Luther Burnsville Volkswagen

Steve is great to work with. No pressure and I took more of his time than I expected. He ran 4 price scenarios for me and got exactly the payment I wanted. It was an excellent experience. of his time than I expected. He ran 4 price scenarios for me and got exactly the payment I wanted. It was an excellent experience. More

The service we received every step of the way, especially Linda Radue, was beyond our expectations! Between correspondence online and our actual dealer experience, we were driving our new VW Jetta home on da Linda Radue, was beyond our expectations! Between correspondence online and our actual dealer experience, we were driving our new VW Jetta home on day three. Luther by far was the best dealer experience we have ever had when purchasing a car. We would highly recommend this dealership! More

I wouldn't buy a car from anyone else! The staff at Burnsville VW are outstanding, and so is the service they provide. They will even drive me down the road so I can get errands done while they service Burnsville VW are outstanding, and so is the service they provide. They will even drive me down the road so I can get errands done while they service my vehicle and promptly pick me up when I am ready. More

After purchasing a volkswagen a few years ago at Luther Westside VW (in St Louis Park, MN) we initially went back to look for a used 2012 Tiguan. The service was terrible, to say the least. After reading Westside VW (in St Louis Park, MN) we initially went back to look for a used 2012 Tiguan. The service was terrible, to say the least. After reading good reviews about the Burnsville Luther dealership we decided to give it a try. We worked with Linda Radue, who was fantastic to work with. She was knowledgeable, gave us a fair price on our 2002 Jetta trade-in, and went out of her way to make sure we were 100% happy with our purchase of a used 2012 Tiguan. When we were about to leave she came out to show us a few features and we all noticed a slight white spot on the black car, she sent the car back to have it "buffed" out - talk about great service! We have a 2006 passat that we will need to replace in the next year or two and we will 100% go back to Burnsville Luther and ask for Linda. Customer service is so important and Luther Burnsville seems to understand the importance of making it a positive experience for their customers. More

Our experience was rather unusual. We live in Hot Springs, SD and were visiting family in the Twin Cities. We had a 2011 Jetta TDI with 48000 miles on it. We had a problem with the car a few months i Springs, SD and were visiting family in the Twin Cities. We had a 2011 Jetta TDI with 48000 miles on it. We had a problem with the car a few months in the past where it wouldn't start. It was hauled to the dealer in Rapid City (fine folks also!) but they were unable to duplicate the issue. While we were in MN it did it again. This time my son and I fixed it by disconnecting the battery cable and waiting a minute or so, reconnected it and we were off. (Just like a Windows PC at the BSOD!) So we went to Burnsville VW to see if they could fix it before we headed back to SD. As luck would have it we met Sandie (a wonderful person!) And while we were waiting she introduced us to Linda. When the smoke cleared we were driving out with a 2013 Jetta TDI; a near duplicate to the 2011 version. So off we go back home and we stop at a Shell station in Luverne, MN to get fuel. We were unable to get the nozzle into the car!!! Turns out VW in their ultimate wisdom(?) decided to add an interlock to prevent folks from putting gasoline into their cars. Now this is just fine had we known about it. Called Burnville and other VW sites and got mixed reviews; some knew of the issue and some didn't. A dealer in Sioux Falls said if we get there they would help us out - which they did - went to a local Sinclair station and the nozzle went in fine. Turns out there are 'THREE' sizes of diesel nozzles now-days and not all stations have the new 'mid-sized' required for diesel VWs. Fortunately for us we got great help from the VW dealers we dealt with and the weather cooperated. Had it been 30 below and 50 mph winds and we were nearly out of fuel..... So make sure you test the fuel filler nozzle at your local service stations before venturing too far!! We have had no issues since and the car has been over 4000 miles so far. Never found out what happened to the 2011 car... More

It was a very simple deal on my certified GTI. Had test drove many GTI's so after I test drove theirs I went home and went through the numbers and all the information provided by Jared. It was a good deal drove many GTI's so after I test drove theirs I went home and went through the numbers and all the information provided by Jared. It was a good deal so we went and got it that night. It had a few things that needed to be fixed on the car and they took car of them no problem. The guys that I talked to in the service area were very nice and courteous. So far I'm very happy with this dealer and my car. More

Ryan was extremely helpful and accommodating from our first visit (and there were many) to the delivery of the car. No Pressure what so ever. He explained everything that the car has so well that we have first visit (and there were many) to the delivery of the car. No Pressure what so ever. He explained everything that the car has so well that we haven't had to pick up the manual yet!!! It was great customer service. It has been the best experience I've ever had while shopping and buying a car. Very Happy with our New Passat! Thank You Ryan :-) More

Very pleased working with dealership, they were friendly, accommodating, helpful, and had great communication either over the phone or email, Linda was always there! Excellent! accommodating, helpful, and had great communication either over the phone or email, Linda was always there! Excellent! More

We recently purchased a new 2013 VW Passat from Luther We recently purchased a new 2013 VW Passat from Luther Burnsville VW, with Lisa Calhoun as our salesperson. This was our third new VW in 7 years, We recently purchased a new 2013 VW Passat from Luther Burnsville VW, with Lisa Calhoun as our salesperson. This was our third new VW in 7 years, and the first one at Luther Burnsville. The Luther Burnsville VW practice of setting a fixed price on each new automobile was a welcome reduction of stress for me. Based on my experience and research, I knew it was about as good a price as can be had. The price offered for our tradein was right on the mark, judging by my prior research. So my anxiety level during the whole process was just about non-existent. Jeff Kloetzke in the finance office was very helpful, even at the end of a long day for him. We went to this dealership for the first time with no appointment on a busy Saturday afternoon. We left with our new car and VW financing. Lisa was more than helpful, with just the right balance of answering our questions and fetching cars of different colors, and letting us talk privately. She helped her other customers, who had appointments, along with us, with grace and tact. And to top it all off, her unique sense of humor made the whole afternoon extra pleasant. All in all, meeting Lisa Calhoun and Luther Burnsville VW was a really nice experience. And the car? Well, you know you bought the right one when you find youself going to your garage just to look at it. More

Jared Frantz was so personable and easy to work with. I spent so much time with us to help us find our perfect vehicle. We test drove 3 cars and we never felt like a burden. We are very happy with our ex spent so much time with us to help us find our perfect vehicle. We test drove 3 cars and we never felt like a burden. We are very happy with our experience and left with a Used VW Beetle that we couldn't be happier with. Thank you so much! We will recommend anyone we know who is looking for a new car. More