Luther Park Place Motor Cars

Great Maintenance on my Golf R Jeff is my usual service tech but as he was out the day of my appointment, Mac stepped in. Didn't miss a beat with the car service, rental availabili Jeff is my usual service tech but as he was out the day of my appointment, Mac stepped in. Didn't miss a beat with the car service, rental availability and making sure that everything was handled like a pro. Made me feel confident that outside of the great team I've worked with, the whole dealership can step in for one another as needed. Have used Park Place since 2000 (!) and will continue to do so! More

Worked with Josh in Audi service had our car serviced and a seal replaced that was under warranty. Vehicle was done at the time promised and as always very satisfied a seal replaced that was under warranty. Vehicle was done at the time promised and as always very satisfied More

I called and made an appointment with Sam Costello to test drive an Audi Q5 SUV. When we arrived he had one all ready for me to try. Sam went with me to show me all the appointments of the SUV. He expl test drive an Audi Q5 SUV. When we arrived he had one all ready for me to try. Sam went with me to show me all the appointments of the SUV. He explained everything in great detail. He even suggested I try the Q3 to make sure I was getting the vehicles I was most comfortable in. After I made a decision on the Q5 but wanted a different color he was able to find one for me with everything I wanted on it. After filling out all the paperwork with Stephen Hlavaka I drove home in my new Q5 a very happy person. Thanks to Sam and Stephen for answering all my many questions they were extremely helpful. More

Jeff is very knowledgeable. In addition, he makes it so easy to bring my car in for service appointments, when needed (even in the middle of the pandemic!) easy to bring my car in for service appointments, when needed (even in the middle of the pandemic!) More

Smooth. Good intent. However it was not clear what to do for no contact drop off and pick up. The app to pay my bill did not work and I ended up going inside. A bit more contact than I desired or expected, for no contact drop off and pick up. The app to pay my bill did not work and I ended up going inside. A bit more contact than I desired or expected, though I’ve always liked this dealership. When I called I was routed to an out of office til next week voice mail when I asked for help with the payment app. So I just drove in. Definitely some kinks in the process to work out here. I was told how err that everybody else lived the app. I may be female and 65 but I’ve been working technology since Apples were an all in one the size of a shoebox so give me a BREAK. More

Worst place to check your car. I called a day before to ask if they can change my steering column because it locked and they said it’s my motor that blew up. They charged me 153 for nothing. ask if they can change my steering column because it locked and they said it’s my motor that blew up. They charged me 153 for nothing. More

Disappointing I scheduled an appointment for 9 am to change out winter wheels for summer ones. I asked when I arrived if employees who would be in my car would be w I scheduled an appointment for 9 am to change out winter wheels for summer ones. I asked when I arrived if employees who would be in my car would be wearing masks. I was assured that they would be. After four hours I texted to find out if my car was ready. I received a brief "No, it is not. We will let you know." Finally, at 4 pm, when seven hours had passed I called. It took a lot of patience to wait through holds and multiple transfers to finally speak with someone. He told me I had agreed to leave my car for the day. I was surprised because I schedule it for 9 am so I could be in and out quickly and no one asked me if I could leave my car all day. He agreed to have my car ready by 5 only when I told him we had a scheduling problem if it wasn't done by then. When I arrived at 5 and called, the car was delivered to me by an employee who wasn't wearing a mask. Yes, the work was done properly. Yes, the service manager comped the wheel change charge. But, it was really an aggravating experience and I felt we were unnecessarily exposed to COVID. More

DJ was awesome. This was my first experience buying over phone/web with no contact, and he made it very comfortable and easy. Is definitely but again from DJ and Park Place. phone/web with no contact, and he made it very comfortable and easy. Is definitely but again from DJ and Park Place. More

They were professional, helped me find the car I wanted, and the transaction as efficient as possible. They were friendly too. Since this was the first car I have bought in two decades, Sam was very helpful and the transaction as efficient as possible. They were friendly too. Since this was the first car I have bought in two decades, Sam was very helpful. More

I came in to have my winter snow tires changed to my summer tires. 5 stars Here are nine more words to complete my survey. summer tires. 5 stars Here are nine more words to complete my survey. More