Luther Burnsville Volkswagen

After my 2008 Passat Wagon had been serviced many times at VW Burnsville and being real pleased, I decided to pursue buying a new car from Burnsville VW. Having done some research on the 2014 Passat I mad at VW Burnsville and being real pleased, I decided to pursue buying a new car from Burnsville VW. Having done some research on the 2014 Passat I made an inquiry on line and was immediately contacted the next day by Linda. Both my wife and I were very impressed when greeting her for the first time. She listened to our needs, not pushy and was responsive by having us test drive several cars. Linda is a true professional. She is very knowledgable and presented with us several options once we decided to purchase the car. When we picked up the car she was there to meet us and had finance go over all the paperwork detail. Linda took a lot of time with me and I wife to explain all the features and how to operate the vehicle with all the new technology. She followed up the next day to make sure there were no issues and then scheduled our next appointment for routiene maintenance. Overall on a scale of 1-10 I would have to rate her a 10. I would not hesitate to refer anyone to her if looking for a new or used car. Very satisfied buyer. Harvey Humes More

As a first-time visitor to Burnsville Volkswagen, I was totally impressed by the quality of the dealership and the friendly reception I received from Linda Radue. Linda quickly facilitated test drives of totally impressed by the quality of the dealership and the friendly reception I received from Linda Radue. Linda quickly facilitated test drives of the two Jetta models that I was interested in comparing, and she provided me with all the technical and pricing information I needed to make a purchase decision. I also received a prompt, satisfactory evaluation of my trade-in. When I called back in a week or two with my purchase decision, Linda was able to give me detailed financial data including an accurate bottom line and delivery date estimate. When I came to pick up the car, I was able to inspect (it was clean and perfectly prepared) and drive the car before completing the financial transaction with Tom Walsh. Tom efficiently presented the bill of sale in a straightforward manner. There were no surprises, and the matter was quickly completed. Linda kindly gave me a short tour of the service area and customer lounge, introduced me to service personnel, and briefed me on some of the car's controls and infotainment system features including pairing my cellphone. She also scheduled the 30-day service appointment for me. All in all, it was easily the most enjoyable car-buying experience I have ever had thanks to Linda, Tom and the other people involved. I left with the highest opinion of the dealership, and I will not hesitate to recommend Burnsville Volkswagen to others. More

I enjoyed working with Luke a lot. He helped me make a decision and was very creative with solutions and ideas for the transaction and above all, he was very patient! Love a dealership who won't push you decision and was very creative with solutions and ideas for the transaction and above all, he was very patient! Love a dealership who won't push you to leave with a car the same day! More

We felt that the price was acceptable. When we came in the morning, Linda was great and very helpful. We decided to shop around the price a bit and went to other dealerships. We decided that the price sh the morning, Linda was great and very helpful. We decided to shop around the price a bit and went to other dealerships. We decided that the price she gave us and helpful service warranted a return to the Burnsville location to purchase the vehicle from her. When we came into purchase the car we waited a painfully long time. Linda spent her time trying to sell other people cars. Had she gotten someone else to help us that would have sped up the process and kept us happy. We even told her that Laura had to leave at 4:30 p.m. for a performance that evening. We had come back a little before 3 p.m. thinking this would be enough time. We didn't start paperwork until around 4 pm. Laura ended up staying until almost 5 p.m. to finish paperwork. Kurt stayed to finish the rest and ended up late for her performance. Im not sure if she was going to lose commission by having someone else help us or what, but the service provided in sealing the deal was unacceptable. Also, when we checked the accuracy of our names, she had gotten them wrong. Our last name is Taken-Holtze, not Holtze. While it was nice to receive a thank you card in the mail, it was addressed to Mr. and Mrs. Kurt Holtze. Those people do not exist. We are not Mr. and Mrs. Kurt Holtze; we are Laura and Kurt Taken-Holtze or Mr. and Ms. Taken-Holtze. This is Kurt typing this by the way. To sum up, service was great in the beginning, a very fair price from the start, but had we known the ordeal and time it would take to follow through with purchasing a car, we likely would have gone elsewhere. When the car needs service, we're not sure this is where we will go. More

Love Burnsville Volkswagen!!! Steve Kahn our sales person was extremely nice. He was so helpful in finding our used Impala. We got a great deal at VW, We had been looking for a week for this type of vehic was extremely nice. He was so helpful in finding our used Impala. We got a great deal at VW, We had been looking for a week for this type of vehicle & they had one $400 cheaper and 30,000 less miles. We love our car! Even on a Friday night the employees stayed past closing to finish up our paperwork so we could go home with our new car!! While waiting for paperwork we enjoyed a wonderful conversation with Steve. Have been bragging VW up with all our friends. Thanks for your hard work. More

Hayden was very helpful in the purchase of my new car. I would definitely recommend him and the dealership to anyone who is looking for a new car. would definitely recommend him and the dealership to anyone who is looking for a new car. More

Ann Shirley did a great job!! She helped keep my service within budget. Made good use of the coupons I had. Good Job and great service. She keep me informed on the progress. within budget. Made good use of the coupons I had. Good Job and great service. She keep me informed on the progress. More

I have owned 9 Volkswagens since I started driving. All wonderful cars. What makes the experience better is working with a dealership I trust will be honest and provide outstanding service. Luther Burnsvil wonderful cars. What makes the experience better is working with a dealership I trust will be honest and provide outstanding service. Luther Burnsville Volkswagen meets my high standards. I would recommend them to anyone, anytime! More

My husband and I are current Golf owners. I was recently in a car accident and my Golf was totaled. We worked with Linda Radue at Luther Burnsville Volkswagen and recently purchased my new Golf TDI. Linda w in a car accident and my Golf was totaled. We worked with Linda Radue at Luther Burnsville Volkswagen and recently purchased my new Golf TDI. Linda was knowledgeable, friendly and customer centered. She was empathetic, understanding and very supportive during an emotional time! She even called after the purchase to check in on how I was doing! Our experience working with Linda was "one of a kind" and I would highly recommend her and the Luther Burnsville Volkswagen Dealership to anyone interested in purchasing a Volkswagen. Great car...super dealership...thanks Linda!! More

I always feel fairly treated at Burnsville Volkswagen, especially when working with Sandie Fuller. She always goes the extra mile to save time and money. Had my 80,000 mile service and she carefully rev especially when working with Sandie Fuller. She always goes the extra mile to save time and money. Had my 80,000 mile service and she carefully reviewed every item and made sure I only paid for what was needed. And when we agreed on the services and the cost, she called while car was being repaired to reduce the cost by $300 as a seal we thought was needed turned out to be okay. Always feel special there and they always go above and beyond. Have never felt ripped off or forced to make a questionable repair. Honest hardworking people - that's the vibe at Burnsville Volkswagen. More