M'Lady Nissan

We always regretted buying a car from any dealerships. Always had a bad experience. I have to commend this dealership and the staff. What a wonderful experience from start to finish. Seems like something Always had a bad experience. I have to commend this dealership and the staff. What a wonderful experience from start to finish. Seems like something always goes wrong whether, it's the salesman, warranty or financing. I have to say they all made me feel in control and not taken to the dry cleaners. I will definitely refer my family & friends. Thank you for a truly nice day. More

We were hunting for a new Nissan Maxima, and we shopped 8 different dealers in the area. Every dealer we visited used bait and switch tactics by advertising low prices in the paper and on the web, and then different dealers in the area. Every dealer we visited used bait and switch tactics by advertising low prices in the paper and on the web, and then failed to honor them. M'Lady was the only one to step up and make a firm commitment to a great price. Mark Kropp was my salesman, and he did a superb job assuring me that the "out the door" price he gave me verbally would be final price when I showed up. The price was also the best one I received from the 8 different dealers I checked. Sure enough, when I arrived, Mark had everything set....just as he said. The GM, Abe Mustafa, stayed late on the night we bought the car because he knew I was concerned about them pulling a bait and switch too. As soon as I walked in the door, Abe met me, assured me that he personally approved the pricing and that Mark had everything set. Mark knew that we preferred gray over the color they had in stock. While we were enroute to purchase the Maxima, Mark called me to tell me that they just received a gray one. If I wanted that one, he would have it unloaded and ready when we arrived. It was just unbelievable relative to my other experiences. Bryan Murphy, the finance manager, helped insure that we had a speedy and accurate purchase experience. He did much of the paperwork without me present so all we had to do was go through it, verify everything, and sign off. Totally smooth! Finally, Mark did a thorough check out where he walked us through all of the advanced features of the vehicle. He even called a couple days later to see if any questions had come up. Now that's customer service! The bottom line is that M'Lady Nissan, Mark, Abe, and Bryan operate with true integrity. They sold the car for the VERY LOW price that was advertised, and the customer service was outstanding. If you're looking for an HONEST dealer, call Mark and buy your car from M'Lady! Ed S. More

The manager needs to find some other profession. I went there twice seeking to trade in our 2007 Odyssey and buy a Armada platinum both times the salesmen were pretty nice but the manager did not seem to w there twice seeking to trade in our 2007 Odyssey and buy a Armada platinum both times the salesmen were pretty nice but the manager did not seem to want to sell the car to me because both times after the salesmen conferred with him they came back with a very negative approach as the saying goes their loss is somebodys gain. I drove 40 miles to gurnee Rossen Nissan and bought 2010 Nissan Armada Platinum at a very resonable price 2 days later. More

Brought in for a tailgate handle/lock repalacement.Knew what was wrong-but they charged me 60.00 to look at it anyway along with the total report on the truck that I purchaced from them less than 6 months what was wrong-but they charged me 60.00 to look at it anyway along with the total report on the truck that I purchaced from them less than 6 months ago. The report listed over 2600.00 in service. When I bought the frontier they said that if anything in 75% good they leave it alone. Did not get anything done then. When the gate was done they wanted to Another way to screw anything out of IT'S sale coming back for service. Stay away after the sale! More

Our visit was most pleasant - and that is an amazing statement considering that most previous visits to different car dealerships in the past many years have been less than mediocre! We were met by Mar statement considering that most previous visits to different car dealerships in the past many years have been less than mediocre! We were met by Mark Kropp who had cars ready for us to view (had called previously) and with absolutely no annoying pressure gave a thorough overview of the cars involved. He was also able to answer questions; displayed integrity; worked with expediency; gave his full attention. After purchase, he continued to go over details of the car's features. It was truly the most enjoyable car purchase experience had in many years. More

Bought a 09 versa ayear and ahalf ago and decided to Bought a 09 versa ayear and ahalf ago and decided to trade in our van with over 100000 miles on it. Had an easy time with the versa so this time ar Bought a 09 versa ayear and ahalf ago and decided to trade in our van with over 100000 miles on it. Had an easy time with the versa so this time around went with a Rogue. All the employees i dealt with were very easy going the olny problem i had was parting with the money to buy a new vehicle. All in all it was a pleasant experience. Mike Holt More

I took my car in for service and tried to use a coupon that M'Lady Nissan sent me. The amount of the coupon was deceptive. When I told Jim M'Lady that the coupon they sent did not represent his company that M'Lady Nissan sent me. The amount of the coupon was deceptive. When I told Jim M'Lady that the coupon they sent did not represent his company in the best light JIM M'LADY (THE OWNER OF M'LADY NISSAN) became EXTREMELY UNPROFESSIONAL. He said, "A jillion (by the way not a real number Jim) people have used this coupon and if just one person complains who cares." Then he proceeded to tell me, "We do not need your business so don't come back." Not to worry unprofessional Jim I will NEVER GO TO M'LADY NISSAN. Next time I will do my research and find a reputable car dealership. Shame on you! More

We bought Nissan Versa 2010 today and our salesperson who sold car for us BOB K HE willy work hard ,meet all our needs ,treat us with a high quality of respect and completed all paper work in a who sold car for us BOB K HE willy work hard ,meet all our needs ,treat us with a high quality of respect and completed all paper work in a timely manner. We already bought few cars in our family and he is best salesperson we ever had. John S from Algonquin More

I just bought my Altima from them this evening. Patti sent me a email quote, answered all questions I had through email, then I walked in there tonight. I was undecided on the color I wanted, but that di sent me a email quote, answered all questions I had through email, then I walked in there tonight. I was undecided on the color I wanted, but that didnt matter. The had a sea of Altima's on their lot. Ray Slivka helped me through the going over of options and colors, letting me drive the car. I I picked the one I wanted and we went in. The internet quote I had is what I paid. I went into finance with my check from my bank. My bank had given me 5.49% financing. I met Bryan Murphy in the finance office and he was able to get me 0.9%. I will be telling everyone I know about M'Lady Nissan for months to come. More

I did go to Mlady Nissan to get a feel for the car. I live two minutes away from there. Scott let me drive the car by myself so that I would not feel uncomfortable. First plus, second plus was Abe was up live two minutes away from there. Scott let me drive the car by myself so that I would not feel uncomfortable. First plus, second plus was Abe was upfront with me about the numbers.I told him hat I could afford and he got me to the payment even though all the websites said I should not be there, they all said another $100 a month. Patti Scipione answered all of my questions through email. I could never imagine shopping anywhere else right now. Thank you More