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Lux Motors - Evansville

Evansville, IN

4.8
347 Reviews

3030 N Green River Rd

Evansville, IN

47715

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347 Reviews of Lux Motors - Evansville

March 07, 2023

Friendly staff and very knowledgeable, easy to work with everything was quick, easy and painless. Would definitely recommend Lux motors. More

by jb915fm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Russell, Phil Roberts, Thayer Washabaugh, Jordan Owens
Mar 16, 2023 -

Lux Motors - Evansville responded

Thank you for taking the time to share your experience with us. We all look forward to assisting you in the future.

March 07, 2023

I had a great all around experience buying car here they got me in the car I wanted it was a dream car for me got me a great payment I’m super satisfied thanks Jordan and the rest of Lux Motors this is a da More

by jbolin2023
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Russell, Phil Roberts, Thayer Washabaugh, Jordan Owens
Mar 16, 2023 -

Lux Motors - Evansville responded

This is awesome! So happy you love your car and we look forward to helping you in the future!!!

March 04, 2023

Everyone was great to deal with. Thayer, Russell, Phil, and Dave were amazing. They did a great job and I’ll definitely be a return customer More

by Ghouse88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thayer, Russell, Phil, and Dave, Ryan Russell, Phil Roberts, Thayer Washabaugh
Mar 08, 2023 -

Lux Motors - Evansville responded

Thanks again for working with us. We appreciate you!

February 28, 2023

Friendly and helpful. No pressure salesman. Experience was exceptional. Would highly recommend if you’re looking for your next vehicle. More

by dioevony
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil Roberts, Thayer Washabaugh, Jordan Owens
Mar 01, 2023 -

Lux Motors - Evansville responded

Thank you so much for the 5 stars and sharing your experience here! We look forward to serving you in the future.

February 23, 2023

Never do business with! No clue what they do Poor management skills. They also sell vehicles they should not be selling! Then they acted like they didn't know about it ! Ver More

by philipnorris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Phil Roberts, Thayer Washabaugh, Jordan Owens
Mar 08, 2023 -

Lux Motors - Evansville responded

Philip, I'm sorry you feel so negative towards us. The original vehicle you bought from us was sold "As Is" and you did a complete walk around on this vehicle, and viewed all this issues we were aware of. You were happy with the purchase and the truck that day. Two weeks later you came here with a report showing issues that you saw here, plus a new issue neither one of us were aware of. Vehicle was looked at prior to you purchasing but where the issue was located, no one could see it. For that, I apologize. Instead of keeping you in an "As is" and letting you be unhappy, we told you to come back and we would trade you out of that vehicle. To our surprise, you picked a Tesla. Your main goal was a truck with a hitch, so you can understand our surprise when you went for the Tesla. Yes, you had to resign paperwork since you were buying a different vehicle and the person who signed you up with the new paperwork is new to the finance department. Mistakes happen and it wasn't done intentional. Our finance manager contacted you to ask if you could sign a missing page and told you he would meet you anywhere you needed so it wouldn't be an inconvenience to. You told him to meet you at your job at 7:30pm. At 6 something, before 7pm, you reached out to my finance manager stating you wouldn't sign anything and used some choice words. Manager explained that you bought an "As is" vehicle the first time but we still worked with you. We are, in no way, out to harm you or hurt you with a purchase. Our goal is to make our customers happy even when they have an issue. We do our best to make things right, and trading you out was the right thing for all of us. I'm sorry for whatever the issue is now that you feel so outraged to dig your heels in and give my finance manager a hard time. I wish you the best, and again, I am sorry you are so unhappy.

Mar 08, 2023 -

Lux Motors - Evansville responded

Philip, I'm sorry you feel so negative towards us. The original vehicle you bought from us was sold "As Is" and you did a complete walk around on this vehicle, and viewed all this issues we were aware of. You were happy with the purchase and the truck that day. Two weeks later you came here with a report showing issues that you saw here, plus a new issue neither one of us were aware of. Vehicle was looked at prior to you purchasing but where the issue was located, no one could see it. For that, I apologize. Instead of keeping you in an "As is" and letting you be unhappy, we told you to come back and we would trade you out of that vehicle. To our surprise, you picked a Tesla. Your main goal was a truck with a hitch, so you can understand our surprise when you went for the Tesla. Yes, you had to resign paperwork since you were buying a different vehicle and the person who signed you up with the new paperwork is new to the finance department. Mistakes happen and it wasn't done intentional. Our finance manager contacted you to ask if you could sign a missing page and told you he would meet you anywhere you needed so it wouldn't be an inconvenience to. You told him to meet you at your job at 7:30pm. At 6 something, before 7pm, you reached out to my finance manager stating you wouldn't sign anything and used some choice words. Manager explained that you bought an "As is" vehicle the first time but we still worked with you. We are, in no way, out to harm you or hurt you with a purchase. Our goal is to make our customers happy even when they have an issue. We do our best to make things right, and trading you out was the right thing for all of us. I'm sorry for whatever the issue is now that you feel so outraged to dig your heels in and give my finance manager a hard time. I wish you the best, and again, I am sorry you are so unhappy.

February 11, 2023

Was extremely pleased with the quick response after my initial inquiry. When I arrived the service at the dealership was very prompt. I truly appreciated dealing directly with the people selling me the ve More

by rodeo173
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ryan Russell, Thayer Washabaugh
Mar 02, 2023 -

Lux Motors - Evansville responded

Thank you for sharing your experience with us! Looking forward to doing business with you in the future!

February 04, 2023

These guys are the bees knees! Laid back and direct. The process was amazingly simple. Phil was fantastic! Professional and approachable. More

by brenking8072
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ryan Russell, Phil Roberts, Thayer Washabaugh
Mar 02, 2023 -

Lux Motors - Evansville responded

Thank you for doing business with us, and we appreciate you taking the time to share your experience. We had such a great time working with you.

January 19, 2023

Awesome guys to deal with. Everyone’s always unsure when you pull onto a car lot but these guys are as down to earth as it gets. They were honest about every question I had and More

by jeff_carmichael
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil Roberts
Jan 19, 2023 -

Lux Motors - Evansville responded

Thank you so much for the awesome review! We appreciate you sharing your experience and look forward to helping you with your next vehicle purchase.

November 24, 2022

Phil was able to get me my dream spec M4 and we were about to work out a great deal. I came all the way from Houston to Evansville just for the car and I absolutely love it. Phil’s hospitality was pheno More

by Erictions
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil Roberts, Tyler Roberts, Blaine Pitcher
Jan 19, 2023 -

Lux Motors - Evansville responded

This is awesome! Thank you so much for the kind words about Phil. We look forward to assisting you in the future with your next vehicle. Enjoy!!!!

October 18, 2022

A big thank you to Ryan Russell and the staff at Lux motors. They made the buying process quick and easy and went above and beyond to answer Any questions or concerns. If your looking at buying a vehicl More

by Brendancoffey44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Russell, Phil Roberts, Tyler Roberts
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