Luther Kia of Inver Grove

We walked into Luther Kia hoping to find a car and we did!!! Everyone was so great in helping us in making sure we got what we wanted and at the price we wanted! It was a great experience and everythin did!!! Everyone was so great in helping us in making sure we got what we wanted and at the price we wanted! It was a great experience and everything was explained to us. Natalie was our sales person and she was super fun to deal with and very professional all in one! She made us feel as if we had known her for a long time. We got our first oil change set up, we spun the wheel which was also fun. I don't have anything bad to say at all. If you need a new car, this is the place to go!!! Thank you, Luther Kia!! More

I made an appointment to get two recalls fixed on my 2006 Kia Sportage. I was told the recalled item would correct my ESC OFF light and differential light that has been on for the last month. I asked about i Kia Sportage. I was told the recalled item would correct my ESC OFF light and differential light that has been on for the last month. I asked about it because I drove an hour to get there. In my mind get it all done the same day Everything went smoothly at first everyone was friendly and helpful. Dropping my car off and getting the loaner car went fabulous. I was told it would take four hours to fix, no big deal, so I took a day off of work. I pulled into the parking lot and there was no where to park the loaner, so I ended up double parking. I went in thinking it would go quickly and I would be on my way back to Wisconsin. Boy was I wrong...after waiting ten minutes for her to take care of the phones I signed my car out gave her the loaner keys and asked for mine. She insisted she would have someone bring it to the front for me. After twenty minutes of waiting I walked to my car, no one has even attempted to bring me my car. I walked back into the service area and asked for my keys. Another ten minutes goes by. Come to find out my keys were in the same place they were almost forty minutes ago. When I started my car the ESC and Differential light was off, so I was happy. The next morning I started my car both the ESC and the Differential light were on. Needless to say I was disappointed. I called the service department and asked what to do. He said I would have to bring it in again and have diagnostics on it. Now the reason I am giving a not so good rating is because of the following. 1. I asked about the lights and was told they would be fixed due to the recall, and they are still on. 2. Trying to pick my car up was the worst service I have ever had because I ended up having to do myself after waiting for over forty minutes. 3. How do I know they even fixed the recall? They want to charge me 95 bucks just for the diagnostics. When I was told the problem would be fixed. If my car would have been fixed like they said, I would have let all the bad stuff slide. I just wanted what I was told, nothing more, nothing less. Now I just feel like a girl who is getting taken advantage of by another car dealership. More

I wouldn't consider going anywhere else to buy or service my vehicles..Scott is always helpful, explain things thoroughly and I have never had to return to re-do any service THANKS service my vehicles..Scott is always helpful, explain things thoroughly and I have never had to return to re-do any service THANKS More

I came into Luther Kia looking to test drive the Sportage with no intention of purchasing that day. Igor helped me out with the test drive and told me all about the vehicle before I even got into the driver' with no intention of purchasing that day. Igor helped me out with the test drive and told me all about the vehicle before I even got into the driver's seat. Any question I had during the test drive he answered without hesitation. After the test drive we went back to the dealership and he went over my options and some numbers. I never once felt any pressure from him to buy that day. He gave me his card and told me to call him with any questions that I forgot to ask. He called me two days later to ask if I had any other concerns and to ask if I was interested in making an appointment. He asked what color I would like and told me if it was no longer available he would find what I wanted and get it to the dealer by the time my appointment was. During the appointment he walked me through every detail and explained anything I didn't understand. Going through the financial process, Jamie answered all my questions very well and also helped me understand anything she was telling me. The whole process in general was very fast and moved along smoothly. Igor also showed me the service department and helped me set up my first oil change. Once I got my keys Igor went over everything in the interior of the car to make sure I knew how everything worked including setting up my phone for bluetooth and helping change the time. I was also originally looking at a Hyundai and picked Kia because of the great service and attention I received from Igor. If I ever need another car or if someone asks me about where to go I will 100% always suggest Luther Kia and Igor. I will definitely be back for my next car. More

