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Luther Family Ford

Fargo, ND

4.5
5,100 Reviews
With 12 President's Awards under our belt, we pride ourselves on excellent customer service! Our strong and friendly sales and service staff with many years of experience are committed to satisfying customers' needs.
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3302 36th St S

Fargo, ND

58104

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Showing 5,100 reviews

October 23, 2023

Friendly staff, I showed up in line right at 8 and it took until 1:30ish to get done is my only complaint. More

by Travis.wettlaufer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t deal with any listed
October 23, 2023

Thanks for the prompt fix on the recall on my Lincoln. We were very cordial and it was fixed in the timeframe that you told me. More

by Laurel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna
October 23, 2023

Didn't get any feedback about brake inspection. Doesn't seem like the support is what it used to be. Not sure I have the trust anymore. More

by jessebiel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Oct 23, 2023 -

Luther Family Ford responded

Your paperwork indicates the fronts measured at 8mm and the rears measured at 6mm. Both measurements would indicate they are measuring in the green to yellow range.

October 22, 2023

Got me in in a timely fashion which is appreciated but why do they turn off the day running lights and then not turn them back on when service is finished? More

by daverick34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No idea
October 22, 2023

Easy going salesmen, not pushy, knowledgeable, loyalty to other salesmen. Good experience x 2. Would recommend. More

by nursejules53
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trevor Mell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Theige
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 22, 2023

Friendly, competent help, on time service, helpful staff, good follow-up, would use them again. More

by DAVEKOUBA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Hasbrouck
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2023

It was a great experience working with Terry again. The fiance people took use though everything we needed to know More

by tireguy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Wicklow
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2023

Loved the guy doing the check in for the Oil Change bay. He was a big help getting me in and very friendly. More

by Jf22race@msn.comj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Zastrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2023

This was my third vehicle purchased from Luther Family Ford. Pleasant experience every time. Will likely return in the future. More

by cboomg
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brad Gianakos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Theige
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2023

Ryan is an excellent service provider. He works hard to engage with the customers and provides a personal touch. More

by Shawn.krinke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kotschevar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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