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M'Lady Nissan

Crystal Lake, IL

Overview
Reviews
Vehicles
4.9
1,243 Reviews
Call Dealership (815) 683-3078
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5656 Northwest Highway

Crystal Lake, IL

60014

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Showing 1,243 reviews

March 31, 2024

Third car purchased at location. Always provided great customer service on purchase s, repairs, and follow ups. More

by jimkola6504
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Feld, Sal Visconti, Scott Ryan, Brandon Mason, Peter Halabrin, Brett Strohmaier, Drew Westermeyer, Ryan Marciciak, Scott Hoak, ANTHONY BARBARO
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Apr 01, 2024 -

M'Lady Nissan responded

Dear Jim, Thank you for your continued loyalty to M’Lady Nissan and for sharing your experience with us. We're delighted to have had the opportunity to assist you with the purchase of your third car from our dealership. Providing great customer service, whether it's during purchases, repairs, or follow-ups, is our commitment to every customer. We truly appreciate your ongoing trust in us. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We value your business and look forward to serving you again in the future. Best regards, Kamil Zlahoda Sales Manager M’Lady Nissan

March 31, 2024

Hugo and Ryan were great! They listened to My budget and were understanding the whole step of the way. Hugo was a referral from my daughter who bought a car at M’Lady. this More

by Denise
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hugo Duran, Bryan Murphy, Ryan Hummel
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Apr 01, 2024 -

M'Lady Nissan responded

Dear Denise, Thank you for taking the time to share your positive experience with us. We're delighted to hear that Hugo and Ryan provided you with excellent service and listened to your budgetary needs every step of the way. It's fantastic to know that Hugo came highly recommended by your daughter, and we're thrilled to have exceeded your expectations. At M’Lady Nissan, providing exceptional customer service is our top priority, and we're grateful for your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again. Best regards, Kamil Zlahoda Sales Manager M’Lady Nissan

March 30, 2024

Best serve with Eddie Colville! He gets us in and out and works well with our needs. We have purchased all of our family cars from him in Crystal Lake! More

by Cathleencarlson72catcar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Colville
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Apr 01, 2024 -

M'Lady Nissan responded

Dear Kathleen, Thank you for taking the time to share your experience with us. We're thrilled to hear that Eddie Colville has consistently provided you with excellent service and has become your trusted go-to person for all your car-buying needs at M’Lady Nissan in Crystal Lake. It's fantastic to know that Eddie has worked effectively to accommodate your needs and has made the purchasing process smooth and efficient for you. We truly appreciate your loyalty and trust in us, and we're grateful to have had the opportunity to serve you and your family. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We value your continued business and look forward to serving you and your family again in the future. Best regards, Kamil Zlahoda Sales Manager M’Lady Nissan

March 30, 2024

Eddie Colville sold me my tenth car! !. I won’t go to anyone else although everyone at this location is wonderful! He is just who I always go to! He keeps me smiling and makes the proces More

by Cathleencarlson72catcar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Colville
Report | Print
Apr 01, 2024 -

M'Lady Nissan responded

Dear Kathleen, Thank you for sharing your incredible experience with us. We're honored to have had the opportunity to assist you with the purchase of your tenth car at M’Lady Nissan! It's fantastic to hear that Eddie Colville has consistently provided you with exceptional service and has become your go-to person for all your car-buying needs. We're thrilled that Eddie has kept you smiling and made the process of buying a car quick and simple for you. Customer satisfaction is our top priority, and we're grateful for your loyalty and trust in us. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We appreciate your continued business and look forward to serving you again in the future. Best regards, Kamil Zlahoda Sales Manager M’Lady Nissan

March 30, 2024

I am very unhappy because I told the worker i was ganna buy the car but when i came to bye it they sold it and i am very very mad do not trust them. More

by Izel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shane Mageland
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Apr 01, 2024 -

