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Luther Burnsville Volkswagen
Burnsville, MN
2,544 Reviews
Thank You for considering Luther Burnsville Volkswagen. Our Dealership has been in Burnsville for over 35 years. We are a multiple Volkswagen Wolfsburg Awarded Dealer, and strive to create an environment that makes you feel at ease with your automotive purchasing, service, and parts needs. Our ultimate goal is to make this the best buying experience ever! We continue to be #1 in Customer Satisfaction in the state, and will truly make your trip here one you won't soon forget. Come Shop at our Brand New, State of the Art Volkswagen Facility, and you'll soon see why it’s different here.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
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Showing 2,544 reviews
January 28, 2020
I am VERY unhappy with my car buying experience at this dealership. The salesperson, whose name I will leave out of this review to avoid associating him with all the negativity I feel, was overall good to dealership. The salesperson, whose name I will leave out of this review to avoid associating him with all the negativity I feel, was overall good to deal with. But that was the only positive. First of all, I did my research online and had selected a particular vehicle from their website. The listing purported to include all the features of that particular vehicle and its final sale price. However, when I went to the dealership and expressed interest in buying that vehicle, I was told that the actual price of the vehicle was $900 more than the price listed on their website due to some "added features" that were not in the vehicle description, nor were they included in the list price (one of the added features was $300 and the other was $600). I expressed my displeasure with these added costs, and felt it was deceitful, but we ultimately decided they were not going to be a dealbreaker. In fact, the salesperson agreed that having a different price at the dealership than was advertised on the website was misleading. He ultimately agreed to waive the $300 fee, but not the $600, but then gave us another $100 off (a "Friends and Family" discount). However, we were still being asked to pay $500 more than the advertised price. We decided to buy the car anyway. Unfortunately, that was only the beginning of what I perceived to be very dishonest sales practices. At the end of the process, we were brought into the business office to finalize the paperwork. When I was told the final price, the numbers seemed off to me. The finance manager assured me that “the numbers are all right." I then asked to look at his computer screen, as opposed to the piece of paper I had been given with the price breakdown. When I asked him to flip his screen and show me the second page of the price breakdown on his computer; sure enough, there was the $300 cost that was supposed to have been waived. At first, he feigned ignorance that the cost was supposed to be removed, but ultimately agreed to take it off (but only after making a phone call to verify that I was telling the truth). Next, I questioned the cost for tax, title, and license, which again was different on his computer screen from the paperwork I was given. The difference was approximately $150.00. He said that the numbers on his computer were the correct numbers. When I asked him to explain the discrepancy from the paperwork I was given, he said that the tax, title, and license cost on my paperwork was a "standard" number they use for all of their vehicles, but that mine was actually more because I was buying one of their more expensive vehicles. In other words, when they give you a price breakdown in writing, they use the same number for title for tax, title, and license regardless of which car you are buying. Completely understandable that it would be more for a more expensive vehicle, but don't tell me it's going to be one price, and then put it in writing, but then add $150.00, not tell me, and try to hide it just as I am signing the papers. Very deceitful. I was extremely upset at this point and asked if there was anything that could be done given that I was told one price and was being forced (if I still wanted to the vehicle) to pay a higher price. The sales manager looked at me and sarcastically said, "no, we're all in" and refused to make any concession, i.e., adjust the price down $150 to match the number that they had previously represented to me. I was ready to walk away at that point (and would have if my wife hadn't intervened; after all, we were buying the car for her). I realize that a few hundred dollars here and there is not a significant amount of money in the grand scheme of things, but that’s not the point. It is the way they went about their business. To change the price just as I sat down to sign the papers, after they had “inadvertently” tried to add $300 just a few minutes before? They were clearly more concerned about making every last dollar on their vehicle than they were customer service. When I expressed my displeasure with how the service manager was doing business, and that I would not have a positive review for the dealership, he lectured me for approximately two minutes about how good he was at his job and how hard he works and that he did not deserve a poor review. I left feeling completely disrespected, misled, nickel-and-dimed, and walked away from this experience thinking that I will never again purchase a car from this dealership. More
by DJK
Employees Worked With
Craig Luedke
January 24, 2020
Madi is the best in business!! She rolls the red carpet out for me every time and I have already referred her clients of mine which I only do when I have full confidence in someone’s abilities and they are out for me every time and I have already referred her clients of mine which I only do when I have full confidence in someone’s abilities and they are a normal human being just like myself. Luther Auto Group is lucky to have someone like Madi! She is a ROCKSTAR!! Enough said! Brett Meyer Mortgage Advisor Finance of America Mortgage More
