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Lynn Layton Chevrolet

Decatur, AL

4.7
2,794 Reviews
Lynn Layton Chevrolet, your Decatur Chevrolet dealership, offers one of the largest inventories of new 2009/2010 and used Chevrolet car, Chevrolet truck, Chevrolet van and Chevrolet SUV vehicles from Huntsville to Birmingham to Memphis and on to Nashville, Tennessee. Come on in to test drive a Chevrolet Cobalt, Impala, Tahoe, TrailBlazer, Silverado or Tahoe model. Visit us on the corner of Highway 31 and Highway 67 in Decatur, where people make the difference.
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2416 Highway 31 S

Decatur, AL

35601

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Showing 2,794 reviews

August 05, 2023

Did not plan on 4 days for oil change and brake pads. No communication from Ben Thrasher. Lying to customers is not good business, this place is a circus and I have never had such a bad experience anywh More

by CTX617CK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben Armstrong
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Thrasher
Aug 07, 2023 -

Lynn Layton Chevrolet responded

It is apparent that your oil change service wasn’t carried out in a satisfactory manner. We hope to always provide a positive experience, and it appears your time spent with us does not reflect that value. Thank you for letting us know so we can make the necessary customer service adjustments. Please contact us at your earliest convenience if you’d like to discuss your experience further. We look forward to speaking with you soon. Sincerely, The Lynn Layton Chevrolet Team

August 05, 2023

Professional informative took me back into the service area to show me what they found and a plan to correct it More

by BFMORRIS53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Lynn Layton Chevrolet responded

We're grateful for your kind words! Thank you for choosing us, and we can't wait to see you again in the future. Sincerely, The Lynn Layton Chevrolet Team

August 05, 2023

I have always have excellent service at Lynn Layton. I am a loyal customer. Thank you. More

by ROSEMARYMOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
Aug 08, 2023 -

Lynn Layton Chevrolet responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Lynn Layton Chevrolet Team

August 04, 2023

Great people to deal with. They are always there helping you with the best deal possible and they make you fill like family More

by MGOODE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Lynn Layton Chevrolet responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Lynn Layton Chevrolet Team

August 04, 2023

Anytime I go they're ready to work with you I'll give you the best deal they can More

by HERBM
Recommend Dealer
Yes
Employees Worked With
Jeremy Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Lynn Layton Chevrolet responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, The Lynn Layton Chevrolet Team

August 04, 2023

We had good service all the people were friendly and the sales man stayed on top of our buy More

by barrymask2653
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Lynn Layton Chevrolet responded

Barry, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Lynn Layton Chevrolet Team

August 04, 2023

I live 1 1/2 away they always try to accommodate me when I call for a appointment More

by WANDA21250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George in service, Gary Ray
Aug 07, 2023 -

Lynn Layton Chevrolet responded

Thank you for reaching out, Wanda! Reviews like these mean the world to us here at our dealership. Take care and have a great day. Sincerely, The Lynn Layton Chevrolet Team

August 04, 2023

I have been getting my work done here for several years now and I have not been disappointed one time. Would highly recommend. More

by marketa.carr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Lynn Layton Chevrolet responded

Marketa, we cannot thank you enough for your wonderful review of Lynn Layton Chevrolet and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Lynn Layton Chevrolet Team

August 04, 2023

Parts needed to be ordered so I had to leave my car. Very convenient shuttle service that took me home. Driver was professional. I called 2 days later, twice for an update. Each time was told someone wo More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Armstrong
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Lynn Layton Chevrolet responded

Mary, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Lynn Layton Chevrolet Team

August 04, 2023

Took my vehicle in to repair or replace sunroof. Was told there was a new sunroof person to work on them. Dropped it off Aug 3 . Service dept called to tell me they decided they didn't want to work More

by yhightower04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben Armstrong
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier lady was unprofessional and un friendly
Aug 07, 2023 -

Lynn Layton Chevrolet responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, The Lynn Layton Chevrolet Team

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