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M'Lady Nissan

Crystal Lake, IL

4.9
1,321 Reviews

5656 Northwest Highway

Crystal Lake, IL

60014

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Showing 1,321 reviews

August 16, 2023

Put car aside for us until we could come in to test drive it. Accepted internet price which was thousands under sticker. All went smoothly though we went late into the evening. More

by m.slovacek
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Colville
Aug 17, 2023 -

M'Lady Nissan responded

Thank you for sharing your experience with us! We're pleased to hear that we were able to reserve the car for you so you could come in for a test drive. Despite your visit extending into the late evening, we're glad that everything proceeded smoothly. Should you have more to discuss or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to continue providing you with excellent service. Best regards, Mir Ali Dealer Principal at M'Lady Nissan

August 16, 2023

By far the best dealership I’ve ever purchased cars from. M’Lady Nissan has always treated us like family. Whether it’s the sales, finance or service departments, You won’t be disappointed. A shout out to More

by RKT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal Visconti, Eddie Colville, Mir Ali, Bryan Murphy, Peter Halabrin
Aug 17, 2023 -

M'Lady Nissan responded

Thank you for your wonderful feedback! We're thrilled to hear that M'Lady Nissan has been the best dealership you've purchased cars from and that you've consistently been treated like family. It's fantastic to know that our sales, finance, and service departments have all contributed to your positive experience. We appreciate your recognition of Eddie C and Brian M. Your loyalty for about 20 years and your recommendations to family and friends mean a lot to us. If you ever have more to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you and your loved ones with exceptional service. Best regards, Mir Ali Dealer Principal at M'Lady Nissan

August 15, 2023

Brandon Mason is always very helpful and pleasant to see! I would recommend him to everyone! More

by annieprybil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Aug 15, 2023 -

M'Lady Nissan responded

Thank you for your feedback! We're glad to hear that Brandon Mason has consistently been helpful and pleasant during your visits. Your recommendation means a lot to us, and we're here to continue providing you and others with exceptional service. If you ever have more feedback to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with top-notch assistance.

August 15, 2023

Brandon is always very caring and looking out for me with the repairs . Gives me a report of what to do next More

by juliekielbasa52@gmail.com
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Aug 15, 2023 -

M'Lady Nissan responded

Thanks for sharing your positive experience with Brandon! We're glad to hear that he's always looking out for you and providing caring service when it comes to repairs. It's great to know that he also gives you a clear report for what needs to be done next. If you have more to share or if there's anything else we can assist you with, feel free to reach out. We're here to provide you with excellent care and service.

August 15, 2023

Bought my 2015 Murano here and haven’t had it serviced anywhere else thanks to the professional and knowledgeable Brandon. I travel 50 minutes because I know he will get the job done without any unnecess More

by KWhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Aug 15, 2023 -

M'Lady Nissan responded

Thank you for sharing your positive experience with us! We're delighted to hear that Brandon's professionalism and knowledge have made your car ownership stress-free. We're honored that you've chosen to service your 2015 Murano with us exclusively. Your trust and loyalty mean a lot to us. If you ever need anything else or have further feedback, don't hesitate to get in touch. We're here to provide you with excellent service every step of the way.

August 15, 2023

Brandon knows me by my first name when i walk in or on the phone. Great follow up with service. More

by mpc.cummings
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Aug 15, 2023 -

M'Lady Nissan responded

Thank you so much for taking the time to share your feedback about your experience with us. We greatly appreciate your kind words and your continued loyalty. It's wonderful to hear that Brandon has made a positive impression on you with his personalized service and excellent follow-up. We take pride in knowing our customers by their first names and providing top-notch assistance both in-person and over the phone. Your satisfaction is our priority, and we're delighted to have the opportunity to serve you. If you ever have any questions or need further assistance, please don't hesitate to reach out. We look forward to continuing to provide you with exceptional service in the future. Thank you again for choosing us and for being a valued part of our automotive family.

August 15, 2023

Thank You Brandon Mason for always being friendly and knowledgeable ! When I visit the Service Department for my oil changes Brandon has always helped me out! More

by brooks1011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Aug 15, 2023 -

M'Lady Nissan responded

Thank you for your feedback! We're glad to hear that Brandon Mason has consistently provided friendly and knowledgeable service during your visits. It's wonderful that he's been helpful to you, especially during your oil changes in the Service Department. If you have more to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with excellent service.

August 15, 2023

Great customer service. Always ask for Brandon. Very helpful and knowledgeable. Been going for years. More

by JMCGINNIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Aug 15, 2023 -

M'Lady Nissan responded

We appreciate your feedback! It's fantastic to hear that you've consistently received great customer service from us. We're glad to know that Brandon has been helpful and knowledgeable, making your experiences with us positive over the years. If there's anything else we can assist you with or if you have more to share, don't hesitate to get in touch. We're here to continue providing you with excellent service.

August 15, 2023

Brandon is the best! He keeps me advised of what my murano needs. I appreciate him and joe my mechanic More

by Cherubs7@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Aug 15, 2023 -

M'Lady Nissan responded

Thank you for sharing your positive experience with us! We're delighted to hear that Brandon has been providing you with excellent service and keeping you informed about your Murano's needs. It's great to know that you also appreciate Joe, your mechanic. If you have any more feedback to share or if there's anything else we can assist you with, feel free to reach out. We're here to ensure your experience remains top-notch.

August 15, 2023

I love M'Lady Nissan in Crystal Lake. I am incredibly impressed with Brandon Mason, who works in service. He always patiently answer's all of my questions and concerns. Brandon is always More

by Andersonolivia276
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Aug 17, 2023 -

M'Lady Nissan responded

Thank you for your wonderful feedback! We're thrilled to hear that you love M'Lady Nissan in Crystal Lake and that Brandon Mason's service has left a positive impression. It's great to know that he's patient, knowledgeable, and always willing to assist you and your family with your car needs. Your kind words about Brandon's exceptional service and knowledge are truly appreciated. If you ever have more to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with the best customer service possible. Best regards, Mir Ali Dealer Principal at M'Lady Nissan

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