M'Lady Nissan

Great Dealership@ I bought my first car at M'Lady in 2004. I had such a good experience then that, when I decided to buy another new car, my husband and I went back in I bought my first car at M'Lady in 2004. I had such a good experience then that, when I decided to buy another new car, my husband and I went back in 2016. A year later, when we decided he needed a new car, we were back! When the 2018 Rogue was released, I needed to have it, so we just bought a new one yesterday! The front office staff is very friendly and helpful, and the service department has always been excellent. As long as Nissan keeps making great cars, we will be loyal M'Lady customers! More

Very satisfied customer We recently purchased our 5th car/SUV from M’Lady Nissan. Sam, our sales agent, went out of his way to meet all our needs, wants and considerations. We recently purchased our 5th car/SUV from M’Lady Nissan. Sam, our sales agent, went out of his way to meet all our needs, wants and considerations. And he was well versed on all aspects of the SUV we purchased. The entire team (sales, finance and service) has emailed us during the weeks that followed our purchase to make sure everything is running as expected and to call if we have any questions. With 5 purchased vehicles, we have also used M’Lady for past service and have had no issues with any of those service/maintenance visits. More

Amazing Absolutely wonderful! Very helpful and friendly, but not pushy! Can not say enough how great they are! This was my second purchase from them and I kno Absolutely wonderful! Very helpful and friendly, but not pushy! Can not say enough how great they are! This was my second purchase from them and I know I will be a lifetime customer More

Wonderful Car buying has always been a huge fear of mine. Being a single woman I always brought my son to help me make a decision and negotiate with the salesm Car buying has always been a huge fear of mine. Being a single woman I always brought my son to help me make a decision and negotiate with the salesman. I received a phone call from Eddie Colville telling me my lease would be up in a couple months and I should come in and talk about an early return and getting a new lease. My appointment was the next day so I didn't have time to get anyone to come with me. I bravely walked in and was met at the door by Eddie. He was very easy to talk to and took great care of me. I got a beautiful Nissan Rogue. I was in and out in a couple hours, This was my second lease from M'Lady Nissan in Crystal Lake and I hope to see Eddie again in 3 years. Wonderful experience!! More

BEST SERVICE EVER! **LONG SURVEY** So we'll start from the beginning of my 2018 Nissan Rogue Sport! It all started when I take my 2013 Nissan Rogue to the dealership a **LONG SURVEY** So we'll start from the beginning of my 2018 Nissan Rogue Sport! It all started when I take my 2013 Nissan Rogue to the dealership and I've been working with Brandon and Peter through my issue with the 2013 and I get in my car and notice a flyer about trading in my 2013 for a 2018 and I called and had the pleasure to talk to Alex Plautz on my way home the day before. We scheduled to meet up the following day since I had to drop my car off in service to get warranty repairs done, While the car was getting worked on Alex talked to me about different options and pricing and I was stuck between the 2018 Nissan Rogue which in my opinon it was WAY too big for me, and at this point I was stumped and then Alex was like we have one more for you to look at and he pulls out this BEAUIFUL Black Rogue Sport. We took it for a test drive and it was love at first drive! And normally with salesmen when they're in the car they just talk about all the features in the car but nope not Alex! He wanted to talk about you as a person and not as a future sale. He made you feel welcomed and was extremely helpful through this whole process. He didn't make anything awkward or weird he was laid back and very chill for a salesman! And another good trait about him is when they're running numbers and paperwork he will sit there with you and socialize, What a chatty Kathy! But if any of you go to M'Lady I would HIGHLY RECCOMMEND!!!! So the next person that I had the pleasure of working with was Scott Ryan. He talked about all the different options I can add to my car if I wanted to. He wasn't pushy like other people that would push all those add ons to the car. He was again very helpful and super friendly as well. He offered many different options of the car that I didn't even know existed. And the last person that was helping me through my whole process was the FANTASTIC finance gentleman named Abe Alyassir. Let me me tell you about this guy I've brought a car through a dealership before and the last guy that I dealt with when I purchused my 2013 Rogue( at a different dealership) was strictly business, but Abe what a freaking hoot! The process of signing went smooth and simple! He was also super awesome to make me stay with my loan provider instead of switching loans! And let me tell you that man can make you laugh over anything! But in the long run everyone at M'Lady was fantastic! Easy going funny and they treated you like an actual person instead of dollar signs in your eyes like you would see at any other dealership! I would recommend this dealership to anyone in the McHenry County Area or heck in the Midwest! THANK YOU M'LADY for all your work! More

