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Luther Burnsville Volkswagen

Burnsville, MN

4.9
2,536 Reviews
Thank You for considering Luther Burnsville Volkswagen. Our Dealership has been in Burnsville for over 35 years. We are a multiple Volkswagen Wolfsburg Awarded Dealer, and strive to create an environment that makes you feel at ease with your automotive purchasing, service, and parts needs. Our ultimate goal is to make this the best buying experience ever! We continue to be #1 in Customer Satisfaction in the state, and will truly make your trip here one you won't soon forget. Come Shop at our Brand New, State of the Art Volkswagen Facility, and you'll soon see why it’s different here.
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14550 Buck Hill Road

Burnsville, MN

55306

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Showing 2,536 reviews

May 20, 2012

Everyone was very helpful and friendly to us. We looked at several cars at several dealers and felt that this was the best all around deal of any of them. Linda and her husband were excellent, as was Bob R More

by Kate Wombacher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Radue
May 19, 2012

From initial phone call to driving our new car off the lot, it was A+ service! Thank you Jared and Jacque. We really appreciate being welcomed at the door, you keeping our kids happy, and knowing these More

by gauert
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jared Frantz
May 14, 2012

CAUTION! I ordered a Passat TDI from this dealer. After waiting a couple of months for it to arrive, they tried to screw me on my-trade in. They offered about $500 less than what Kelly Blue Book, NADA, an More

by tim964
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Barcalow
Aug 03, 2012 -

Luther Burnsville Volkswagen responded

When the customer ordered a new vehicle we appraised his trade in with the understanding it would need to be re-appraised when the vehicle arrived 6 to 8 weeks later. When we did the re-appraisal we felt the car was probably worth a few hundred dollars less. There was an additional couple thousand miles and the wholesale market had been declining. Auction prices were down, especially on high mileage SUV’s. Despite that we decided to offer him the same value as we had when the car was first ordered. It is true that some book values had fluctuated up a couple hundred or few hundred dollars. There was also a guideline or two that had declined. We do use these book values and online appraisal tools as a guide when we put a value on a vehicle. Sometimes however these guidelines are above what the market dictates a vehicle is actually worth, and other times they are below the true market value. I believe the misunderstanding arose because one book value happened to match our first appraisal when the car was ordered, and even though that particular book value went up, our valuation of the vehicle did not. I can also understand the customer’s frustration that we were within just a few hundred dollars of “agreeing on a price.” We however are a Luther Fair Value facility and we make a serious commitment to put our best price and trade valuation forward without playing any games. We do not “hold back” a couple hundred dollars which could then be used to increase the value of his trade. We are sorry that anyone would leave with a poor impression of our efforts, but we do appreciate the feedback.

May 10, 2012

The space itself is gorgeous. Jared was so helpful and friendly, I believe we've started a relationship that will endure. I also signed on for an extensive care program, I'm looking forward to "loving" m More

by mikedgibbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared, Jared Frantz
May 05, 2012

Great attentive service. From the first experience with mike online to finishing with financing they catored to our needs of the day. My daughter ended up with her bucket list car and couldnt be happier More

by bogiebj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
mike barcalow
April 30, 2012

John was very helpful, courteous and knowledgeable with buying my new (used) car. I had a noise in the car when picking it up and he made sure that it was fixed before leaving the dealership. His profess More

by cllarsen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Trombley
April 24, 2012

I was very pleased with the service provided when leasing a new car for the first time. Jared was very professional and well versed on Volkswagen new and used cars. He was able to answer any and all question More

by Enge0288
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Frantz
April 22, 2012

We bought a Passat TDI in January and a Jetta TDI in April. Our salesman, Steve Kahn, and the staff at Burnsville Volkswagen were very easy to work with and non-pressuring. Steve listened to our needs More

by muelleimer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
April 19, 2012

I was very satisfied with my experience with Linda Radue and Burnsville Volkswagen. I found Linda and the entire staff to be helpful and friendly. I purchased a used Ford at Burnsville VW and after I le More

by beckmantj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Radue
April 18, 2012

Steve Kahn helped me with my first car purchase - a Eurovan back in 2002 - and also my second - a Golf in 2009. I feel lucky to have met him on the lot! Both times, he was friendly and competent, answ More

by jmehre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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