Craig Brink

My 2016 Kia Sorento V6 had been serviced only within the Luther/Kia network, which makes this experience even more disappointing. Before bringing it here, an independent scan had already shown multiple engi Luther/Kia network, which makes this experience even more disappointing. Before bringing it here, an independent scan had already shown multiple engine-related codes, including misfires and timing/camshaft correlation codes. While driving to the dealership, the vehicle went into limp mode on the highway. Luther Nissan Kia documented that the engine was approximately 4 quarts low on oil in a 6.5-quart system. I specifically told service advisor Stephen Stulz in writing that replacing spark plugs looked like treating a symptom, not the root cause. I asked where the oil went and asked for the root cause to be investigated. Despite that, they charged me for spark plugs and an oil service. When I came to pick up the vehicle, the Check Engine light was already back. Then they charged me again for an oil control valve. That repair also failed almost immediately, with the Check Engine light returning shortly after I left. Only after two paid failed repairs did they move toward a much more serious camshaft / CVVT / timing-related repair estimate of about $5,600. The communication after that was extremely poor. The vehicle stayed with them for months, and for long periods I received no meaningful updates unless I pushed for answers. In my experience, they did not seriously engage with the problem until I filed complaints and took legal action. After that, their explanations kept shifting toward warranty coverage, mileage, possible used-engine speculation, and customer authorization instead of directly addressing why the root cause was not properly diagnosed from the beginning. In my opinion, this was a very poor diagnostic process and a very poor customer-service experience. They documented severe oil loss, received a written root-cause concern through their service advisor, charged for multiple repairs that did not fix the vehicle, left the vehicle unresolved for months, and only became responsive after outside pressure. After this experience, I will not use Luther Nissan Kia or any Luther-affiliated service department again. I previously trusted the Luther network with this vehicle, but that trust is gone. More

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I worked with Elmer and Craig at Luther Nissan on trading in my Sentra for a Rogue and had a fantastic experience. in my Sentra for a Rogue and had a fantastic experience. More

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Loved our salesmen Scott great and simple financing lots of inventory to choose from smooth process of inventory to choose from smooth process More

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Always friendly and helpful, they go the extra mile. Igor Tenenbaum is a top notch sales consultant. Great place to buy or service a vehicle. Igor Tenenbaum is a top notch sales consultant. Great place to buy or service a vehicle. More

by ashj01 Verified Customer Verified Customer

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Excellent service and communication, I appreciate having a place I trust. I have recommended them to family, co-workers, and friends. a place I trust. I have recommended them to family, co-workers, and friends. More

by TMax Verified Customer Verified Customer

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The staff was courteous and easy to work with. It was a very good experience. It was a very good experience. More

by faehkgg Verified Customer Verified Customer

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Jovonie and Craig were very responsive without being pushy to our needs. Atmosphere of the dealership was very friendly and active and positive. We left with a feeling that as we went home with our ne pushy to our needs. Atmosphere of the dealership was very friendly and active and positive. We left with a feeling that as we went home with our new Teleride, our service needs would be met without question. Which was the case as I brought my car back for detailing. We will refer our friends to you dealership. Pat Mazzitello and Nat Graf. More

by Pat M Verified Customer Verified Customer

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Very knowledgeable and personable. Made the experience enjoyable and stress free. Listened to my needs and was able to locate the vehicle I was looking for. Went above and beyond to ma Made the experience enjoyable and stress free. Listened to my needs and was able to locate the vehicle I was looking for. Went above and beyond to make sure I got my questions and concerns taken care of. More

by selldancer11 Verified Customer Verified Customer

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This particular Nissan dealer went through every single step with me. From start to finish, I felt at ease. They appreciate honesty and will show you how each model operates. They will go over any question step with me. From start to finish, I felt at ease. They appreciate honesty and will show you how each model operates. They will go over any questions or concerns you have in regards to payments, maintenance, customer loyalty options, upgrades for features on certain models, etc. Basically everything and anything you need to know. I'm on my 4th vehicle leasing with Nissan. And as long as they are making cars, I'm on board. The team at Inver Grove Nissan are working well together. They will help you feel comfortable and get you into a vehicle that is right for you. More

by KINDREDSPIRITMN Verified Customer Verified Customer

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I would have appreciated more upfront transparancy on inpact of APR% options on tot pricing inpact of APR% options on tot pricing More

by garnetsmith12 Verified Customer Verified Customer

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