Luther Kia of Inver Grove

Let's get the bad out of the way first: This is not the most "aesthetically pleasing" dealership. The showroom is somewhat old and small, with little floor space that holds only three or four cars. The s most "aesthetically pleasing" dealership. The showroom is somewhat old and small, with little floor space that holds only three or four cars. The salemen don't even have cubicles, but rather small desks lined up against the window, one after another. But this is trivial, mere window dressing. Let's be honest, what separates one car dealership from another? There are two main reasons: (1) price and (2) friendly people. And Luther Nissan is tops in these categories by a mile. I shopped around via the Internet to get the best price on a new Murano. I corresponded with Mike Jung, one of the sales managers. Unlike other dealers, Mike was very responsive and pleasant to deal with, dotting all the I's and crossing all the T's by email. All the numbers were broken down in an easy-to-understand format; there were no surprises to be had. When I arrived everything was all set to go. Igor Tenenbaum, a very pleasant saleman, showed us the vehicle and its features and shephered the paperwork. And when we had a slight hiccup with one of the documents, Neil Haskins, another sales manager, went above and beyond in getting the problem fixed quickly and easily. More importantly, Luther's pricing was far and away the best of any of the local dealers -- and trust me, I contacted them all. Luther was very aggressive with their numbers, besting multiple dealers by several thousand dollars. There was no run-around or game-playing -- the lowest number was laid out from the beginning and it was significantly better than anyone else could do. Simply put, if you're looking for a new Nissan in the Twin Cities, go to Luther. More

I do have a little problem, On the back of the Kia Sportage, I thought I had a salt build up on the window hinges, Nope! After I had my husband look at it he found out that the paint is peeling off. Sportage, I thought I had a salt build up on the window hinges, Nope! After I had my husband look at it he found out that the paint is peeling off. I did ask Adam to take special attention to that area when they washed it! Nothing was said to me about it. I was disappointed that they did not pick that up. So now is the Big Question- How can I get this problem fixed? It looks awful what is suppose to be black hinges are now peeling off and turning a white color..... More

Overall experience with buying the new car (Rogue) was good....a positive outcome. It did not happen without some negotiation and compromise. We agreed to buy the car and put money down on Wed before 0% good....a positive outcome. It did not happen without some negotiation and compromise. We agreed to buy the car and put money down on Wed before 0% financing was to end. However, the model we wanted could not be found until the following week. When we went to take delivery and close the deal, Nissan financing said they could not honor the 0% financing. We were ready to walk, but the sales people worked out a favorable outcome with price and warrany extension to make up for the 1.9% financing. We really wanted the car and to try Nissan for the first time. Sales people made it happen in spite of the financing arm of Nissan. Thanks to the Inver Grove Hts salesman and sales manager. More

Third time in for same problem, a door rattle in a used Explorer. Twice they've assured me the problem is fixed and twice I drove out with the problem still there. To there credit, they have shown a sinc Explorer. Twice they've assured me the problem is fixed and twice I drove out with the problem still there. To there credit, they have shown a sincere interest in solving the issue which is why I recommend them. From the sales people, service managers, techs, and clerks - all have treated me well. Because of their commitment to customer satisfaction, I'm sure I'll shop their again for another vehicle. More

This was the best car buying experience I've ever had. Form sales to finance. I told them what I wanted and where I needed my payments and they accommodated me. I would definitely recommend them to anyo Form sales to finance. I told them what I wanted and where I needed my payments and they accommodated me. I would definitely recommend them to anyone looking to purchase a vehicle. Thanks again. More

there was a bottle of alcohol in the back seat that was opened while the car was being serviced. There was a large amount missing and some was spilled on the seat. We found this to be a questionable incide opened while the car was being serviced. There was a large amount missing and some was spilled on the seat. We found this to be a questionable incident. Other than that, the service was very good and all personel were very friendly. More

You always do a great Great Job You tell me what is wrong with my car when I bring my car in to the shop . Thanks for visiting my car You always treat like a person not a number Which I like Keep up the g with my car when I bring my car in to the shop . Thanks for visiting my car You always treat like a person not a number Which I like Keep up the good work I like the way you treat me Thanks again More

I was 99% satisfied with the dealership. I think it takes too long to purchase a vehicle. We were there for over 4 hours and had made the decision in the first hour or less. I am not sure I got what takes too long to purchase a vehicle. We were there for over 4 hours and had made the decision in the first hour or less. I am not sure I got what I was initially told I would get for a trade in. They only had the car in 2 colors and did not offer to have one in the color I wanted to be brought to the dealership. I was not in a hurry for delivery although we ended up driving it away that day. More

Jim is the best sales person we have ever had the pleasure to work with. Everyone we have met in the dealership has been friendly and helpful. We have already recommended Jim to several friends. W pleasure to work with. Everyone we have met in the dealership has been friendly and helpful. We have already recommended Jim to several friends. We love our Kia Soul and will be using the dealership service department for everything. Thanks! More

Salesman very friendly, understanding and patient. I was able to run back into dealership and leave for other responsiblities that I needed to take care of during the sales transations. dealership stayed op able to run back into dealership and leave for other responsiblities that I needed to take care of during the sales transations. dealership stayed open late so we could bring car home that day. More