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Luther Family Ford - Service Center

Fargo, ND

4.4
2,825 Reviews
Call Service Center (701) 282-2350

2,825 Reviews of Luther Family Ford - Service Center

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November 04, 2023

Seemed very thorough, checked out brakes, transmission, tires as well as checked for any recalls. They also did well communicating issues to me, and also recommendations for possible future work. More

by DianeDanceDance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Weninger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 03, 2023

I was very disappointed in the service, I saw these young kids standing around talking more than they were working. I also asked for an estimate of a part that didn’t get done at all. More

by ronis_81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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November 03, 2023

Very pleased of the repair by the Luther tech. Ryan was my service advisor. He and I have always had a good advisor/customer relationship. More

by kd0uso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kotschevar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 01, 2023

Work was done fast and professionally. It was very good experience as always at this dealership! More

by adam.trukawka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 31, 2023

Anna kept in contact with me to keep me updated on my truck and I was very pleased. More

by gklinkhammer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna H.
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October 30, 2023

When I went back in to see what was leaking after my oil change they didn’t even look under the hood!!!! Just said it was the fuel emission system. More

by tom_bonniewalkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer
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October 29, 2023

Went to have truck serviced and change headlight bulb. Waited 3 hours, truck was serviced but claimed didn’t have enough time to replace bulb. Had warranty, but had to do the work myself. Probably wouldn More

by wfmigs4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Went into Quick Lane, didn’t recall names.
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Oct 29, 2023 -

Luther Family Ford responded

I do apologize for your poor experience in Quick Lane. While they were running with a skeleton crew on Friday, I wish they had brought it to the main shops attention so we could have gotten this handled for you. I will reach out next week and see what we can do to make this right!

October 29, 2023

Been happy with service at Luther since 2013. Until this week. Longest i have ever waited was 90 minutes. On Friday it was 6 hours. The man who checked me in was condescending and dismissive of e More

by BUCKOSU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terry Wicklow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2023 -

Luther Family Ford responded

I would like to apologize for the long lines and wait times last Friday. A few factors contributed to that situation. Prior to opening a line had formed that extended most of the way down the driveway. To add to the situation we ended up unexpectedly short staffed. This made an already difficult and stressful situation worse for both the guests and staff alike. Despite pulling technicians from the main shop to assist, and working through the lunch break, we could not get ahead of the line. What we can control however is our attitude and how we treat our guests. I apologize if you were treated rudely, that is not how I went my guests to be treated. Luki (Quick Lane manager) prides himself on how his guests are treated. We will reach out privately once we look into this situation further.

Oct 29, 2023 -

BUCKOSU responded

Thank you for responding. I am guessing that my next experience will be positive.

October 28, 2023

Always very friendly and do their best to keep you informed on your vehicle. Always leave with the job completed. More

by foxxyy28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dont remember her name, but she was on the service department.
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October 28, 2023

I was in the quick oil change at 6:45am in the morning in line. I didn't get my truck back from my oil change until 10:45am. More

by msteffens99
Recommend Dealer
No
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