Luther Burnsville Volkswagen

Our salesperson Ehren was very helpful answering questions and taking us for a test drive so we could make sure we were on the vehicle that was right for us. We are completely satisfied with the wh questions and taking us for a test drive so we could make sure we were on the vehicle that was right for us. We are completely satisfied with the whole experience. Megan, the finance manager took the time to explain the paperwork and all of the options that were available to us. The Manager, Tim was very helpful through the whole process. We will be recommending Luther Burnsville Volkswagen to anyone interested in a new vehicle. More

Ka was extremely courteous and helpful. Made the process as easy as possible! Parts dept has been excellent as well! Made the process as easy as possible! Parts dept has been excellent as well! More

I have been working with Burnsville VW for 12 years and have always been treated great. have always been treated great. More

We had the pleasure of working with Garrett Devine to purchase our 2025 Atlas,He was very knowledgeable and responsive,we also had a great experience with Megan in Finance.We feel very happy and comforta purchase our 2025 Atlas,He was very knowledgeable and responsive,we also had a great experience with Megan in Finance.We feel very happy and comfortable with buying experince.Higly recommend Garrett and Burnsville Vokswagen. More

Such a warm and welcoming atmosphere! I’ve only ever purchased cars through Luther and decided to give the Burnsville location a try and I’m so glad I did! Luke and Megan were the kindest I’ve only ever purchased cars through Luther and decided to give the Burnsville location a try and I’m so glad I did! Luke and Megan were the kindest people, answering all my questions and making sure I had all the available information I needed to make my purchasing decision. Highly recommended this dealer to anyone who’s taking on the tough task of buying a new vehicle! More

I don't typically write reviews, even for negative experiences, but this place has finally given me a reason to due to how inconvenient the experience I had was. To start, I had an oil leak in my VW G experiences, but this place has finally given me a reason to due to how inconvenient the experience I had was. To start, I had an oil leak in my VW GTI. I have an aftermarket warranty and decided to take it to VW to fix it, as out of all places to fix my car, they should be the ones to do it correctly and efficiently (I was wrong on both fronts). First, they fixed my timing chain cover gasket and did it in a timely fashion. They mentioned there was residual oil and that it would be $100 to fix it. I thought that was odd because I thought that would be part of fixing my leak, and not to forget, my car is under warranty, so I don’t know why I would have been on the hook for that. At this point, I thought my car was fixed. I picked it up, got it cleaned elsewhere, and the first day it didn’t leak at all, and I was happy with my experience. That didn’t last. Every day after, I’ve been leaking oil. To give the benefit of the doubt to the person who cleaned out the residual oil, I parked on the street and monitored it closely. After a month, it was clear to me that this is not residual oil from improper cleaning. This was a leak, and I think that’s indisputable. So, I took it back Friday the 22nd. By 4:40 that day, they called me back. Brad Knudson, my service advisor, proceeded to tell me that there actually was not a leak, so all the oil leaks I’ve been experiencing for the last month were all residual, and the person who cleaned it didn’t do a good job. For context, I watched the technician clean it. I got it done at a dealership that I trust. Brad told me with full confidence the past month of leaking oil was all residual. I didn’t believe an ounce of what he was telling me. I happened to be busy and had to leave it overnight. I picked it up Saturday morning with a buddy of mine who knows the whole story, as I’ve been venting to him since the phone call I had with Brad. We got there, and I took my keys and backed out my car. I told my buddy to watch and look for any leaks due to my skepticism. To my surprise (there was no surprise), there was a small pool of oil. At this point, I truly began to become frustrated with Brad Knudson and Burnsville Volkswagen. I feel as if I was neglected and disrespected by Brad, and he wasn’t taking me or my issues seriously. The reasons why, I do not know. I gave the keys back to a different service advisor, and she passed it on to Brad. I told her, as I told Brad the couple of times before, to keep the car as long as they needed—I just wanted my car fixed. I understand that finding and fixing these issues isn’t always easy. My car sat over the weekend, and I got a voicemail Monday morning from Brad telling me that the issue was my drain plug and a specific washer with it. This completely contradicts the claim Brad made three days prior, saying there was no leak at all. In that phone call, I made sure I didn’t misunderstand Brad either. He was sure of it. At this point, I would consider this a misdiagnosis. Regardless of whether I had another issue before or not, I came for a leak, and they said there was no leak. Yet, in their own parking lot, my car was leaking. I’m sure many reading this would consider this a misdiagnosis also. In that voicemail, Brad said to get this done wherever I got my last oil change, rather than correcting his incompetence and showing compassion like I had shown during the last three visits, and offering to fix it themselves—mind you, the car is in their lot. I left a voicemail, and he called me back saying that the fix is an oil change. Nothing too major, thank God, but I felt that after the last month of subpar treatment, it was only right for them to cover the cost of the oil change. Mind you, their cost is lower than my cost of $107. In my and Brad’s five-minute phone call, he was disrespecting me right away with a rude tone and talking over me to the point where I had to tell him it was my turn to speak. More

Luke Klingson helped me buy a vehicle. He was responsive, considerate, and took time to research my questions in advance. He had a nice route picked for a test drive, and he didn't try to He was responsive, considerate, and took time to research my questions in advance. He had a nice route picked for a test drive, and he didn't try to fast talk me. He worked out a trade-in that felt fair to both of us. Luther Burnsville VW handled the registration and plates, which was super convenient. I had more fun doing paperwork with Megan Cooley in Finance than I would have thought possible too! After purchase I took the car I bought to a shop I've worked with before just for a second set of eyes, and they agreed the car was a good buy and in good shape. I'm satisfied. More

Garret was great helping us find our next vehicle. Answered all our questions and was pleasant to work with Answered all our questions and was pleasant to work with More

I really enjoyed process and staff made me feel at ease and comfortable. Usually I get upset stomach when dealing car purchases, not this time. and comfortable. Usually I get upset stomach when dealing car purchases, not this time. More

Ka was an excellent help with me and my parents when we came in to find me a new car a few weeks ago, open for a test drive on the car we eventually took home, a 2023 Nissan Ariya. Ka was very helpful with came in to find me a new car a few weeks ago, open for a test drive on the car we eventually took home, a 2023 Nissan Ariya. Ka was very helpful with everything else in regards to getting the car ready for us to pick up 2 days later. Very helpful, and excellent sales work! More