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Luther Family Ford

Fargo, ND

4.5
5,100 Reviews
With 12 President's Awards under our belt, we pride ourselves on excellent customer service! Our strong and friendly sales and service staff with many years of experience are committed to satisfying customers' needs.
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3302 36th St S

Fargo, ND

58104

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Showing 5,100 reviews

July 15, 2023

Brian in write up is always great at solving my truck issues and getting me in More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2023

Had great experience with the service department. I will always come to Luther when my vehicle calls for service. The service department takes pride in their product and is very friendly and underst More

by STROMBOLISURPRISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Hager
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2023

Had a great experience purchasing a new F150. Walked in during the afternoon and was able to meet with Josh right away and test driving a F150 minutes later. Able to leave with no pressure to thi More

by Jonathan.katuin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Gianakos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Dryer
July 15, 2023

Very personable and willing to work after their scheduled hours to take care of you. More

by mmrieniets@msn.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Vetsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Gianakos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2023

Professional and very polite! Was very happy with the purchase and Justin’s response time through the process More

by hunter99lee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2023

Have purchased one vehicle from Luther so far and looking at another for trade. Always get back to you in timely manor, great to work with and very professional at thief jobs. Quick in the shop for vehicle s More

by caitlinskye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Wicklow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Kotschevar
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2023

Excellent and fantastic and friendly customer service! Very helpful! Thank you so much! Dependable and trustworthy! More

by Jsax1701d
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ethan Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Wicklow
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2023

Honest, they stuck with price protection cost even though the Marony price had gone up. Friendly and answered all my questions More

by DAVE.WIEDERHOLT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ethan Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Holland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lonnie Hager
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2023

Went in for recall and engine diagnostic did not get accurate results on the engine light in fact I’m quite sure the only thing checked was the battery. Which was replaced the next day and the engine li More

by cyleste_chambers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Jul 14, 2023 -

Luther Family Ford responded

Looking into your concern, it appears your vehicle had multiple codes in history, one of which was low battery voltage. You were advised we needed to address low battery voltage before we could continue down the diagnostic path. You told the advisor you would be getting the battery replaced elsewhere the following day. We could not properly diagnose your vehicle without rectifying the battery voltage issue . You were not charged full diagnostics ($150) as we could not go any further unless the low voltage was rectified. Now that the battery voltage concern is resolved we would be happy to continue down the diagnostic path.

Jul 14, 2023 -

cyleste_chambers responded

Nobody ever told me that. I only told them that I already knew about the battery and was paying for a diagnostic to be told something that I already had an appointment for which is why I was given half off. Which is appreciated however I do not think I should have to pay for a full diagnostic all over again I would be happy to come back and pay the other half for a correct diagnosis however.

Jul 14, 2023 -

Luther Family Ford responded

We would be happy to work with that! I will ask your advisor to get back in touch with you on Monday.

July 13, 2023

Everybody that I worked with at Luther Family Ford was extremely helpful, polite, courteous and professional. Represented the company very well. I'm very happy with Luther Family Ford and will strongly re More

by Anthony.Sibanda86
Recommend Dealer
Yes
Employees Worked With
Jason/Jeremy and Steve
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