Luther Park Place Motor Cars

Great car experience from purchase to service The service department at Park Place Motors is top notch. I have to drive 70 miles to get to Park Place Motors. The service manager reviewed the probl The service department at Park Place Motors is top notch. I have to drive 70 miles to get to Park Place Motors. The service manager reviewed the problem with my 2014 Passat that I had told them about during the scheduling process. They asked if there was anything else they should look at. Waiting area was clean and comfortable. Everyone asked if they could get me coffee or a ride somewhere. Very courteous. They had to order replacement parts, so they set me up with a 2014 Passat loaner vehicle. My car was repaired within 36 hours. The receipt for the work had very specific documentation of the work performed and the parts replaced...ALL at no cost to me. This is a great place to purchase a new or used vehicle. Fantastic service department. More

Used Car Purchase From the moment my wife and I arrived we made it clear that we were in the market for a pre-owned vehicle, we were treated like we were buying the mos From the moment my wife and I arrived we made it clear that we were in the market for a pre-owned vehicle, we were treated like we were buying the most expensive vehicle on the lot. More

Fantastic Service All-Around I worked with Sam on the purchase of our new, used, vehicle. I came right after work, which happened to be 10 minutes before close, and without hesit I worked with Sam on the purchase of our new, used, vehicle. I came right after work, which happened to be 10 minutes before close, and without hesitation, he asked if we needed help. He did not rush us, and answered all of our questions. Sam never threw a hard close at us, and I never felt obligated to make the purchase for keeping him after hours. After previous experience at other dealerships I would be hard pressed to go outside the Luther Dealership family if this is how they operate. We did have one minor issue with the vehicle making a noise, and Kevin Pose immediately had us bring in the vehicle and gave us a loaner vehicle while it was looked at. Kevin fixed the problem right away and apologize multiple times for the problem, which wasn't a problem because of the way he handled it. Again, just another reason that will bring me back to Park Place in the future for my next vehicle. More

Hands down the best car buying experience I've had The staff was great work with and we look forward to buying our next car from Park Place. Friendly people, clean showroom and we left feeling good abo The staff was great work with and we look forward to buying our next car from Park Place. Friendly people, clean showroom and we left feeling good about our purchase. More

Great experience! Purchased my BMW serie 4 convertible at a great price from this dealer. Frank is an incredible sale man! He is friendly, honest, knowledgeable, and re Purchased my BMW serie 4 convertible at a great price from this dealer. Frank is an incredible sale man! He is friendly, honest, knowledgeable, and responsive! More

Very very easy. Brought my Kia in for service. I found the environment very clean and bright. The staff where very open and approachable. All of my questions were Brought my Kia in for service. I found the environment very clean and bright. The staff where very open and approachable. All of my questions were answered before work started. Both drop off and pickup by the shuttle service was prompt and on time, even accounting for heavy traffic. When picking up the vehicle the service invoice was explained by the Service Rep. Car was brought around and made ready for me to go. Best experience I've had for service in a very long time. More

Recall Work updated review There was a recommended recall on my 2013 Kia Optima. I made the appointment in Rochester as it was more convenient for me. While I had my car in for There was a recommended recall on my 2013 Kia Optima. I made the appointment in Rochester as it was more convenient for me. While I had my car in for the recall work, I had an oil change, tire rotation and wiper blades replaced. I was extremely disappointed to find they had never asked me what type of oil I used and put in regular, when I questioned it at the end, I was told I never said anything. For someone with 31 years of automotive experience and given the popularity of synthetic motor oil (not to mention the fact I was told when I bought it that I should use synthetic), I accept some responsibility for assuming, but it seems like a question that should be asked. I am not sure I would return for service. UPDATE..... The staff went above and beyond to change what started as a negative experience into a positive one. Everyone makes mistakes..... Knowing Park Place Motors is willing to go the extra mile to correct a situation is great! More

excellent! We are very pleased with the very friendly and knowledgeable staff! So happy overall with my recent purchase! Frank was an excellent help through the We are very pleased with the very friendly and knowledgeable staff! So happy overall with my recent purchase! Frank was an excellent help through the whole process! He made everything go so smoothly for us! Thank you to everyone that helped us also! More

Great experience Paul was so great to work with. I called in the morning and told him what I was interested in and he called me back after a little research with some Paul was so great to work with. I called in the morning and told him what I was interested in and he called me back after a little research with some options. I met with him later in the day and he was really friendly and knowledgeable about the Kia I was purchasing. Robert was great with the finance portion of it and it was a really quick process. More

Excellent Always great service, disappointed in value given to my trade in - $1000 for a 2003 Audi. Almin was great to work with! Dan was helpful and enjoyed th Always great service, disappointed in value given to my trade in - $1000 for a 2003 Audi. Almin was great to work with! Dan was helpful and enjoyed the time with him. More