M'Lady Nissan responded

Dear Izel, We sincerely apologize for the frustration and inconvenience you experienced during your recent visit to M’Lady Nissan. It's certainly not the level of service we aim to provide to our valued customers. Your feedback is concerning, and we understand the disappointment caused by the miscommunication regarding the availability of the car you intended to purchase. Please know that this is not reflective of our standard practices, and we deeply regret any inconvenience this may have caused you. To rectify this situation, we're pleased to inform you that we have an identical new car available, the one you inquired about. Our dealer principal has ensured that this car is reserved for you, and we would like to offer it to you as a solution. We hope this resolves the issue to your satisfaction and demonstrates our commitment to providing excellent service. Your satisfaction is our priority, and we're dedicated to ensuring you have a positive experience with us. Best regards, Kamil Zlahoda Sales Manager M’Lady Nissan

March 30, 2024

Hugo was really patient with me and my husband on deciding and getting the best deal for us! I have lease many cars before and Hugo made the buying process really easy and did not rush us into making More

by Ailed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hugo Duran, Drew Westermeyer
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Mar 30, 2024 -

M'Lady Nissan responded

Thank you for sharing your experience with us. We're thrilled to hear that Hugo provided you and your husband with excellent service and guidance throughout the car buying process. At M’Lady Nissan, we believe in ensuring that our customers feel comfortable and informed every step of the way. We're delighted that Hugo's patience and dedication resulted in a smooth and stress-free experience for you. Your recommendation means a lot to us, and we'll be sure to pass along your kind words to Hugo. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to the opportunity to serve you again. Best regards, Kamil Zlahoda Sales Manager M’Lady Nissan

March 28, 2024

Got a new Rogue from M’Lady Nissan. Great service, Luis was great to work with. More

by mweaks12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Ruiz
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Mar 28, 2024 -

M'Lady Nissan responded

Thank you, mweaks12, for choosing M’Lady Nissan for your new Rogue! We're thrilled to hear that you had a great experience and that Luis provided excellent service. If you ever need anything else or have any questions, don't hesitate to reach out. Best regards, Kamil Zlahoda Sales Manager M’Lady Nissan 5656 Northwest Hwy Crystal Lake, IL 60014

March 28, 2024

Always easy to work with. Eddie Colville is the leasing manager we have worked with for years. More

by Selfnp2010
Recommend Dealer
Yes
Employees Worked With
Eddie Colville
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Mar 29, 2024 -

M'Lady Nissan responded

Thank you for your continued loyalty and for choosing to work with Eddie Colville, our leasing manager, over the years. We appreciate your trust in us and are delighted to hear that your experiences have been positive. If there's anything else we can assist you with, please don't hesitate to reach out. Best regards, Kamil Zlahoda Sales Manager M’Lady Nissan 5656 Northwest Hwy Crystal Lake, IL 60014

March 27, 2024

They always take of us here. Many thanks to Eddie and Kamil at Mlady Nisssan! More

by Saaro9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Colville, Kamil Zlahoda, Drew Westermeyer
Report | Print
Mar 28, 2024 -

M'Lady Nissan responded

Thank you, Mr. Saro, for your continued trust in us at M’Lady Nissan! We're delighted to hear that Eddie and I provided you with excellent service. We appreciate your loyalty, and if you ever need anything else, please don't hesitate to reach out. Best regards, Kamil Zlahoda Sales Manager M’Lady Nissan 5656 Northwest Hwy Crystal Lake, IL 60014

March 26, 2024

Shane was friendly and helpful. He made the car buying process easy, fun and quick. More

by allengrubbs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Ryan, Bryan Murphy, Shane Mageland
Report | Print
Mar 28, 2024 -

M'Lady Nissan responded

Thank you for sharing your positive experience, allengrubbs! We're delighted to hear that Shane made your car buying process easy, fun, and quick. We appreciate your kind words and recommendation. If you have any further questions or need assistance in the future, feel free to reach out to us. Best regards, Kamil Zlahoda Sales Manager M’Lady Nissan 5656 Northwest Hwy Crystal Lake, IL 60014

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