I have given an excellent rating to this dealership because they gave me the highest price on my trade and were very diligent in working with me to get an acceptable monthly payment on my new vehicle. because they gave me the highest price on my trade and were very diligent in working with me to get an acceptable monthly payment on my new vehicle. We were there quite a long time and everyone we encountered was very kind and patient with us. Thanks so much for your exceptional service! I would highly recommend. More

Took my Kia Rio for its 30K service, plus there was some belt screeching. The belt had been changed by them some 2000 miles prior. They retightened the belt at no charge, did the service at the price quote belt screeching. The belt had been changed by them some 2000 miles prior. They retightened the belt at no charge, did the service at the price quoted, and found several things (struts, shocks) that needed replacement and were under warranty, so they did that work too. Since they did not have the parts in stock and had to wait 3 days for them, they let me keep the loaner car at no charge. Extra nice! My only complaint would be that their price seems a bit steep; although it is probably in line with other dealers... More

I went to Luther Nissan Kia to look at a used Nissan Rogue; I need car that can haul equipment for my job, but I don't want to have a huge truck and I love driving something that handles more like a se Rogue; I need car that can haul equipment for my job, but I don't want to have a huge truck and I love driving something that handles more like a sedan. Mikhail and Adam helped me not only find a car for me; a 2012 Rogue with 42 miles on it, but they worked with me to find a price that I could afford. I recently graduated 5 years of college, and my job is on the low side of paychecks. When I went in to have my protection plan applied, I noticed there was grit and grime on the grill. When he could not remove it, Adam ordered a new grill for me at no cost, and had it installed upon arrival. Michael worked with me to find the best deal on a loan; he even applied another discount to my interest rate and redid all the paperwork so I could save some cash. I can't promise they have "the best" prices around, but the experience was great; I didn't feel like I was being pressured to buy, they took the time to explain everything to me, and stayed well past closing time to finalize my purchase. Without expecting to, I was able to leave that evening with my new Rogue. More

I have utilized the service department at Luther Nissan in Inver Grove Heights several times. We have also purchased a used vehicle from this dealership. Our experiences have always been professional and in Inver Grove Heights several times. We have also purchased a used vehicle from this dealership. Our experiences have always been professional and pleasant. I took one of my vehicles to them last night for service. And, again, they didn't dissapoint me. They did the work promptly, professionally, and charged me what was quoted. They are courtious, accurate, and accomodating. I give Luther Nissan Service Department all 5's for their great and reliable service. Highly recommend. More

I called today for an oil change and you were all booked. When I said I would have to go somewhere else, I got squeezed in. LOVED THAT! I don't usually wait until the last minute to get my oil changed but When I said I would have to go somewhere else, I got squeezed in. LOVED THAT! I don't usually wait until the last minute to get my oil changed but I did and you made it happen. I have worked with Scott for years and he is always friendly. I never feel like I'm getting ripped off and the service is always great. I drive from south Minneapolis to go to this dealer because I get great service! Michele More

This dealership was pretty average. Everything I have come to expect from car dealers. I was not impressed with the sales representative that we worked with. He did not seem interested in figuring out wh come to expect from car dealers. I was not impressed with the sales representative that we worked with. He did not seem interested in figuring out what would be best for us. He just said this is what I have. The most frustrating part (per expectation) was the negotiation of pricing. The price of the vehicle I was looking at was priced above the KBB excelent, but they do not negotiate on posted vehicle pricing. They do however play the game with trade-ins. Of course the used vehicle I was looking at was above KBB excelent while they offered me less than the KBB fair value (which is below even the good value) for my trade. I just about left at that point. I move up the trade value by $2,000 and said absolutly nothing less than this, and after discussions with the sales manager where he asked me if I thought profit was a dirty word, they accepted. What a joke! KNOW THE VALUE OF YOUR TRADE-IN BEFORE YOU SHOP HERE!!!! I feel badly for anyone who gets a poor value from this dealership. I think I ended up with a decent deal after dealing with the xx, but I probably should have asked for more. More