M'Lady Nissan

M'Lady Nissan responded

Dear Devin, Thank you for your continued loyalty to Nissan and for sharing such kind words about Eddie Colville! We're so grateful to have Eddie on our team and are thrilled to hear that his dedication and excellent service have made such a lasting impression on you. Customers like you make our work so rewarding! If there's ever anything you need, please don't hesitate to reach out. We look forward to serving you for many more years to come. Thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager Jim M'Lady Nissan www.mlady.com

M'Lady Nissan responded

Dear Perla, Thank you for taking the time to share your feedback. As a valued repeat customer who has purchased two Altima's from us, your satisfaction means a great deal to our entire team, and I’m truly sorry to hear about your recent experience. We understand how important it is to provide clear and upfront pricing, and we did our best to accommodate your request by providing the numbers over the phone. I regret that we were unable to meet your expectations at that time and that the vehicle you were interested in was sold. Please know that this was never our intention, and I deeply regret the frustration it caused. I want to assure you that we’re here to make things right. We are more than willing to locate the same color SUV for you and work to find a solution that meets your needs. I personally left you a voicemail, along with Ryan Hummel, in an effort to connect with you. We would greatly appreciate the opportunity to discuss this further and work toward a resolution. Please don’t hesitate to reach out to me directly at 815-459-2288 and ask for either myself or Ryan. Your loyalty is incredibly important to us, and we’re committed to ensuring that you feel valued and taken care of. Thank you for giving us the chance to make this right.

M'Lady Nissan responded

Dear Wmtec, Thank you for your kind review and for being a loyal customer of M'Lady Nissan! We’re delighted to hear that Eddie Colville has consistently provided you with great service over the years. Eddie’s dedication to ensuring our customers have the best experience truly sets him apart, and your high recommendation means so much to us. If there’s ever anything you need, don’t hesitate to reach out. Thank you for choosing M'Lady Nissan—we look forward to serving you for many years to come! Best regards, Kamil Zlahoda Sales Manager Jim M'Lady Nissan www.mlady.com

M'Lady Nissan responded

Dear Colleen, Thank you so much for your wonderful review and for being a loyal customer of M'Lady Nissan! We’re thrilled to hear that Eddie Colville has continued to provide you with great deals and excellent service over the years. Eddie’s dedication to his customers truly shines, and your high recommendation means the world to us. If there’s ever anything you need, don’t hesitate to reach out. We’re always here to assist! Thank you for choosing M'Lady Nissan—we deeply value your trust and support. Best regards, Kamil Zlahoda Sales Manager Jim M'Lady Nissan www.mlady.com

M'Lady Nissan responded

Dear Mimalkin, Thank you for sharing your experience at M'Lady Nissan! We’re so glad to hear that Eddie Colville and the team, including Drew Westermeyer and Sal Visconti, were terrific in helping you with the purchase of your lease. It’s always our goal to make the process smooth and enjoyable, and we’re thrilled we could assist you! If you have any further questions or need assistance, please don’t hesitate to reach out. Thank you for choosing M'Lady Nissan, and we look forward to serving you again in the future! Best regards, Kamil Zlahoda Sales Manager Jim M'Lady Nissan www.mlady.com

M'Lady Nissan responded

Dear Terricat777, Thank you so much for taking the time to share your amazing experience at M'Lady Nissan! We’re thrilled to hear that Eddie Colville made the process so easy for you and helped you drive home in your brand-new 2025 Nissan Kicks SV AWD. It’s also great to know that Tom Majka in finance was part of your positive experience. Your high recommendation means so much to us, and we’re so glad your trip to Crystal Lake was worthwhile! If you ever have any questions or need assistance, please don’t hesitate to reach out. Enjoy your fantastic new car, and thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager Jim M'Lady Nissan www.mlady.com

M'Lady Nissan responded

Dear Jelibean9187, Thank you for your incredible loyalty and for sharing your experience at M'Lady Nissan! It’s amazing to hear that you’ve been coming to us for over 10 years. We’re so glad that Eddie Colville continues to provide you with great service and makes each visit enjoyable. Your trust and kind words mean the world to us. If you ever need anything, don’t hesitate to reach out. Thank you for choosing M'Lady Nissan time and time again! Best regards, Kamil Zlahoda Sales Manager Jim M'Lady Nissan www.mlady.com

M'Lady Nissan responded

Dear Nathaniel, Thank you so much for your glowing review! We're thrilled to hear that your experience at M'Lady Nissan was the best you’ve had at a dealership. It's wonderful to know that Jose Belloso made the process comfortable and pressure-free while ensuring you were confident with both the financials and your new vehicle. Your kind words mean the world to us, and we’ll be sure to pass along your appreciation to Jose. We’re excited to welcome you back in the future—rest assured, we’ll do our best to keep Jose around! Thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager Jim M'Lady Nissan www.mlady.com

M'Lady Nissan responded

Dear Art, Thank you for sharing your experience at M'Lady Nissan! We're thrilled to hear that after 45 days of working with Eddie Colville, you were able to finalize a deal and drive off in a 2025 Nissan Altima SL AWD! Eddie's dedication to finding the right deal for you truly shines, and we're so glad his efforts left you happy and satisfied. Your high recommendation means a lot to us, and we’re grateful for your trust. If you need any further assistance or have questions about your new Altima, please don’t hesitate to reach out. Thank you for choosing M'Lady Nissan, and we look forward to serving you again in the future! Best regards, Kamil Zlahoda Sales Manager Jim M'Lady Nissan www.mlady.com

M'Lady Nissan responded

Dear Scottschirm82, Thank you for sharing your wonderful experience at M'Lady Nissan! We're thrilled to hear that Sebastian went above and beyond your expectations, ensuring you felt well taken care of and confident in your purchase. Your satisfaction is our top priority, and it’s fantastic to know that Sebastian provided such exceptional service. If you have any questions or need further assistance, please don’t hesitate to reach out. Thank you for choosing M'Lady Nissan—we look forward to serving you again in the future! Best regards, Kamil Zlahoda Sales Manager Jim M'Lady Nissan www.mlady.com