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Luther Family Ford

Fargo, ND

Overview
Employees
Reviews
Vehicles
4.5
5,100 Reviews
With 12 President's Awards under our belt, we pride ourselves on excellent customer service! Our strong and friendly sales and service staff with many years of experience are committed to satisfying customers' needs.
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3302 36th St S

Fargo, ND

58104

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Showing 5,100 reviews

November 02, 2023

The process went pretty smooth and they were straight forward with pricing. I was extremely happy with my experience and the truck I purchased! More

by casey_mcgarry10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ethan Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2023 -

casey_mcgarry10 responded

Fantastic service!

November 01, 2023

Work was done fast and professionally. It was very good experience as always at this dealership! More

by adam.trukawka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 31, 2023

Anna kept in contact with me to keep me updated on my truck and I was very pleased. More

by gklinkhammer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna H.
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October 30, 2023

When I went back in to see what was leaking after my oil change they didn’t even look under the hood!!!! Just said it was the fuel emission system. More

by tom_bonniewalkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer
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October 29, 2023

Went to have truck serviced and change headlight bulb. Waited 3 hours, truck was serviced but claimed didn’t have enough time to replace bulb. Had warranty, but had to do the work myself. Probably wouldn More

by wfmigs4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Went into Quick Lane, didn’t recall names.
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Oct 29, 2023 -

Luther Family Ford responded

I do apologize for your poor experience in Quick Lane. While they were running with a skeleton crew on Friday, I wish they had brought it to the main shops attention so we could have gotten this handled for you. I will reach out next week and see what we can do to make this right!

October 29, 2023

Been happy with service at Luther since 2013. Until this week. Longest i have ever waited was 90 minutes. On Friday it was 6 hours. The man who checked me in was condescending and dismissive of e More

by BUCKOSU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terry Wicklow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2023 -

Luther Family Ford responded

I would like to apologize for the long lines and wait times last Friday. A few factors contributed to that situation. Prior to opening a line had formed that extended most of the way down the driveway. To add to the situation we ended up unexpectedly short staffed. This made an already difficult and stressful situation worse for both the guests and staff alike. Despite pulling technicians from the main shop to assist, and working through the lunch break, we could not get ahead of the line. What we can control however is our attitude and how we treat our guests. I apologize if you were treated rudely, that is not how I went my guests to be treated. Luki (Quick Lane manager) prides himself on how his guests are treated. We will reach out privately once we look into this situation further.

Oct 29, 2023 -

BUCKOSU responded

Thank you for responding. I am guessing that my next experience will be positive.

October 28, 2023

Always very friendly and do their best to keep you informed on your vehicle. Always leave with the job completed. More

by foxxyy28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dont remember her name, but she was on the service department.
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October 28, 2023

I was in the quick oil change at 6:45am in the morning in line. I didn't get my truck back from my oil change until 10:45am. More

by msteffens99
Recommend Dealer
No
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October 28, 2023

Friendly service, oil change was done in the amount of time I expected. Reviewed what was done with me. More

by dah72us
Recommend Dealer
Yes
Employees Worked With
Quick lane checkin person.
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October 28, 2023

Good service both in service area and after market store as well I am satisfied from everything More

by sandeep2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Hager
5.0
This rating includes all reviews, with more weight given to recent reviews.
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