Luther Park Place Motor Cars

Volkswagen Jetta TDI When I started looking for a new car I knew I was looking for a Volkswagen. went to Parkplace motors and meet Jenna a very knowledgeable and a really When I started looking for a new car I knew I was looking for a Volkswagen. went to Parkplace motors and meet Jenna a very knowledgeable and a really good saleslady. She was very attentive to my needs and found exactly what I was looking for. I would highly recommend when looking for new car stopping in seeing the great staff at Park Place motors. More

New Car purchase I have purchased many cars, so I feel I can give a unbiased opinion. Recently purchased a BMW 3 series. Had my previous BMW at the dealership for r I have purchased many cars, so I feel I can give a unbiased opinion. Recently purchased a BMW 3 series. Had my previous BMW at the dealership for repairs. My wife spotted a new car on the showroom floor and became interested in the car. Stood around for a good 10 minutes in front of another salesperson's desk. No acknowledgement, no hello, no can I help you? Finally, Ron came and introduced himself and the experience as follows with the good and the bad: 1. Good-Ron let us drive the car to where we wanted...shopping etc, as the dealership had our old car for service work. 2. Good-Fair price on trade in. New car was heavily discounted, so the trade in value was less compared to other dealerships, but the bottom line was a fair price. 3. Bad-the heavy sales pressure to buy extended warranty from a 3rd party. Duh!!! BMW has its own extended warranty that can be bought before the warranty expires. If you have a problem car, you can know that you need this...not on the day you purchase the car, and also dumb to buy it when it will not be used until 4 years later!!!!!!! Maybe the dealership needs better marketing skills of the BMW product?? 4. Bad. One of the sore spots with many BMW owners is the "walnut blast" needed to clean intake and exhaust valves on the direct injection motors. A question about this problem with the 328 compared to the 335 model, will it need to be done? (This is not covered under warranty unless a code appears on the service monitor. This is a $600 job that needs to be done at about 30k miles). No one ever heard of this in the sales force.....duh.....really...how well do you know your product?? 5. Bad...could not get an accurate quote for monthly payments. Had 4 different quotes, etc etc....a lot of mumble jumble....finally went to another source for financing away from the dealership. 6. Bad...and really BAD!!! Purchased the 3M protectant film for the vehicle at the purchase close. Wanted it done before picking the car up...but shop was busy....that is fine....but was told that I would be contacted on when the appt. would be to have this done. 3 weeks later, no calls... I call the dealership to complain....Was told "we will make it right".....was called about 30 minutes later by outside party to get the appt. But no follow up from the dealership to make sure the appt. was handled..... 7. Bad... After being promised a loaner when warranty work is done, and also for the 3M film install, Got the run around on this. Minnetonka and Motorwerks in the Minneapolis area do this no questions asked when a BMW warranty work is done!! Yes I have asked several days in advance. 8. Good..AJ, the BMW service manager is great to work with. He seems out of place being so good, and the rest of the experience is so bad. Bottom line.....They can brag about how they are different compared to the "Big" dealerships in the Twin City area, but to be honest, I would have been happy to pay extra to get a better purchase experience. When you purchase an Audi or BMW, you want a better experience compared to the Kia experience. More

great service by Jenna! i was looking for a bmw 3 series and looked in the cities first. motorwerks had the WORST service of any dealership i had ever encountered. by Jenna! i was looking for a bmw 3 series and looked in the cities first. motorwerks had the WORST service of any dealership i had ever encountered. then I tried bmw of minnetonka and decided to email park place. Jenna responded to my email right away and was able to give me a better deal than bmw of minnetonka. overall very happy customer. More

Excellent sales person!! Almin most definitely suceseded his goal!! He is one of the best sales people we have worked with, he approached us immediately but in that NO pressur Almin most definitely suceseded his goal!! He is one of the best sales people we have worked with, he approached us immediately but in that NO pressure approach that we like!! He was very friendly and helpful in every way, helped us in making the right decision when buying our 3rd Kia, we just love it!! Thank you Almin, Park Place Motor Car are lucky to have you! More

Kia Optima My husband and I recently drove looking around for new cars and the Kia Optima, Sorento and Ford Tarus caught our eyes. We decided to test drive all o My husband and I recently drove looking around for new cars and the Kia Optima, Sorento and Ford Tarus caught our eyes. We decided to test drive all of these. All three of them were nice, the Optima ended up being a little cheaper than the Sorento so we weened that one out, and customer service won it for the Optima. The customer service at Ford was not what we wanted. They were so pushy and kept us super late figuring all these different numbers and the overall monthly price wouldn't have even been accurate after things were all said and done. Narcisa's customer service was great!! We do NOT like pushy sales people and she by FAR was not one of them. Thanks Narcisa, we LOVE our new car. It is our only car right now so we fight at who gets to drive it when, luckily I have to drive to work so I get it most. :) Thank you for the great experience as this was our very first time buying a brand new vehicle. Thanks! More

Great experience! They helped me find the most cost effective and best possible means of keeping my car running for my VW Beetle! I highly recommend this place! Most pe They helped me find the most cost effective and best possible means of keeping my car running for my VW Beetle! I highly recommend this place! Most people don't want to fix VW Beetles but these guys are experts at it! More

Purchase of New Kia Jenna Christensen was a very helpful sales person who helped us out with the purchase of our new Kia Sorento. I would recommend anyone to see her when Jenna Christensen was a very helpful sales person who helped us out with the purchase of our new Kia Sorento. I would recommend anyone to see her when buying a vehicle from Park Place. More

RECALL WORK I DIDN'T EVEN PURCHASE MY VEHICLE HERE AND HAD TO BRING IN FOR RECALL WORK. SERVICE WAS ABOVE AND BEYOND. IF I BUY ANOTHER KIA, I ILL CHECK HERE FI I DIDN'T EVEN PURCHASE MY VEHICLE HERE AND HAD TO BRING IN FOR RECALL WORK. SERVICE WAS ABOVE AND BEYOND. IF I BUY ANOTHER KIA, I ILL CHECK HERE FIRST More

What a fun day, traded my Highlander for a newer model. What a fun day, traded my Highlander for a newer Highlander. Almin was our Sales Consultant and he was so great to work with, friendly, informative a What a fun day, traded my Highlander for a newer Highlander. Almin was our Sales Consultant and he was so great to work with, friendly, informative and made the process so easy. More

VW One Year Service Great Service! Jeff Bradshaw and the staff at Park Place Motors do a great job. Fast and friendly service. I would recommend them to anyone! Great Service! Jeff Bradshaw and the staff at Park Place Motors do a great job. Fast and friendly service. I would recommend them to anyone! More