
M'Lady Nissan
Crystal Lake, IL
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We love Eddie! As first time car buyers, my husband and I were very nervous and cautious. Not only did Eddie Colville do such a great job showing us all features, bu As first time car buyers, my husband and I were very nervous and cautious. Not only did Eddie Colville do such a great job showing us all features, but he truly walked us through the leasing and buying options, and what would best fit our lifestyles. Eddie effortlessly broke down both options, and made sure we felt comfortable with our new purchase! We are so grateful for the whole M'Lady team who actually care about customer service! We will DEFINATELY be back to renu our lease with Eddie! We look forward to coming back! Thanks Eddie and M'Lady!! More
Great servise Great experience awesome customer service from Scott M'Lady ,very professional and very helpful I will definitely recommend .He made my experienc Great experience awesome customer service from Scott M'Lady ,very professional and very helpful I will definitely recommend .He made my experience (as a single female purchasing a new vehicle ) a breeze thank you More
Tire Puncture Elaine and Peter are always eager to help. Brought my car in and received excellent service as always. They sourced my tire and had it installed, car Elaine and Peter are always eager to help. Brought my car in and received excellent service as always. They sourced my tire and had it installed, car washed and parked outside ready for immediate pickup! More
Top of the line service They get you in go over your car and your out! Our time is precious and so is theirs...Excellent service from everyone! We love Eddie! Fun guy to work They get you in go over your car and your out! Our time is precious and so is theirs...Excellent service from everyone! We love Eddie! Fun guy to work and so is Murph! More
2nd lease car with no complaints went in and in 2 hours had a new car and lease. fast and easy alot of altimas to select from next lease up in 21 year went in and in 2 hours had a new car and lease. fast and easy alot of altimas to select from next lease up in 21 year More
Thorough, quick & easy! 1st time to visit M'Lady Nissan. Could not be happier or satisfied. Have owned a 2008 Rogue & absolutely love this car! Yep, got another one. One diff 1st time to visit M'Lady Nissan. Could not be happier or satisfied. Have owned a 2008 Rogue & absolutely love this car! Yep, got another one. One difference is I am a first time leaser. Our sales associate was Kamil Zlahoda, and he could not have been a nicer thoughtful young man! I highly advise people to visit this dealer when in the market for a car!!! More
Had a gr8 experience buying a new car at M'lady!! Just wanted to say we came in to buy a new Nissan Altima,,was met right away at the door by Scott M'lady,,,guess we were lucky to get a relative,,but Just wanted to say we came in to buy a new Nissan Altima,,was met right away at the door by Scott M'lady,,,guess we were lucky to get a relative,,but couldn't have been treated better.Right away,,we told him we didn't want to waste our time,,if we weren't eligible for the 0% financing,,we weren't going to stick around.Well,,we WERE eligible,,and they had our ALTIMA in every color and every option available.Not only did we get the car we wanted,,we didn't even have to sit and haggle over the prices,,we had already done the research,,and knew what we wanted to spend,,and Scott M'lady made it happen.Truly,,if you are looking to buy a Altima,,which is a BEAUTY,,let me tell you,,go here,,because they specialize in carrying every new Altima to your liking,,we got lucky,,when Scott met us at the door,,go in,,ask for Scott M'lady,,and tell him Diana Thompson sent ya!!You are in great hands,,my friend!! More
Great experience. Will be back! After 12 years and over 200K miles driving a Nissan Altima, it was time for an upgrade. I traveled about an hour and a half to M’Lady following a 30- After 12 years and over 200K miles driving a Nissan Altima, it was time for an upgrade. I traveled about an hour and a half to M’Lady following a 30-minute phone conversation with Sam a few days earlier. Sam answered a bunch of questions regarding a new Altima and M’Lady’s partnership with TrueCar. I quickly developed a trust with Sam as he knew I was reluctant to drive that far just to be given the old “switch-a-roo” by another car salesman. With the price TrueCar was offering, I had to make the long trip up. When I got there, Sam immediately helped get my 3 kids settled into M’Lady’s kid area, offered my wife and I some beverages and within minutes, we were test-driving the 2016 Altima. What I love about TrueCar (thanks to Sam’s explanation) is that the price you see is the price you get. I shopped the same car at multiple dealerships and the TrueCar price was just about $1,000 less than the best offer I worked at a different dealership. The price was right, the deal was done and the paperwork began. Although Sam (AND THE PRICE OF THE CAR) was the star of the show, the finance guy truly helped me with not only the new purchase, but gave me some great advice on how to sell my old car. Every question I asked, he was willing to answer and I’m grateful for that. Before I drove the car off the lot, Sam spent about 20 minutes with me setting up all the new features the 2016 Altima had to offer. I’m sure everyone gets this treatment, but it was a good feeling knowing that Sam was willing to spend that much time making me feel comfortable in my new car. Sam reminded me that I have his cell phone number and that if I need anything to just give him a call! I hope I won’t need to, but I’m happy knowing that I can call him if I do. In short, we had a GREAT experience at M’Lady thanks to Sam, TrueCar and everyone else involved. More
Recall and 10k service Everything went smoothly.having 3 recalls within the 1st 9 months was not what I was expecting. However, they gavery me a car to use until the repairs Everything went smoothly.having 3 recalls within the 1st 9 months was not what I was expecting. However, they gavery me a car to use until the repairs were completed. More
Free oil change and tire maintenance. Everyone in the dealership is extremely friendly and helpful, specifically in the service department. I plan on being a lifelong customer. Love the pe Everyone in the dealership is extremely friendly and helpful, specifically in the service department. I plan on being a lifelong customer. Love the perks of the free oil changes, too!! More