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Luther Park Place Motor Cars

Rochester, MN

4.7
3,480 Reviews
Park Place Motor Cars is the only place in Southeastern Minnesota that offers all varieties of Audi, Volkswagen, and BMW. With a large selection of new and used vehicles for you to choose from, Park Place Motor Cars incorporates excellent customer service and affordable repair options all in one convenient location. Our experienced sales team and brand Service Advisors have years of experience and want to help you find the best value for your needs. At Park Place Motor Cars, you will get the best value and expertise available.
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2828 US-52

Rochester, MN

55901

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Showing 3,480 reviews

December 17, 2021

Very helpful and friendly people, there was just a little bit of confusion amongst employees. More

by MEGAN.ANDERSON.6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Castelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Hlavka
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharron (5 stars), Derik Skogen
December 16, 2021

Thank you for making everything about our car buying experience fantastic. I will definitely recommend you guys to my family and friends. More

by CHAD E.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy Permann
December 14, 2021

Excellent device. Sam Castelli was very helpful. Answered all questions. Timely responses. Lease person also very helpful. More

by KHOSLA.SUNDEEP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Castelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Hlavka
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2021

Lack of communication. No follow through. If any communication, it what they think you want to hear, not the truth. More

by RANDY53
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Betcher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Luther Park Place Motor Cars responded

I would need to agree with the customer of lack of follow up on our part. I feel when I was made aware of the issue of the car being held for parts from the manufacturer at port I made every a temp to follow up with the customer and manufacturer, also making sure the customer receive compensation for the delay. Some things are out of our control as a dealer when it comes to waiting of parts. Sorry for the inconvenience. Brad

Dec 10, 2021 -

RANDY53 responded

This lack of communication continues. Since I have take delivery of the car I have had two e-mails from the sales person asking about the car. The first on November 18 (three weeks ago) and one yesterday. I have replay to both with questions and have had no reply. I agree that production is not in your control - and that was not the problem.

December 02, 2021

Geoff Buchholz took wonderful care of us and James and Steve helped us with obtaining the best deal. More

by HORST
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Hlavka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Taylor, Geoff Buchholz
December 02, 2021

The best experience ever. Transition was as smooth as it can be. Service is A+ More

by Slava B
Recommend Dealer
Yes
Employees Worked With
Wendy Permann
November 26, 2021

The process of buying a car from Park Place BMW as incredible! I live on the east coast and the guys took care of everything for me from phone calls to text messages to mailing paperwork and to the f More

by RACHEL COPELAND
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keelean, Tony and Amanda
November 19, 2021

Park Place Motors made my unexpected buying situation a breeze! Aaron was super to work with - he is knowledgable; flexible and very patient! He was able to find exactly what I needed with so many "if th More

by aersdiane
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Bianchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Hlavka
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 19, 2021

I’m very happy to ask help Mr.Tonny and Brayan any time I go to the dealer. More

by KANIADE85
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brayan Zapata
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2021

Nicole did a nice job of asking questions to find out what was important to me during the car buying experience. More

by RWOMELDO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Haverly
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