Luther Burnsville Volkswagen

Dropping the ball About 6 weeks ago we bought a 2017 Golf Sportwagen. We love the car and got a reasonable deal BUT the customer service has been a disappointment. They About 6 weeks ago we bought a 2017 Golf Sportwagen. We love the car and got a reasonable deal BUT the customer service has been a disappointment. They `forgot to put a temporary license in the rear window eventhough they had the car `ready' for several days. We didn't realize it until we got home (our bad) and called the dealer. `Ooops. Sorry'. Isn't that a checklist item when selling the car? They did have a nice staff person drive to our home with the paper. Weeks went by and no actual license. A week ago they called and said they need something more from us to complete the title. They claimed they had been trying to reach us. If they had, no one left a message. We drove down, gave them what they need and asked that the plates be mailed to us. They estimated we would have them Wednesday. Today they called and asked that we come down again and pick up the plates. We were supposed to have had the plates by now. If you deal with this firm, you will find a decent selection of autos, nice sales staff but you would be well advised to make your own checklist before you take possession to avoid the annoyance of have to return to finalize the transaction. This is the second auto we have purchased them Burnsville. The first transaction was flawless. This one - well not so much. More

Best Customer Service Start to finish, Travis Brockman was wonderful to work with when I purchased my new car. He was friendly, helpful and very professional. Buying a car Start to finish, Travis Brockman was wonderful to work with when I purchased my new car. He was friendly, helpful and very professional. Buying a car is extremely stressful, but Travis made my experience fun. On top of all that, he sold me the exact car I wanted with exactly the features I wanted at a fair price. I will be a returning customer. I even invited him to join my family for dinner the day I picked up my car! Travis is the best! More

Awesome experience Great customer service and welcoming staff. This is my second vehicle I have bought there and happy with both the EOS and the Jetta. Very happy with Great customer service and welcoming staff. This is my second vehicle I have bought there and happy with both the EOS and the Jetta. Very happy with the financing and the salesperson. More

Totally AMAZING customer service!!! In a world where good customer service is hard to find, we had such a wonderful experience buying a car from Linda Radue! She is a gifted sales perso In a world where good customer service is hard to find, we had such a wonderful experience buying a car from Linda Radue! She is a gifted sales person who genuinely cares for her customers. She patiently listened and showed us only cars we might like - never trying to up sale us. When we found the perfect car, she reviewed all of the features with us and how to use them! She took her time and never did we feel that she was rushing to get us out the door and on to the next customer. Everyone we encountered at this dealership was top notch professional and personable including the general manager, Jay Radue. He spent time with us and was so friendly and kind. Truly - I just can't say enough! More

Fantastic Service I have recently purchased a 2019 Tiguan SEL R-line through Linda Radue. I have dealt with Linda in the past with a number of my VW leases. She has al I have recently purchased a 2019 Tiguan SEL R-line through Linda Radue. I have dealt with Linda in the past with a number of my VW leases. She has always worked very hard to get me the best deal she can. She makes you feel like she is your number 1 customer, but I know she works long hours for many other clients. I would recommend Linda and this dealership to anyone who wants to be treated fairly and with respect. More

Who knew buying a car can be fun I've bought a lot of new cars, but my experience at Burnsville VW had to be one of the easiest ever. My salesperson Linda Radue was super friendly, I've bought a lot of new cars, but my experience at Burnsville VW had to be one of the easiest ever. My salesperson Linda Radue was super friendly, helpful, informative and made me feel valued as a customer. The dealership is clean and organized and the service staff are super helpful as well. The facility you get your car from is a important part of the process as well. I really enjoy new Atlas as well as my buying experience. More

It was an amazing experience I was looking a car for my daughter It was a pleasure working with Travis and his staff. Everything went smoothly and I got the best deal for my ca I was looking a car for my daughter It was a pleasure working with Travis and his staff. Everything went smoothly and I got the best deal for my car I will recommend Burnsville’s Volkswagen to everyone I know! I know where to go for my next car purchase. More

I feel like a super VIP With market price so discoverable on the web, for the purchase and the trade, one should expect competitive pricing, with the “purchase experience” th With market price so discoverable on the web, for the purchase and the trade, one should expect competitive pricing, with the “purchase experience” the differentiator. I purchased at the best price and received a very competitive offer for my trade. I have to gird myself in advance of the visit to a dealer, in expectation of price negotiation, on the trade anyway, and pressure to buy unwanted extras. Here, I was delighted with helpful in depth product knowledge and an efficient, no-hassle, respectful process. Five stars plus plus! More

A++ Customer Service I recently leased my third Jetta with Burnsville VW and would highly recommend this dealership to anyone. The entire process was seamless from the te I recently leased my third Jetta with Burnsville VW and would highly recommend this dealership to anyone. The entire process was seamless from the test drives, lease financing options, including the personal vehicle features tutorial. As always, Linda was friendly and a joy to work with. The finance professional provided several options and I was able to choose a monthly payment that fits within my budget. Luke was very helpful with explaining the Android Auto and SiriusXM apps for streaming music. Plus, my past experiences with the service department for the 10,000 mile vehicle maintenance services have been exceptional. More

Purchased a BMW X3 Sales person Wendy was "GREAT" very personable and not pushy The finance person that did the paper work, was not a nice person, as soon as we decline Sales person Wendy was "GREAT" very personable and not pushy The finance person that did the paper work, was not a nice person, as soon as we declined the $5,000 service agreement, he was very RUDE and short with us. Stated this is an old car it will cost you a lot of money for repairs. More