Luther Park Place Motor Cars

The facility was clean and health conscious. The staff was professional and very helpful. The work was complete promptly and was under the estimate given. was professional and very helpful. The work was complete promptly and was under the estimate given. More

Always great service and kind people in the service department. I have been a customer for 20 years. Customer lounge and restrooms are clean and comfortable. department. I have been a customer for 20 years. Customer lounge and restrooms are clean and comfortable. More

Great customer service. Fast, honest and reliable. Jeff was great to work with. He kept us informed with updates and completed the job within a reasonable time. Thank you. was great to work with. He kept us informed with updates and completed the job within a reasonable time. Thank you. More

Very impressed with the service...and service person Chris Leitz . Friendly, professional, knowledgeable and informative young man!!! Very nice office set up and all the people there were very friendl Chris Leitz . Friendly, professional, knowledgeable and informative young man!!! Very nice office set up and all the people there were very friendly and helpful. More

fantastic I've been looking to purchase a tiguan in the area for about a week or two. Out of all the dealerships I contacted, I had the best experience with Al I've been looking to purchase a tiguan in the area for about a week or two. Out of all the dealerships I contacted, I had the best experience with Almin. Hence, I had finalized the purchase with park place. Albeit higher than what I had originally wanted to spend, we were able to reach a deal. Once we were in agreement, the process was quick and smooth. The car was cleaned up very nicely, given a full tank of gas, even included a small gift. I'm very happy with the vehicle and I wouldn't hesitate to recommend this dealership to others. More

We were looking for a used vehicle, test drove the car and our salesman didn’t return my call. If I’m buying a vehicle I expect good customer service. and our salesman didn’t return my call. If I’m buying a vehicle I expect good customer service. More

Josh always looks after me like family.He know I want Josh always looks after me like family. He know I want the vehicle well cared for and he gives me that reassurance. Why would I choose somewhere els Josh always looks after me like family. He know I want the vehicle well cared for and he gives me that reassurance. Why would I choose somewhere else? More

Very Poor Experience My initial interaction was with Ms. Megan Gergen when she contacted me to discuss the vehicle after my inquiry from the “chat” option on your website. My initial interaction was with Ms. Megan Gergen when she contacted me to discuss the vehicle after my inquiry from the “chat” option on your website. During our conversation, I requested a list of information regarding the vehicle. While she agreed to provide me with this information, Ms. Gergen actually never got back to me or provided me with any update. Upon arriving at the dealership, we were “welcomed” by the front desk staff, who appeared more interested with the conversation she was having with another staff rather than helping a customer. We waited over 20 minutes for Alain's (sales consultant) appearance and during this time, the welcome personnel failed to offer any sort of refreshment to ease this waiting time. Considering this is not my first luxury vehicle purchase and having visited luxury dealerships multiple times, I can safely say that offering refreshments is a standard gesture for clients. Mr. Alisa welcomed and walked us out of the building. At first he appeared friendly, however, as our interaction progressed the quality of his customer service declined dramatically. To begin, instead of walking us to the vehicle, he stopped at the front door of the building, handed me the key, and stated something along the lines of, “Here’s the key, get comfortable and adjust the seat. I’ll meet you there”. During our test drive, I had several questions for him, none of which he was able to answer, but continued to just say that “Volvos are great cars and well made”. Mr. Alisa had zero knowledge on how to operate the Volvo, the very car he is trying to sell me. I understand the vehicle is in a BMW dealership, however, a salesperson who is dealing with a client who is about to spend greater than $40,000.00 on a vehicle should be knowledgeable of the product regardless of the brand. After the completion of our test drive, we parked the vehicle and Mr. Alisa exited the vehicle and said he would be back. We waited in the car for about 10-15 minutes. He came back with the window sticker of the vehicle and handed it to me and again left. At this point, I am baffled by his unacceptable behavior towards my friend and I. He then left us in the vehicle for about 20 minutes so that we can have our chance to “play” in the car. He then returned and asked us to come inside so he can give us his business card along with a copy of the window sticker. Some days after the test drive, I called Mr. Alisa to discuss the terms of the vehicle and in this conversation, I confronted him about his poor behavior. His response was that the dealership is encouraging its staff to minimize speaking with clients due to COVID-19. I understand these are unprecedented times, however, clients do not deserve to receive mediocre customer service due to these catastrophic events. Further, Mr. Alisa’s demeanor did not stop at the dealership, it continued during our conversation over the telephone. When I asked him if he had information regarding some of the repairs performed in the vehicle, his response was, “Well you can call Borton Volvo, or I guess I can”. As a sales person, Mr. Alisa should have recognized it is his responsibility to go above and beyond to gather that data, not the client. After all of this, Mr. Alisa never apologized for his actions and failed to recognize his ability to create a respectful rapport with me. I left the dealership with a heavy feeling of angst and felt racially profiled. All 3 of the staff members I interacted with were disinterested in my presence as a client and showed no interest in my business. The customer service experience at the dealership is quite repulsive, specially for selling a line of luxury vehicles. It would be in Park Place's best interest to evaluate their current process and perhaps educate the staff on proper procedures to execute appropriate customer service. As I mentioned to Mr. Alisa, it makes a great difference to feel valued as a client and receive good customer service and attention regardless of whatever contrary reason one may have. More

I took my 2015 VE Passat in for an oil and filter change and 90 thousand mile service. Since I had just changed my winter tires for summer tires, tire rotation was not needed and they used the Ad Blue I had and 90 thousand mile service. Since I had just changed my winter tires for summer tires, tire rotation was not needed and they used the Ad Blue I had purchased when I needed it when I was out of town ( all at my request to reduce uneccessary costs ). Very flexible with arranging loaner car due to my odd work schedule. The woman who checked me in and out was kind thorough and efficient ( I don’t remember her name. I prefer the check box type of surveys with an option for text, because I don’t care for typing. More

As always service was good and Mac was very personable and knowledgeable! They check the car and gave me a call with what needed to be done! Thank you! and knowledgeable! They check the car and gave me a call with what needed to be done! Thank you! More