by brett.meyer
Employees Worked With
Madison Stanton
January 19, 2020
Top Notch Customer Service Purchased a Certified Pre Owned vehicle from Burnsville VW and the process could not have been more pleasant. Absolutely no pressure from our sales p Purchased a Certified Pre Owned vehicle from Burnsville VW and the process could not have been more pleasant. Absolutely no pressure from our sales person, Linda Radue. She answered all our questions and ensured we felt good about the decision we were making. It truly felt like we had a friend working at the dealership helping us find and purchase a car. From the moment we hit the lot, till when drove off with the car, everyone at Burnsville VW made us feel welcomed and relaxed. More
by ccurtright
Employees Worked With
Linda Radue
January 19, 2020
Great experience. Quick turnaround. Knowledgeable staff. Experienced staff. We live 30 miles away...Linda had the cars we were looking at running by the time we showed up. Time is precious; Linda made t Experienced staff. We live 30 miles away...Linda had the cars we were looking at running by the time we showed up. Time is precious; Linda made the best use of it. More
by jt
Employees Worked With
Linda Radue
January 18, 2020
Was a great experience purchasing with Burnsville Volkswagen. Made it easy and stress free. Was my first time purchasing a new car which is crazy, and this was an amazing first experience. Volkswagen. Made it easy and stress free. Was my first time purchasing a new car which is crazy, and this was an amazing first experience. More
by Nick Fox
Employees Worked With
Eddie, Travis Brockman
January 17, 2020
Great experience with Linda Radue. Bought a used Atlas and service was able to quickly take care of a few minor issues quickly before sale. Everyone at the dealership had a high level of professionalism, and service was able to quickly take care of a few minor issues quickly before sale. Everyone at the dealership had a high level of professionalism, and text communication when license plates came in was convenient. More
by Jason s
Employees Worked With
Linda Radue
January 17, 2020
Excellent customer service Purchasing a used car and trading one in can be a confusing and stressful time. Linda Radue made the experience very easy and explained everything so Purchasing a used car and trading one in can be a confusing and stressful time. Linda Radue made the experience very easy and explained everything so thoroughly that when we left we felt very comfortable and would not hesitate to return to your dealership. Other staff at dealership also very helpful and courteous. No sales pressure and first rate all the way. More
by anita.tryon
December 19, 2019
My family and I have always been a one car family and have owned 2 jettas, a passat and a touareg. We were contact by the dealership to which is where I chose to make my home dealership for all services have owned 2 jettas, a passat and a touareg. We were contact by the dealership to which is where I chose to make my home dealership for all services on my 2015 Jetta once we moved to Minnesota from Arizona and was told about some really great deals ending the year that may be beneficial for us to look at. After dealing with Dylan H and Eddie C we walked out the next day with 2 brand new 2019 jettas that will make our lives so much more accommodating and manageable for not much more per month than the one car we had! This was by far the best car buying experience we have EVER done period! Knowledgeable, caring and compassionate about what we could afford and didn't waste our time on nickle and dime deals that were not possible for us to be in. When we told our 7yr old about the ability to get a 2nd car she began to weep😭. I said "what is wrong sweetie?" She replied "daddy you dont know how magical you just made this Christmas season now that I dont have to get up in the morning @5am to go with mommy to take you to work and come home to go back to bed and get back up to get ready for school!" On the days I used the car and my wife would use a Lyft or uber our daughter would be at school 2.5 hours early in the ymca sacc program that would also keep her after for 1.5 hours making for a 10-11.5 hour school day for kindergarten,1st and the first trimester of 2nd grade. The hard work and compassion that thos group of people did for us has transformed our family and lives to which we are forever grateful🙏. NO ONE ELSE has ever been this good during ANY of our previous purchases of VW vehicles and they need to be recognized! This entire dealership has a great thing going and Volkswagen should be grateful to have this staff present. Thank you again and keep doing great things because we will be back and sending EVERYONE we talk to your way! Happy holidays and merry Christmas 🎅🤜🤛💯🙋♂️ More
by antbilyeu
Employees Worked With
Eddie C, Dylan Hoffman
December 15, 2019
Top notch I highly recommend working with Madison she is Wonderful to work with. No pressure with her and no “car salesman” pitch. She definitely knows her stuf I highly recommend working with Madison she is Wonderful to work with. No pressure with her and no “car salesman” pitch. She definitely knows her stuff. Great experience More
by White_pine
Employees Worked With
Madison Stanton
December 13, 2019
Another Great Experience! I purchased my second vehicle from Burnsville VW and Linda Radue. Linda made this experience as incredible as my first. I am a raving fan and she will I purchased my second vehicle from Burnsville VW and Linda Radue. Linda made this experience as incredible as my first. I am a raving fan and she will be my "go to" for future vehicle purchases as well. I recommend that if you are in the market for a VW - the Burnsville dealership and Linda should be your first choice. More
by matt.fenn
Employees Worked With
Linda Radue
