
M'Lady Nissan
Crystal Lake, IL
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Great Place To Buy A Vehicle! Good Service Department and clean waiting area. We have been very impressed with our past experiences in bringing our vehicle in for service at M'La Good Service Department and clean waiting area. We have been very impressed with our past experiences in bringing our vehicle in for service at M'Lady that when the time came to purchase a vehicle, there was no doubt where to go. We started with Eddie, who was very knowledgeable and clearly explained all of our purchase options. We were then taken and introduced to Sal, who is the Service Manager. He made sure our vehicle was in their "system". Scott, in Customer Service explained the Payment Partner Program and finally Abe, the Finance Manager, tied everything together with the vehicle purchase while we discussed interesting stories about historical events. Everyone was very professional and contributed to a relaxed environment in which to purchase a vehicle. More
Excellent car buying experience My wife and I want to express our gratitude for our sales experience at M’Lady. Alex went above and beyond to get Us the right car after my wife My wife and I want to express our gratitude for our sales experience at M’Lady. Alex went above and beyond to get Us the right car after my wife had totaled her 2017 Sentra . We don’t have the best credit, no money down, but Alex helped us along with your team to get us into a Rogue sport without pressure, and very accommodating. I have dealt with other Nissan Dealerships and have never had this kind of smooth experience. I want you to know that because of the people at your dealership including Alex, Brandon in service, and Randy in finance, you have our continued business and service for our Nissans. I hope that you can give Alex much appreciation for going above and beyond to help us out in a rough time. More
Great experience! Jay Alvarez is your go to salesman. He is very knowledgeable and super friendly and courteous. He spent extra time to ensure we had all the informatio Jay Alvarez is your go to salesman. He is very knowledgeable and super friendly and courteous. He spent extra time to ensure we had all the information necessary. He then thoroughly reviewed and assisted us with all the setup options on our car upon delivery. Abe in Finance somehow makes finance fun! Just a great overall experience! More
Simply the best!! I can't even begin to describe how amazing my experience was at M'Lady Nissan. This is my 5th leased Nissan and my 3rd vehicle from M'Lady. I worked w I can't even begin to describe how amazing my experience was at M'Lady Nissan. This is my 5th leased Nissan and my 3rd vehicle from M'Lady. I worked with Brett, Tom, and Pete. All three were amazing! I came in knowing what I wanted and I was not willing to settle. I am a young women who came in alone, but they treated me with respect and did not try to upsell me. Pete and Tom spent 5 hours showing me 7+ Rogues. At first, we weren't able to find the exact Rogue I wanted for the price I wanted. I decided to leave. Tom and Pete agreed to follow up with me. I left around 12:30pm and around 8:15pm Tom called me. He had worked all day to find the Rogue I wanted for the price I wanted. He had it brought in from another dealer. We agreed to a price and set up from me to come in the next morning to finalize the purchase. Pete even came in early to make sure I was taken care of. He wasn't supposed to start until 1pm, but came in at 9am to help me since Tom had the day off. I left in my dream car and couldn't be happier. Everything was positive about my experience, except my interaction with Brandon in service. Pete had pulled around my old car and my new car into the service drive so I could move things from the old car to the new car. Brandon came out while I was waiting for Pete to pull around the cars and nastily asked what I was doing there, I explained I just purchased a new vehicle and I was waiting for it to be pulled around. Once both cars were pulled around, I started moving things over. It took all of 5 minutes, but Brandon was not having it because the two cars were taking up too much of the service drive for his liking. He yelled at Pete to move the cars in case a customer came in. Guess what, I am a customer who just purchased a brand new car. His attitude left a lot to be desired, but it was only a small portion of the otherwise amazing experience I had. I would not and will not hesitate to recommend M'Lady. More
The Best Dealership I've Ever Been To!!! I cannot possibly say enough about how wonderful they made my car buying experience! The sales man, Sam was so knowledgeable and courteous that it rea I cannot possibly say enough about how wonderful they made my car buying experience! The sales man, Sam was so knowledgeable and courteous that it really blew me away. I went in there with the intention of returning my leased vehicle and getting something a little bit better and he took the time to listen to what I wanted and what I didn't want before guiding me to a couple of options. No pressure on me either!!!! He never tried to "up sell" me on anything I wouldn't want. Fantastic staff and great quality vehicles!!! I would recommend them to anyone at all!!! More
Easy process! Had a very good experience with Eddie Colville, was nervous getting a new car to build my credit again but process was great. Spent several months tal Had a very good experience with Eddie Colville, was nervous getting a new car to build my credit again but process was great. Spent several months talking to Eddie and he was honest made sure the best deal was there for me or he would not do it. Most sales people are pushy but found Eddie to be the man of his word and really was a great process. Also do the finance paper work was quick and no selling me the kitchen sink with stuff don't need to raise payments. I would recommend and looking forward in 18 months trading in the car to lease for lower payments. Appreciate the good customer service guys! Robert Fishman More
Good People I visited 3 Nissan dealerships before ending up at M'Lady. Two dealerships were annoying and one was openly dishonest. The folks at M'Lady were stra I visited 3 Nissan dealerships before ending up at M'Lady. Two dealerships were annoying and one was openly dishonest. The folks at M'Lady were straight forward and enjoyable to work with. If you go, ask for Sam. More
New NV 3500 Great experience in purchasing a new NV 3500 passenger van. Not a common vehicle - it's considered commercial - but they found what I was looking for Great experience in purchasing a new NV 3500 passenger van. Not a common vehicle - it's considered commercial - but they found what I was looking for! More
Got a new Rouge! The sales staff was very friendly, They brought the car inside so we didn't have to look at it out in the dark and cold. Of course they tried to get u The sales staff was very friendly, They brought the car inside so we didn't have to look at it out in the dark and cold. Of course they tried to get us to buy extras but, did not push once we declined. They opened the door going in, offered us water, pop or coffee. Even when we retuned later and the salesman was busy, someone stepped up and didn't keep us waiting. The next day Megan called and asked if we were treated well and how was our experience there. More
It was very good. Everyone very helpful. M'Lady is not new to me. I have gotten 3 cars now from them and God willing I'll get more from them. I have tried other places and they do not compare M'Lady is not new to me. I have gotten 3 cars now from them and God willing I'll get more from them. I have tried other places and they do not compare to them.Every person in there is so nice and respectful. I had wanted an SUV and had my eye on the Rogue for a long time. I thought I'd never be able to have one. I went to M"Lady for an oil change on the Altima we had leased from them. We then went to the front and looked at all the new cars. Where did we end up? Right by the Nissan Rogue. Everyone asked if they could help as they always do. We said no just looking. My sister and I knew we could not afford it. We stopped in by Rand Del Rosario to say hello. He had helped with our first car.There is where we met Eddie Colville. He was very nice, sociable and friendly. He treated us with respect. He didn't discriminate because of our age. He said he could help us. Eddie Coville makes you feel at ease was very easy to talk to. My sister is the brave one and she told him to show us what he could do. Eddi worked hard with MIR Ali and came up with an offer that made our heads spin. We could not refuse. We got our SUV Rogue. Ir was right in our budget. I was so thankful that he was there. I met quite a few great people that day. Another was Scot Ryan. He helped us to decide on what was the best protection plan for us. He explained everything. He also treated us with respect. I drive 120 miles round trip to this dealership and would never go to another. I have been there 3 times and all three times was a good experience More