Luther Kia of Inver Grove - Service Center

When i pulled into the service bay, someone acknowledged me right away. The service agent was polite, courteous, and explaned everything. me right away. The service agent was polite, courteous, and explaned everything. More

I was not told about a concern found during the inspection. When I asked about it, I was brushed off as it not being a big deal. When I pushed further to talk to a tech and gain more clarification inspection. When I asked about it, I was brushed off as it not being a big deal. When I pushed further to talk to a tech and gain more clarification I was told it was an urgent problem to get fixed. It was a big miss that should have been communicated. Ensure that the communication is effective from the techs to those who review paperwork so these aren’t missed in the future. More

I was very pleased with my sales person Dan Nguyen when I purchased a 2024 KIA Seltos. I was not satisfied with your service department. They were under staffed and unable to service my 2013 KIA Soul f purchased a 2024 KIA Seltos. I was not satisfied with your service department. They were under staffed and unable to service my 2013 KIA Soul for 6 weeks. I finally just picked it up and took it home. More

Friendly, prompt and extremely smooth check-in process and quick estimate given by service advisor. and quick estimate given by service advisor. More

Friendly Service. Does not always communicate well can take to long to get in for repairs and sometimes they can be sloppy Does not always communicate well can take to long to get in for repairs and sometimes they can be sloppy More

Went in for recall issues. They asked if I had any other concerns and when I did said well we can’t address those today as were to busy but then asked if there was anything el They asked if I had any other concerns and when I did said well we can’t address those today as were to busy but then asked if there was anything else I needed?! When I got home I found in the papers they gave me a sheet saying I needed to deal with some issues they found but never said anything to me about it when I was there. They seemed uninterested in actually helping me with my car issues and even less interested in my business. More

Terrible customer service. Not planning to come back to Luther Nissan dealer ever again. W Not planning to come back to Luther Nissan dealer ever again. W More

Poor customer service in shop. Not once but numerous times on visits. Informed them of an oil leak on brand new Telluride. Twice they told me everything was fine. Took it to a diff Not once but numerous times on visits. Informed them of an oil leak on brand new Telluride. Twice they told me everything was fine. Took it to a different shop and they showed me the oil pan was leaking and the gasket was bad. Took it back to dealership and then they finally fixed it. Dealership originally said it would be 2 months before they could get it in the shop. They said a manager would call me and didn’t hear anything for a week so I called back. Would never recommend this dealership and won’t return to purchase another vehicle. More

Very courteous and fast. timing Easy to schedule and reschedule. The waiting room has a nice set up and great coffee. timing Easy to schedule and reschedule. The waiting room has a nice set up and great coffee. More

Great service. Very good communication during the service. Great waiting area. Highly recommend this place. Very good communication during the service. Great waiting area. Highly recommend this place. More