Luther Brookdale Volkswagen - Service Center

Not satisfied with the service. I scheduled an oil change and was greated by a new service memeber. I said I think I've had at least 5 oil changes so am due for the "free" service I scheduled an oil change and was greated by a new service memeber. I said I think I've had at least 5 oil changes so am due for the "free" service. He wanted to check the key tag which I replied that that isn't updated as I have two others at home, can you check my service records. Of which he said he couldn't. To my dissapointment, ended up using a coupon instead. I then asked the check-out clerk and she claimed she had no access to my service records. Upon check out I ask the service member to print me my records, at the time I should have reviewed them before paying as it does show I had more than enough oil changes to receive a "free" one. Now that my vehicle is out of warranty, it will be quite a while before I return to use your services other than finally receiving that elegidly "free" oil change. More

They were very helpful throughout the process of getting my car fixed. And ensured I was satisfied with repairs. They also maintenanced my vehicle in timely manner. my car fixed. And ensured I was satisfied with repairs. They also maintenanced my vehicle in timely manner. More

Sean the service manager, Brad and Nicholas the service advisors were all awesome to work with. advisors were all awesome to work with. More

They explained to me in detail what needed to be done. They also arranged a loaner while my car was getting done. They also arranged a loaner while my car was getting done. More

Great service as always from Jason. He listens, recommends and keeps in mind of budget He listens, recommends and keeps in mind of budget More

Very friendly staff…and service was performed in a timely manner and met my expectations. manner and met my expectations. More

First of all, all the boys there literally treats me like their little sister, and that is very comforting to me. Sometimes, I go in crying thinking I have do billions with my car, and they break it down so their little sister, and that is very comforting to me. Sometimes, I go in crying thinking I have do billions with my car, and they break it down so easily for me. This is my spot! I trust them with my life. More

Our salesperson John Korohlu did a great job as well as Scott Smith. Very happy with the car and our experience! Scott Smith. Very happy with the car and our experience! More

It is always a great pleasure to take my vehicle in for service at VW. Great service and customer care. service at VW. Great service and customer care. More

Great service and support! I am happy with being informed and given choices, and feel satirized with how my cars has was resolved. I am happy with being informed and given choices, and feel satirized with how my cars has was resolved. More