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Luther Family Ford

Fargo, ND

4.5
5,100 Reviews
With 12 President's Awards under our belt, we pride ourselves on excellent customer service! Our strong and friendly sales and service staff with many years of experience are committed to satisfying customers' needs.
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3302 36th St S

Fargo, ND

58104

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Showing 5,100 reviews

September 05, 2023

They were courteous and helpful, made suggestions for future work. The factory recall work was done on time with a notice when finished. Even concluded with a nice car was. A Ford dealership took good ca More

by stanley_iverson
Recommend Dealer
Yes
September 04, 2023

Car still making noise. Couldn't find problem. May be bushings or bearings. Need it fixed More

by amyfeland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure who helped
Sep 04, 2023 -

Luther Family Ford responded

Looking into your visit it appears we were unable to duplicate your concern. I would suggest road testing with the shop operations manager, and duplicating the concern with him present. Please reach out to your service advisor to get your concerns resolved.

September 04, 2023

They were courteous patient and very kind with the way they took care of me in the sale of my vehicle and the trade in vehicle More

by sgall12003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ethan Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Bechtold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hadley Boline
September 04, 2023

Great selection of vehicles with no pressure sales people! Very helpful and knowledgeable while willing to work with the customer. More

by centermedic
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2023

Professional and courteous, great work, prompt completion time, notified me when complete. Will recommend again. More

by Herrud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Wicklow
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2023

Excellent service and great customer service and good communication skills, quick repair work on time More

by MOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2023

Service was poor- long wait. Others serviced before me even though no appointments can be made More

by kselzler
Recommend Dealer
Yes
Employees Worked With
Do.
Sep 04, 2023 -

Luther Family Ford responded

We are appointment preferred with two appointment lanes and one first come first serve line. Wait time depends on daily demand. Unfortunately we can not control how many guests choose to stop by for first come first serve. Please reach out if we can help you schedule an appointment in advance!

September 02, 2023

I drive 60 miles just to bring my vehicle to your dealership, eventhough there is one in my city. 🙂 More

by spindle1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Schlomann
September 02, 2023

Our sales person was quite understanding when we changed our criteria and accomodated our needs. She made us feel welcome and never pushed for the sale. This is the second car we've bought from her. More

by Eric F
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Whoever puts out the cookies. , Hadley Boline
September 02, 2023

Performed all scheduled recall repairs. Done within 1 hour 45 minutes- ahead of expected 2 hours. impressed. More

by crummwoody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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