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Luther Family Ford

Fargo, ND

4.5
5,100 Reviews
With 12 President's Awards under our belt, we pride ourselves on excellent customer service! Our strong and friendly sales and service staff with many years of experience are committed to satisfying customers' needs.
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3302 36th St S

Fargo, ND

58104

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Showing 5,100 reviews

September 28, 2023

Waited 4 hours for oil change in quick lube lane. No explanation on the delay. More

by dan.gronso
Recommend Dealer
No
Employees Worked With
Travis Dickinson
September 27, 2023

Brought my car in for a problem with my transmission that had been addressed on several different occasions and was told this time that it wasn’t the problem but that it was my clutch. 2 years ago when it wo More

by Teacherlisasnn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anna
Sep 27, 2023 -

Luther Family Ford responded

Good Afternoon! I believe I very graciously have taken care of your diagnostic charges on two separate occasions. Anna does not have the ability to override Ford warranty coverages. The only current coverage on your vehicle is for TCM replacement. The clutch unfortunately is no longer covered under any Ford program. I have furnished you with a copy of the diagnostic path for TCM coverage and we both have agreed you are not experiencing that issue. Manufacturers set specific warranty parameters which we must adhere to. Parts are not guaranteed for the lifetime of ownership on any year make or model.

September 26, 2023

My wife and I had an excellent experience trading in our Ford F150 on a newer model F150 More

by jlee45
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ethan Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Dryer
September 26, 2023

Our experience at Luther Family Ford is one we won’t forget! Hadley was amazing to work with and she went above and beyond for us. She truly is a rockstar and we are super grateful for everything she di More

by Haylee Mayer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ethan Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hadley Boline
September 26, 2023

Working with the people of this dealership was awesome everyone took the time to explain everything to us it was Avery good experience More

by tireguy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Wicklow
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2023

Great dealership to do business with. Nathan, the service manager made sure that everything was done to our satisfaction before and after the purchase of the vehicle. Les in parts is fant More

by pueppketrkg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Wicklow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Bechtold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Les in the parts department.
September 25, 2023

Please keep your prices down. It's nice to get service at dealer if a good value. More

by UGELSTAD7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Hager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Hasbrouck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Kotschevar
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Isaacson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luki Pusey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Dickinson
September 25, 2023

Very professional answer all questions inform you if there is any other issues with your vehicle service is excellent More

by Cnmcantrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Hager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Isaacson
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2023

Luther family ford in fargo ND did some great service on factory recalls. NO ISSUES! More

by jkitt311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Dickinson
September 25, 2023

I couldn't believe that it would take two and a half weeks for an oil change appointment. Guess the times are all different now days! Very satisfied on appointment day. More

by DGAUSLOW0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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