Unethical A few weeks ago, I submitted a credit application. After surprisingly being contacted because I do have 2 open car loans, I went to the dealership aft A few weeks ago, I submitted a credit application. After surprisingly being contacted because I do have 2 open car loans, I went to the dealership after giving full disclosure of my concerns regarding my required trade in vehicle. Beforehand, I spoke to the General Manager, who said my situation "would be no problem." The salesman tried to convince me that I could surrender my vehicle and the finance company could not do anything to me because "he has had several cars on the lot" left by customers of the same finance company. After expressing obvious concerns about a deficiency balance, he reiterated the same statement and said that the payment that I wanted was unrealistic be guaranteed that they could sell me a car and offset anything negative on my credit report with new fresh payments. When I expressed concern again, he got up and walked away. The next day, I spoke to a relationship manager named Vanessa looking for feedback. After explaining my disgust, she empathized and apologized repeatedly and offered to "to talk to the finance manager" and "get me working with someone else." I told her they would need to take my trade in first and foremost. That was over a week ago. THIS PLACE IS A JOKE! More

Great dealer Just leased our third car from M’Lady and there’s no reason not to keep coming back. The team is courteous, up front and easy to deal with. The dealer Just leased our third car from M’Lady and there’s no reason not to keep coming back. The team is courteous, up front and easy to deal with. The dealership is clean and always has an incredible selection of inventory. The service department always runs on time and gets you your car when promised. Thanks M’Lady! More

awesome Its been over 8 years since that last time we purchased a vehicle and this was one of the best experiences buying a car. from the start Sam Obenchai Its been over 8 years since that last time we purchased a vehicle and this was one of the best experiences buying a car. from the start Sam Obenchain was very helpful and knowledgeable about the vehicle we were purchasing, helpful with the test drive and even showing us all the bells and whistles during the delivery of the vehicle. will definitely tell our friends about Sam and all the helpful people at M,Lady Nissan ~~~Luke Dowd More

Great Place To Buy A Vehicle! Good Service Department and clean waiting area. We have been very impressed with our past experiences in bringing our vehicle in for service at M'La Good Service Department and clean waiting area. We have been very impressed with our past experiences in bringing our vehicle in for service at M'Lady that when the time came to purchase a vehicle, there was no doubt where to go. We started with Eddie, who was very knowledgeable and clearly explained all of our purchase options. We were then taken and introduced to Sal, who is the Service Manager. He made sure our vehicle was in their "system". Scott, in Customer Service explained the Payment Partner Program and finally Abe, the Finance Manager, tied everything together with the vehicle purchase while we discussed interesting stories about historical events. Everyone was very professional and contributed to a relaxed environment in which to purchase a vehicle. More

Most relaxing no pressure car buying experience ever! Hubby and I have been researching new cars for a few days and we have spoken with many salesmen at different dealers that seemed less than thrilled to Hubby and I have been researching new cars for a few days and we have spoken with many salesmen at different dealers that seemed less than thrilled to do their jobs. I called MLady to ask a few questions and was treated so respectfully on the phone. Brett Strohmaier called back when he said he would. He directed us to Jay Alvarez to help us narrow down our search. We met with him and he blew us away! He is so patient with my many many questions. He is a very knowledgeable sales person. And absolutely no pressure! Ryan in finance beat my expectations with the deal he gave us. No haggle ,no fuss, no games! We will be return customers as well as I plan on telling anyone that listens to come here. Great prices, no pressure and patient! Shelly More