Luther Park Place Motor Cars

Excellent customer service! Frank spent a lot of time explaining the cars features to me and was extremely patient with all my questions. I would recommend them to anyone looking to buy a vehicle. Thank explaining the cars features to me and was extremely patient with all my questions. I would recommend them to anyone looking to buy a vehicle. Thanks Kia, I love my new car! More

We had an excellent experience in our first purchase from Park Place Motors. We first met Mr. Sam Castelli as Sales Consultant and he helped us to choose our new car in a very friendly and professional way. Park Place Motors. We first met Mr. Sam Castelli as Sales Consultant and he helped us to choose our new car in a very friendly and professional way. Mr. Castelli discussed with us all aspects of the cars we saw there (used and new) and answered all our questions. We also had very good experience with other employees and customer service, and at the the end I must say that Mr. Castelli and all other employees are very friendly, responsible and professional. Thank you, Azra More

Perfect customer service. In most places customer service is dead. Not here. Will definitely be returning in the future. Thank you Park Place Motors!!! EXCELLENCE!!!!! is dead. Not here. Will definitely be returning in the future. Thank you Park Place Motors!!! EXCELLENCE!!!!! More

After bringing in my VW for a very hard to pin down issue (an intermittent noise) I was so impressed by the treatment I received that I chose this dealership to furnish our family with a new VW Jetta Sportwa (an intermittent noise) I was so impressed by the treatment I received that I chose this dealership to furnish our family with a new VW Jetta Sportwagen. My sales rep, Paul, went out of his way to find and help us buy a the exact version we wanted, with no fuss and for a fantastic price. Our experience was purely professional to the utmost degree all the way through, and they assisted us in every conceivable manner possible at every point. You could not have a better experience. I have never been this satisfied with any dealership I have been to. This is how customers should be treated, and it's a shame more businesses in general do not feel as responsible to their customers as Park Place does. More

Paul Cushman sold us our second VW and we couldn't be more pleased with his expertise, helpfulness and professionalism. He knows what we are looking for in a car and was happy to let us take our time wi more pleased with his expertise, helpfulness and professionalism. He knows what we are looking for in a car and was happy to let us take our time with the decision. Paul was a pleasure to work with. More

I visited the dealership to obtain warranty repair work for my 2012 Kia Forte. I was promptly advised about the nature of the warranty work that would be performed and the time frame the dealer needed to for my 2012 Kia Forte. I was promptly advised about the nature of the warranty work that would be performed and the time frame the dealer needed to properly perform the work. The employees working at this dealership were very courteous and provided me with a ride to and from my home to the dealership during the time the repairs were made. The repairs were made correctly and withing the time frame the dealership advised me the repairs would be made. I highly recommend this dealership for anyone who is considering buying a Kia vehicle. More

Fair price and easy, no pressure sales. Was able to order the exact car I wanted and still pay a very competitive price. Would buy from them again when next I need another car. the exact car I wanted and still pay a very competitive price. Would buy from them again when next I need another car. More

Paul Cushman and the rest of the Park Place staff were great to work with. The reason I go back car after car!! It's always worth the drive to do business with them!! great to work with. The reason I go back car after car!! It's always worth the drive to do business with them!! More

We got right in at our scheduled time which is very much appreciated. They gave me top dollar estimate for what thc services could cost and did a thorough inspection which left them not needing to replace t appreciated. They gave me top dollar estimate for what thc services could cost and did a thorough inspection which left them not needing to replace the air filter which brought my bill down by $100. The staff was friendly and informative. My overall experience was wonderful! Thanks you Park Place! More

1) Purchased the 2005 Kia Amanti in late 2006 2) Was 1) Purchased the 2005 Kia Amanti in late 2006 2) Was sold the "Advantage" extended Warranty contract by the dealer through Protective Asset Protect 1) Purchased the 2005 Kia Amanti in late 2006 2) Was sold the "Advantage" extended Warranty contract by the dealer through Protective Asset Protection (The warranty company gets the advantage, not you) 3) Called the dealer, explained the car started blowing cold air from the driver's side, but hot air still comes out the passenger side. 4) Was told, "you have a great extended warranty" bring it in and we'll take a look. 5) They took a look ($109 of looking) told me they don't exactly know the problem, but it must be in the case with the blendor door, rod to door, etc and that is covered. If the case is cracked, then its not covered, but it would have taken an accident to break the case. Would take another 900+ dollars of labor to know for sure. 6) That sounds good, unlikely it'd be the case and probably covered, but 900+ dollars is alot to me. So I did a little research on the internet and find others with this issue, where it is a $1.78 clip which breaks that holds the rod to the blendor door, and makes the whole thing open and close. Now we don't know if its the clip, but we don't know if it isn't. So I had the dealer call back to ask what specifically in the case is "not" covered. Really wasn't getting a straight answer until I pushed for specifically "if its the clip that is broken" is it covered. Answer is NO. Clips and retainers are not covered. They are hardware, not mechanical. There you go. That's where the term advantage came from. Its not the warranty company's advantage. 7) Now you might ask why I complained about this on the dealer review. My service rep at the dealer still has the nerve to tell me have a great extended warranty contract. Well, I wonder how many parts rely on a clip or retainer in the entire car? Who knows. But this situations does. Also, I feel they were baiting me into this, with a false sense of security that since the case probably isn't broken, I'm probably OK. Probably being the key word. The service rep also can't explain why a clip that is required to make the whole mechanical blendor door open and close isn't covered. I can tell you it isn't because of the cost of the clip at 1 dollar and 78 cents. Two days later I called the warranty company myself. I was told, again, clips and retainers are note covered, and directed to page 6 of a section of the contract and told, Gee you should have read the contract. 8) Then I was called by the dealer last night at 7pm to follow up on my service appt. and to ask I was satisfied. I said No. She asked why. I simply told her I don't want to go over it again and would post it here, as the dealer also sent me an email asking for my review, and providing this link. Honestly if they cared if I wasn't happy, they could see that the morning I left with the car. Nobody cared at that time, and in fact the service rep stood in my face and challenged me on it, telling me this is only my opinion, the fact is the warranty is great. It is not. By the way, unrelated to this incident the Amanti mirrors have a mind of their own and change positions every once in a while. The dealer tried to fix this when the car was still under the KIA warranty (which by the way did cover this), but shortly thereafter, the mirrors just started doing it all over again. Both mirrors had actually been completely replaced. Well, by the time I went back in to tell them about it, next oil change or something, I was out of the KiA warranty and into this extended warranty which I had originally purchased. Sorry, this isn't covered under the extended warranty. We just live with that problem too. Every once in a while, we are spotting squirrels up in trees with our side mirrors. More