, wants and considerations. We recently purchased our 5th car/SUV from M’Lady Nissan. Sam, our sales agent, went out of his way to meet all our needs, wants and considerations. And he was well versed on all aspects of the SUV we purchased. The entire team (sales, finance and service) has emailed us during the weeks that followed our purchase to make sure everything is running as expected and to call if we have any questions. With 5 purchased vehicles, we have also used M’Lady for past service and have had no issues with any of those service/maintenance visits. More

Amazing Absolutely wonderful! Very helpful and friendly, but not pushy! Can not say enough how great they are! This was my second purchase from them and I kno Absolutely wonderful! Very helpful and friendly, but not pushy! Can not say enough how great they are! This was my second purchase from them and I know I will be a lifetime customer More

Wonderful Car buying has always been a huge fear of mine. Being a single woman I always brought my son to help me make a decision and negotiate with the salesm Car buying has always been a huge fear of mine. Being a single woman I always brought my son to help me make a decision and negotiate with the salesman. I received a phone call from Eddie Colville telling me my lease would be up in a couple months and I should come in and talk about an early return and getting a new lease. My appointment was the next day so I didn't have time to get anyone to come with me. I bravely walked in and was met at the door by Eddie. He was very easy to talk to and took great care of me. I got a beautiful Nissan Rogue. I was in and out in a couple hours, This was my second lease from M'Lady Nissan in Crystal Lake and I hope to see Eddie again in 3 years. Wonderful experience!! More

BEST SERVICE EVER! **LONG SURVEY** So we'll start from the beginning of my 2018 Nissan Rogue Sport! It all started when I take my 2013 Nissan Rogue to the dealership a **LONG SURVEY** So we'll start from the beginning of my 2018 Nissan Rogue Sport! It all started when I take my 2013 Nissan Rogue to the dealership and I've been working with Brandon and Peter through my issue with the 2013 and I get in my car and notice a flyer about trading in my 2013 for a 2018 and I called and had the pleasure to talk to Alex Plautz on my way home the day before. We scheduled to meet up the following day since I had to drop my car off in service to get warranty repairs done, While the car was getting worked on Alex talked to me about different options and pricing and I was stuck between the 2018 Nissan Rogue which in my opinon it was WAY too big for me, and at this point I was stumped and then Alex was like we have one more for you to look at and he pulls out this BEAUIFUL Black Rogue Sport. We took it for a test drive and it was love at first drive! And normally with salesmen when they're in the car they just talk about all the features in the car but nope not Alex! He wanted to talk about you as a person and not as a future sale. He made you feel welcomed and was extremely helpful through this whole process. He didn't make anything awkward or weird he was laid back and very chill for a salesman! And another good trait about him is when they're running numbers and paperwork he will sit there with you and socialize, What a chatty Kathy! But if any of you go to M'Lady I would HIGHLY RECCOMMEND!!!! So the next person that I had the pleasure of working with was Scott Ryan. He talked about all the different options I can add to my car if I wanted to. He wasn't pushy like other people that would push all those add ons to the car. He was again very helpful and super friendly as well. He offered many different options of the car that I didn't even know existed. And the last person that was helping me through my whole process was the FANTASTIC finance gentleman named Abe Alyassir. Let me me tell you about this guy I've brought a car through a dealership before and the last guy that I dealt with when I purchused my 2013 Rogue( at a different dealership) was strictly business, but Abe what a freaking hoot! The process of signing went smooth and simple! He was also super awesome to make me stay with my loan provider instead of switching loans! And let me tell you that man can make you laugh over anything! But in the long run everyone at M'Lady was fantastic! Easy going funny and they treated you like an actual person instead of dollar signs in your eyes like you would see at any other dealership! I would recommend this dealership to anyone in the McHenry County Area or heck in the Midwest! THANK YOU M'LADY for all your work! More

Unethical A few weeks ago, I submitted a credit application. After surprisingly being contacted because I do have 2 open car loans, I went to the dealership aft A few weeks ago, I submitted a credit application. After surprisingly being contacted because I do have 2 open car loans, I went to the dealership after giving full disclosure of my concerns regarding my required trade in vehicle. Beforehand, I spoke to the General Manager, who said my situation "would be no problem." The salesman tried to convince me that I could surrender my vehicle and the finance company could not do anything to me because "he has had several cars on the lot" left by customers of the same finance company. After expressing obvious concerns about a deficiency balance, he reiterated the same statement and said that the payment that I wanted was unrealistic be guaranteed that they could sell me a car and offset anything negative on my credit report with new fresh payments. When I expressed concern again, he got up and walked away. The next day, I spoke to a relationship manager named Vanessa looking for feedback. After explaining my disgust, she empathized and apologized repeatedly and offered to "to talk to the finance manager" and "get me working with someone else." I told her they would need to take my trade in first and foremost. That was over a week ago. THIS PLACE IS A JOKE! More

awesome Its been over 8 years since that last time we purchased a vehicle and this was one of the best experiences buying a car. from the start Sam Obenchai Its been over 8 years since that last time we purchased a vehicle and this was one of the best experiences buying a car. from the start Sam Obenchain was very helpful and knowledgeable about the vehicle we were purchasing, helpful with the test drive and even showing us all the bells and whistles during the delivery of the vehicle. will definitely tell our friends about Sam and all the helpful people at M,Lady Nissan ~~~Luke Dowd More