Luther Park Place Motor Cars

We got right in at our scheduled time which is very much appreciated. They gave me top dollar estimate for what thc services could cost and did a thorough inspection which left them not needing to replace t appreciated. They gave me top dollar estimate for what thc services could cost and did a thorough inspection which left them not needing to replace the air filter which brought my bill down by $100. The staff was friendly and informative. My overall experience was wonderful! Thanks you Park Place! More

1) Purchased the 2005 Kia Amanti in late 2006 2) Was 1) Purchased the 2005 Kia Amanti in late 2006 2) Was sold the "Advantage" extended Warranty contract by the dealer through Protective Asset Protect 1) Purchased the 2005 Kia Amanti in late 2006 2) Was sold the "Advantage" extended Warranty contract by the dealer through Protective Asset Protection (The warranty company gets the advantage, not you) 3) Called the dealer, explained the car started blowing cold air from the driver's side, but hot air still comes out the passenger side. 4) Was told, "you have a great extended warranty" bring it in and we'll take a look. 5) They took a look ($109 of looking) told me they don't exactly know the problem, but it must be in the case with the blendor door, rod to door, etc and that is covered. If the case is cracked, then its not covered, but it would have taken an accident to break the case. Would take another 900+ dollars of labor to know for sure. 6) That sounds good, unlikely it'd be the case and probably covered, but 900+ dollars is alot to me. So I did a little research on the internet and find others with this issue, where it is a $1.78 clip which breaks that holds the rod to the blendor door, and makes the whole thing open and close. Now we don't know if its the clip, but we don't know if it isn't. So I had the dealer call back to ask what specifically in the case is "not" covered. Really wasn't getting a straight answer until I pushed for specifically "if its the clip that is broken" is it covered. Answer is NO. Clips and retainers are not covered. They are hardware, not mechanical. There you go. That's where the term advantage came from. Its not the warranty company's advantage. 7) Now you might ask why I complained about this on the dealer review. My service rep at the dealer still has the nerve to tell me have a great extended warranty contract. Well, I wonder how many parts rely on a clip or retainer in the entire car? Who knows. But this situations does. Also, I feel they were baiting me into this, with a false sense of security that since the case probably isn't broken, I'm probably OK. Probably being the key word. The service rep also can't explain why a clip that is required to make the whole mechanical blendor door open and close isn't covered. I can tell you it isn't because of the cost of the clip at 1 dollar and 78 cents. Two days later I called the warranty company myself. I was told, again, clips and retainers are note covered, and directed to page 6 of a section of the contract and told, Gee you should have read the contract. 8) Then I was called by the dealer last night at 7pm to follow up on my service appt. and to ask I was satisfied. I said No. She asked why. I simply told her I don't want to go over it again and would post it here, as the dealer also sent me an email asking for my review, and providing this link. Honestly if they cared if I wasn't happy, they could see that the morning I left with the car. Nobody cared at that time, and in fact the service rep stood in my face and challenged me on it, telling me this is only my opinion, the fact is the warranty is great. It is not. By the way, unrelated to this incident the Amanti mirrors have a mind of their own and change positions every once in a while. The dealer tried to fix this when the car was still under the KIA warranty (which by the way did cover this), but shortly thereafter, the mirrors just started doing it all over again. Both mirrors had actually been completely replaced. Well, by the time I went back in to tell them about it, next oil change or something, I was out of the KiA warranty and into this extended warranty which I had originally purchased. Sorry, this isn't covered under the extended warranty. We just live with that problem too. Every once in a while, we are spotting squirrels up in trees with our side mirrors. More

Ron Thrune was helpful and efficient. Buying a used vehicle is rarely perfect, even one like this that the dealer obtained thriough trade. I would have liked more complete information up-front as to a vehicle is rarely perfect, even one like this that the dealer obtained thriough trade. I would have liked more complete information up-front as to all service records and the like, but the dealer produced what it could after I requested it. I will certainly consider purchasing from park Place again, even though I am 75 miles away. More

Purchased a new Audi A6. Ron answered all my questions in the build process, and upon delivery took the time to make sure I was satisfied, via visual inspection and test drive, before signing ownership doc the build process, and upon delivery took the time to make sure I was satisfied, via visual inspection and test drive, before signing ownership documents. Rochester Audi gave me a great, no fuss trade-in value on my used vehicle, and an outstanding price on my new Audi. I'm happy to recommend them to anyone in the Midwest in the market for a BMW or Audi. More

I have purchased 15 vehicles from different dealers in the past. I must say, my recent purchase at Park Place was my most enjoyable experience to date. They are very friendly, competitive on pricing, no the past. I must say, my recent purchase at Park Place was my most enjoyable experience to date. They are very friendly, competitive on pricing, no nonsense and low pressure. That implies to everyone there including the finance department. I have decided not to purchase cars again from a dealer based on the treatment from the finance department. I would definately purchase from Parck Place again!! More

I recently had my new Audi A5 serviced at PPM. It's not very often you run into a business that is eager to accommodate its customers any more these days but you'll find this in Park Place Motors. I wo not very often you run into a business that is eager to accommodate its customers any more these days but you'll find this in Park Place Motors. I would highly recommend this dealership to anyone who is in the market for a new Audi. Easy to work with and always a pleasure! More

The overall experience was pleasant and fast. I went to get my 2012 VW Passat serviced at the 10k mile mark. Jeff was very helpful and I felt extremely accommodated at the dealership. All the staff is well get my 2012 VW Passat serviced at the 10k mile mark. Jeff was very helpful and I felt extremely accommodated at the dealership. All the staff is well mannered and very professional. Thank you. More

The process I went through was quick and easy. My new car is an excellent car with all of the bells and whistles and sleek appearance of its competitors at half the price. This company is able to financ car is an excellent car with all of the bells and whistles and sleek appearance of its competitors at half the price. This company is able to finance people who have had a poor credit history. In today's economy, that is a plus. More

Our experience was great! We worked with Frank Galvan who was very helpful and any time we had a question he always got right back to us. I would definitely buy from them again! was very helpful and any time we had a question he always got right back to us. I would definitely buy from them again! More

Jeff and Almin went out of there way to help us Jeff and Almin went out of there way to help us understand the operation and limitations of our Passat. Jeff explained and answered all of my questi Jeff and Almin went out of there way to help us understand the operation and limitations of our Passat. Jeff explained and answered all of my questions about the car and remedied our concerns in the best way he possibly could. We used their shuttle service in order to go to lunch which made better use of our time and the drivers were very friendly and prompt. Almin even helped us install the floor mats after our service visit. More