Luther Burnsville Volkswagen

Excellent Experience We went to look at a 2013 Volkswagen CC and had a trade in. Everyone that we spoke with was knowledgeable and so very willing to help. Linda is one We went to look at a 2013 Volkswagen CC and had a trade in. Everyone that we spoke with was knowledgeable and so very willing to help. Linda is one of the warmest salespeople that I have met. We had 2 of our children with us and they were also treated with respect. Too often, people seem to care only about the ones signing for the car - not so here. In fact, my daughter got a sliver in her finger and Linda helped to get it out! (above and beyond the call of duty!). When we worked with Jackie on our financing, she again was very friendly and knowledgeable about the different options and the ramifications of the different payment schedules. There was a small fix to be made to the vehicle and they made a excellent effort to get it done so that we could take the car with us that day (and it was on a Saturday afternoon), instead of driving back to get it (we live on the opposite side of the Twin Cities). It was a very pleasant experience and I have already told friends and relatives how pleased we were with Luther. What was also very nice is that Linda wasn't pushy about the sale and she took a lot of time with us. We will definitely recommend Luther and Linda to anyone we know who is looking for a vehicle. More

New Passat Purchase Traded in a 2009 VW Jetta for a 2014 VW Passat. Jim created an extremely pleasurable buying experience. We never felt pressured at any time, and rec Traded in a 2009 VW Jetta for a 2014 VW Passat. Jim created an extremely pleasurable buying experience. We never felt pressured at any time, and received a fair price on our trade. Jim was both professional and patient, allowing us to test drive as many vehicles as we felt necessary in order to make the right buying decision for our family. I would highly recommend Jim as a sales person, and as a result he will receive both referral and repeat business from us. Luther Burnsville VW is a great dealership for anyone in the market looking to purchase a new vehicle. More

New Car We had a great experience buying my new Beetle. Linda was friendly, knowledgeable, helpful and professional. She answered all our questions and made We had a great experience buying my new Beetle. Linda was friendly, knowledgeable, helpful and professional. She answered all our questions and made the process smooth and fun. We will definitely recommend her and Burnsville VW to our family and/or friends! More

Excellent Service Experience Service completed for a recall at no cost to me. The online scheduling was easy. The text reminder accurate and timely. Sandie the service represen Service completed for a recall at no cost to me. The online scheduling was easy. The text reminder accurate and timely. Sandie the service representative was courteous, professional, friendly and was genuinely interested in providing excellent service. I requested and was provided a loaner car (new VW Passat). The car was brought in to the garage to me instead of me looking for it outside (nice touch). I received a phone call when the car was ready. Sandie explained the work that had been completed on the car and addressed all of my questions with satisfaction. My car washed before I arrived and was brought in to the garage for me. I was offered coffee and cookies while there. Overall, it was an excellent experience. More

New Volkswagen Passat Sport I recently leased a 2014 VW Passat Sport from Burnsville Volkwagen. I dealth with Luke Klingson. Luke was extremely helpful in helping my wife and I p I recently leased a 2014 VW Passat Sport from Burnsville Volkwagen. I dealth with Luke Klingson. Luke was extremely helpful in helping my wife and I pick out the car for my wife. He was knowledgable and answered every question we could possibly throw at him. I would highly recommend Luke and Burnesville Volkswagen if you are in the market for a new car. They were more than fair on the trade in on my old vechile. It was a great experience! Thanks again Luke. More

Worst Customer Service Ever Actual service, fine. Scratch on LR wheel after. Saw scratch and called. Told to bring in. Brought in to Shannon Adams. Accepted no responsibility, fi Actual service, fine. Scratch on LR wheel after. Saw scratch and called. Told to bring in. Brought in to Shannon Adams. Accepted no responsibility, fine. But SO condescending to me. Only resolution offered was 2x cost of elsewhere. Drove over 20 miles out of the way to go to different VW dealer with much better customer service. Thank you Rick W at Luther VW Westside. Your card is in the mail!! More

Easy Going Wow Factor! I was talked into test driving a Tiguan by my son, who has been a VW fan for many years. I was receptive but certainly not convinced as I am a Subaru I was talked into test driving a Tiguan by my son, who has been a VW fan for many years. I was receptive but certainly not convinced as I am a Subaru for life person! We were warmly & professionally greeted by Jim who asked just the right questions and set me up in a test drive of two vehicles that fit my needs. We spent quite a while going over VW's surprise features, and Jim answered all of my questions. I felt no pressure at all when I left the showroom with out purchasing the Tiguan that night. The very next day I went to my local Subaru dealer, who had a vehicle that would have suited my needs very well. But... I could not get the Tiguan, or Jim's warm professionalism out of my head. For me, the respect and time that Jim offered was superior to the other Sales staffs. I walked out of that dealer, jumped in my van, and drove down to Burnsville. I was greeted warmly right from the get go by the Receptionist. Jim was with another customer when I arrived so I was directed by the receptionist to the lounge. Jim stopped in within the first 5 or so minutes to let me know he knew I was there. The entire process was short and sweet. He and Jacque worked to get me the perfect price point and the perfect loan rate. When a sales person can make you feel they have your best interest in mind, that sales person has exceeded expectations. I will continue to rave about my experience with Jim G and the staff of Burnsville VW! I look forward to upgrading in a few short years and really hope to be able to work with Jim and Jacque again! More

Red carpet service and salespeople I knew I wanted a VW but was not sure of the model , engine or even trim of the vehicle I would settle with. I contacted Linda Radue and she was pleas I knew I wanted a VW but was not sure of the model , engine or even trim of the vehicle I would settle with. I contacted Linda Radue and she was pleasant to work with from the beginning. She listened to my requirements, carefully pulled out several cars for me to test drive and was patient every step of the way. She was never pushy or aggressive. She teamed up with Jacquie in finance to make this a very smooth transaction. I will buy a car from Linda Radue and VW Burnsville again, without hesitation. More

Great new car buying experience I'm very happy with my new GTI purchase and the service I received from Luther Burnsville Volkswagen. I preordered my car back in December 2013, and I'm very happy with my new GTI purchase and the service I received from Luther Burnsville Volkswagen. I preordered my car back in December 2013, and Jared Frantz did an excellent job communicating with me on a monthly basis any updates on my new car. It was always very easy and quick to communicate with him, and he did a great job going over the car and any questions i had about it. Setting up the financing info with Jacque Gadient was also very quick and easy. She also knew i was an out of town buyer, so she informed me in advance of the SkipChips option on my car so that I could get it done before getting to the dealership. this helped me save time, which was greatly appreciated. Overall, I'm very happy with my buying experience! More

Buying My Bug. I had a great experience at the Burnsville VW. I would like to thank Jared Frantz for being our sales man and giving us a great costumer service. Ever I had a great experience at the Burnsville VW. I would like to thank Jared Frantz for being our sales man and giving us a great costumer service. Everything about the car I purchased was explained to me before I left, the car was detailed, and filled with gas before we pulled off the lot. We were given information for contacting the dealership in case of questions or problems, as well as had our first maintenance appointment scheduled. I would recommend this dealer to any family member. More