Luther Park Place Motor Cars

My first car ever. I am a new resident of Rochester and having moved from the East Coast I was highly concerned about not having a vehicle and being able to get back-an I am a new resident of Rochester and having moved from the East Coast I was highly concerned about not having a vehicle and being able to get back-and-forth from work especially come wintertime. I did a great deal of research before I went to test drive any vehicles and my last stop was Luther Park Place for a used SUV crossover. When I called, the sales manager Myron was very friendly and straightforward with me about the vehicle and and helped me set up a test drive. But it was the testdrive and following conversation that I had with the sales representative Demetrious who really sold me on the vehicle. Being that I had done a large amount of research I was kind of disappointed when I saw that the price of the vehicle was above market value. When I pointed this out to both sales representatives they indicated that the equipment on the vehicle caused the price to increase. But they respected my research and worked with me to bring the price to a manageable realm. Even after having made the agreement and shaking hands I was again surprised by the finance department of the corporation. I had already secured financing through my credit union, but the finance manager was able to find me an even better loan agreement and I signed right there on the spot. It was refreshing to have a car company respect the research that I had done and really value what my word was as a customer. I'm incredibly happy and thankful for my experience here. And now I have a car I can trust come winter time! More

Smooth Experience Almin was very knowledgeable about the vehicle we purchased and didn't miss some of the details that other dealers miss, along with making us feel com Almin was very knowledgeable about the vehicle we purchased and didn't miss some of the details that other dealers miss, along with making us feel comfortable. More

Excellent dealership and sales staff Almin worked very hard to get my sale completed. I want to thank Almin and James for giving me the best deal I could find on my new 2017 Audi Q5. Than Almin worked very hard to get my sale completed. I want to thank Almin and James for giving me the best deal I could find on my new 2017 Audi Q5. Thanks again. More

Easy convenient and friendly service AJ has always been pleasant and helpful in all my questions on the x5 eDrive. Everything went smoothly and I'm happy to have this service team in my AJ has always been pleasant and helpful in all my questions on the x5 eDrive. Everything went smoothly and I'm happy to have this service team in my city! More

Excellent Buying Experience I couldn't be happier with my car buying experience. The whole team made me feel welcome and their service was excellent! Demetrius Johnson was great I couldn't be happier with my car buying experience. The whole team made me feel welcome and their service was excellent! Demetrius Johnson was great and the car exactly what I wanted. Their whole team made me feel like I was just as important as a brand new BMW purchaser. I couldn't be happier and will continue to buy from Park Place. More

Great service department! Once again AJ and the staff were outstanding. Timely, pleasant, knowledgable and professional are all key ingredients to having as stifled customer ba Once again AJ and the staff were outstanding. Timely, pleasant, knowledgable and professional are all key ingredients to having as stifled customer base....they are al that and more! More

A pleasant experience Park Place Motor Cars and I have a long history of owner's satisfaction. My latest purchase of a new BMW 328 Xi is the THIRD BMW I buy from this deale Park Place Motor Cars and I have a long history of owner's satisfaction. My latest purchase of a new BMW 328 Xi is the THIRD BMW I buy from this dealership. Started with BMW 325i, 525i, and now the latest X drive 328. Over the years I dealt with Ron Thrune and Rob Benson, they have given me excellent advice and professional help. I highly recommend More

Great people and very pleasant purchase My wife and I had identified a nice used car in advance, then we set up a convenient time to meet with Giovanni. We arrived early, and while looking My wife and I had identified a nice used car in advance, then we set up a convenient time to meet with Giovanni. We arrived early, and while looking over the car, another gentleman approached and offered that he had taken this car in trade from an older fellow, who purchased a new BMW from him. We found this to indeed be true after we purchased the car we had intended to. The entire staff was pleasant and helpful, and our car was nicely detailed for us. Giovanni was very helpful and courteous throughout his sale to us. The entire staff handled all aspects of this purchase smoothly and quickly. Great job! More

Amazing Staff, Fantastic Experience I stopped in last week on a rainy Saturday morning and Demetrius came running over to the car immediately with an umbrella to introduce himself. We st I stopped in last week on a rainy Saturday morning and Demetrius came running over to the car immediately with an umbrella to introduce himself. We started walking through their lot and talked about my needs - and wants - and it was clear to me Demetrius wanted to help me look at all of my options. He grabbed a list of cars that peaked my interest and we dove into one of the vehicles to get out of the rain. We test drove a few vehicles and each one was better than the last. Demetrius clearly knew his products but definitely showed he cared about what I was most interested in rather than just selling the current vehicle we were in. The last vehicle ended up being the one I purchased that day but I was introduced to other members of the staff during that process. Myron was extremely friendly and accommodating, he listened to all of my worries while running the numbers and did everything in his power to make sure I got what I wanted - truly some of the best customer service I've experienced anywhere. I also sat down with Dan in Financing. He explained everything I needed to know and listened to what my concerns were throughout the process. The entire day was filled with people who wanted to cater to my wants and needs and I can definitely say it blew my expectations out of the water. However the biggest reason I've enjoyed my experience so far with Park Place was during the week after my purchase. I had gone in because I was curious and practically adamant on trying to put more money down. I spoke with both Demetrius and Myron to see if there was anyway possible to make it work. It all worked out eventually but even if it didn't the way they responded to my request was truly great. They didn't just give me a "I'm not sure", or a "Maybe", or a "No", they went and looked for an answer. They talked to financing, they spoke with the girls in the office, they did what they could to find out if this was at all possible at this point in my purchase. Myron even called me after business hours to let me know I could come in the next day and he would have everything figured out for me! I went in the very next day and everything was ready to go. I was able to sit down with Robert and run through the numbers again with him. Rob was extremely friendly - most of the time we didn't even talk about my car haha! I had a lot of fun chatting with him and figuring out what worked best for me financially - truly a great guy. If I'm in the area in the future and need to get another vehicle, I know exactly where I'm going. Thanks for the great work and amazing experience! More

Great service, great selection. Was helped right away, worked hard to find the right car. Each of the people were extremely friendly, helpful, and professional. Great experience wil Was helped right away, worked hard to find the right car. Each of the people were extremely friendly, helpful, and professional. Great experience will be back in the future for my next car. More