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M'Lady Nissan

Crystal Lake, IL

Overview
Reviews
Vehicles
4.9
1,321 Reviews
Call Dealership (815) 683-3078
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5656 Northwest Highway

Crystal Lake, IL

60014

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Showing 1,321 reviews

August 17, 2023

Came in looking for a car with my wife and Sebastian listened to our asks and price point providing us with a handful of cars to look at and test drive. Found a nice Nissan Altima which we ultimately pu More

by scdupree
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Ryan, SEBASTIAN SPROCH
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Aug 18, 2023 -

M'Lady Nissan responded

Thank you for sharing your positive experience, scdupree! We're thrilled that Sebastian was able to provide you with excellent service and help you find the perfect Nissan Altima. We appreciate your recommendation and look forward to assisting you again at M'Lady Nissan. Happy driving! 🚗🌟

August 16, 2023

Brandon Mason in the service department is a great employee and person. He is very helpful and always lets me know if there are any issues. He always kind and courteous. More

by Good
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Report | Print
Aug 17, 2023 -

M'Lady Nissan responded

Hello, Thank you for your positive feedback! We're glad to hear that Brandon Mason in the service department has left a positive impression on you. It's wonderful to know that he's a great employee and person, always helpful, informative about any issues, and consistently kind and courteous. If you have more feedback to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with excellent service. Best regards, Mir Ali Dealer Principal at M'Lady Nissan

August 16, 2023

I would recommend M'lady Nissan to anyone who is looking for a new car. Never a bad experience, everyone is great! Brandon Mason is my go to guy!! More

by Lee.Scherer55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Report | Print
Aug 17, 2023 -

M'Lady Nissan responded

Thank you for your feedback! We're thrilled to hear that you'd recommend M'lady Nissan to others and that you've had consistently positive experiences with us. It's wonderful that everyone has been great during your visits. We appreciate your recognition of Brandon Mason as your go-to person. If you have more to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with top-notch service. Best regards, Mir Ali Dealer Principal at M'Lady Nissan

August 16, 2023

Been taking our cars here for years. Brandon Mason is honest with what needs immediate attention or can wait. He always is friendly and looking for any discounts, etc. great customer More

by Rapaduski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Report | Print
Aug 17, 2023 -

M'Lady Nissan responded

Hello Rapaduski, Thank you for your loyalty and feedback! We're glad to hear that you've been bringing your cars here for years. It's wonderful that Brandon Mason has consistently provided you with honest advice, friendly service, and a keen eye for discounts. We appreciate your recognition of his efforts and our commitment to great customer service. If you have more to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with excellent service. Best regards, Mir Ali Dealer Principal at M'Lady Nissan

August 16, 2023

I have never had a problem scheduling my service since my vehicle purchase back in 2016. The service I receive is very on point. In two occasions I had to leave my truck for service over night and the car More

by nereidabriceno09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Report | Print
Aug 17, 2023 -

M'Lady Nissan responded

Thank you for your feedback! We're pleased to hear that scheduling your service has always been hassle-free since your vehicle purchase in 2016. It's great that the service you receive is on point and that arranging a car rental during overnight service has never been an issue. If you have more to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with excellent service. Best regards, Mir Ali Dealer Principal at M'Lady Nissan

August 16, 2023

Great customer service especially with Brandon Mason. He always takes care of all of your needs. Very professional and super nice. More

by sgroveau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Report | Print
Aug 17, 2023 -

M'Lady Nissan responded

Thank you for your feedback! We're thrilled to hear that you've experienced great customer service, especially with Brandon Mason. It's wonderful that he consistently takes care of all your needs, is professional, and super nice. If you have more feedback to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with exceptional service. Best regards, Mir Ali Dealer Principal at M'Lady Nissan

August 16, 2023

We love the service department and finance department at this dealership! Brandon Mason is very knowledgeable and efficient. More

by JBM821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mir Ali, Bryan Murphy, Brandon Mason
Report | Print
Aug 17, 2023 -

M'Lady Nissan responded

Thank you for your feedback! We're delighted to hear that you love both the service department and finance department at our dealership. It's great to know that Brandon Mason's knowledge and efficiency have contributed to your positive experience. If you have more feedback to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with excellent service. Best regards, Mir Ali Dealer Principal at M'Lady Nissan

August 16, 2023

Thank you to M'Lady Nissan for another excellent job caring for my 2015 Murano. Since the purchase, my car's maintenance has been exclusively been performed by M'Lady. Brandon Mason is a key reason for More

by Michael
Recommend Dealer
Yes
Employees Worked With
Sal Visconti, Brandon Mason
Report | Print
Aug 17, 2023 -

M'Lady Nissan responded

Hello Michael, Thank you for sharing your feedback! We're delighted to hear that M'Lady Nissan has consistently provided you with excellent care for your 2015 Murano. It's wonderful that you've exclusively chosen us for your car's maintenance needs. Brandon Mason's professionalism, knowledge, and courtesy are truly appreciated, and we're glad he's been a key reason for your return visits. It's great to know that he keeps you informed about service progress and offers proactive considerations. We also appreciate your recognition of our mechanics' excellent work. If you have more to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with top-notch service. Best regards, Mir Ali Dealer Principal at M'Lady Nissan

August 16, 2023

Just purchase my third Titan from here. Drove all the way out there from Chicago, Eddie Coville is a great salesman. I got a GREAT price, and very friendly staff. More

by bearhunter13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Colville
Report | Print
Aug 17, 2023 -

M'Lady Nissan responded

Hello, Thank you for your feedback! We're thrilled to hear that you've purchased your third Titan from us and that Eddie Coville provided you with great service. It's wonderful that you got a fantastic price and experienced the friendliness of our staff. If you have more feedback to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with excellent service. Best regards, Mir Ali Dealer Principal at M'Lady Nissan

August 16, 2023

M’Lady is fantastic and Eddie Colville has been our go to guy to help with leasing and purchasing. More

by pickle1951
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Colville, Bryan Murphy, Brandon Mason
Report | Print
Aug 17, 2023 -

M'Lady Nissan responded

Thank you for your feedback! We're thrilled to hear that you find M’Lady fantastic and that Eddie Colville has been your go-to person for leasing and purchasing assistance. If you have more feedback to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with top-notch service. Best regards, Mir Ali Dealer Principal at M'Lady Nissan

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